Overview
Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description
The
FIT & Wholesale Sales Manager
will oversee all sales and business development activities for Wholesale, Tour Operator segment and supporting intermediaries in the Business to Business (B2B) re-distribution market. This role will develop strategies for accounts in these segments, sales activities across these channels in support of business goals for properties and the organization at large. This person acts as the primary point of contact and serves as the acknowledged subject matter expert in the Wholesale and FIT market segment. This person will represent third party perspectives and collaborate across the organization as key priorities are defined. Responsibilities
Develop and maintain relationships with travel service providers in the Wholesale FIT market. Achieve sales goals and optimize performance of customer revenue, room nights and share of spend targets. Handle sales reports, track revenue, and manage all sales administrative tasks as needed. Advise in the revenue planning process for key hotels and assist the team with planning for the wholesale market segment. Identify new FIT and Tour Group opportunities for Omni Hotels & Resorts. Serve as main point of contact for accounts by ensuring that service delivery standards and issues are resolved in a timely manner. Actively participate in and represent the brand in industry organizations and events to enhance brand visibility and strengthen relationships. Work closely with property teams to establish wholesale processes and procedures with Operations (e.g. Front Desk, Accounting) and provide coaching on booking needs for motorcoach tour groups and ad hoc international groups. Maintain relationships with key travel programs already established at the enterprise level for the leisure segment. Collaborate with the revenue management team to monitor rate parity, identify violations by partners and/or their affiliates, and take corrective action to protect rate integrity and brand standards. Perform other duties as assigned to meet business needs. Qualifications
3 to 5+ years of progressive experience in the Tour & Travel FIT and Wholesale market. Bachelor’s degree in marketing, management, hospitality, or other relevant field, or an equivalent combination of education and work-related experience. Knowledge of complex Redistribution Wholesale market. Proven ability to develop and manage strategic partnerships and negotiate effectively. Demonstrated project management experience in organizing and planning. Demonstrated effective verbal and written communication skills with the ability to influence, inform, and collaborate effectively with clients, vendors, senior leadership and team members. Demonstrated knowledge of hotels, hotel sales and marketing, and business planning. Ability to travel as required to facilitate business objectives. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Job Description
The
FIT & Wholesale Sales Manager
will oversee all sales and business development activities for Wholesale, Tour Operator segment and supporting intermediaries in the Business to Business (B2B) re-distribution market. This role will develop strategies for accounts in these segments, sales activities across these channels in support of business goals for properties and the organization at large. This person acts as the primary point of contact and serves as the acknowledged subject matter expert in the Wholesale and FIT market segment. This person will represent third party perspectives and collaborate across the organization as key priorities are defined. Responsibilities
Develop and maintain relationships with travel service providers in the Wholesale FIT market. Achieve sales goals and optimize performance of customer revenue, room nights and share of spend targets. Handle sales reports, track revenue, and manage all sales administrative tasks as needed. Advise in the revenue planning process for key hotels and assist the team with planning for the wholesale market segment. Identify new FIT and Tour Group opportunities for Omni Hotels & Resorts. Serve as main point of contact for accounts by ensuring that service delivery standards and issues are resolved in a timely manner. Actively participate in and represent the brand in industry organizations and events to enhance brand visibility and strengthen relationships. Work closely with property teams to establish wholesale processes and procedures with Operations (e.g. Front Desk, Accounting) and provide coaching on booking needs for motorcoach tour groups and ad hoc international groups. Maintain relationships with key travel programs already established at the enterprise level for the leisure segment. Collaborate with the revenue management team to monitor rate parity, identify violations by partners and/or their affiliates, and take corrective action to protect rate integrity and brand standards. Perform other duties as assigned to meet business needs. Qualifications
3 to 5+ years of progressive experience in the Tour & Travel FIT and Wholesale market. Bachelor’s degree in marketing, management, hospitality, or other relevant field, or an equivalent combination of education and work-related experience. Knowledge of complex Redistribution Wholesale market. Proven ability to develop and manage strategic partnerships and negotiate effectively. Demonstrated project management experience in organizing and planning. Demonstrated effective verbal and written communication skills with the ability to influence, inform, and collaborate effectively with clients, vendors, senior leadership and team members. Demonstrated knowledge of hotels, hotel sales and marketing, and business planning. Ability to travel as required to facilitate business objectives. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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