Salesforce Operations Analyst
MacLean Power Systems, Fort Mill, South Carolina, United States, 29715
Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 1,600 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across our product lines. We operate nine production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers.
At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.
Job Summary To continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, a Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.
Job Duties
All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Identifying and gathering requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience
Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Perform ad-hoc data loads (e.g., updating accounts from a CSV file)
Create and maintain technical documentation
Troubleshoot and resolve issues as they arise
User training and the creation of training materials
Proactive system maintenance, including security reviews, release updates, and health check
Experience and Education
Certified Salesforce Administrator or 1+ years of experience with Salesforce Sales Cloud
Strong knowledge of Salesforce configuration and automation tools
Ability to work independently and manage tasks with minimal supervision
Excellent problem-solving and troubleshooting skills
Competencies/ Skills
Oral and written communication skills
Strategic thinking skills
Understanding of the sales life cycle
Proficiency with MS Excel
Experience with Conga Composer is a plus
EOE-Minority/Female/Disability/Veteran
Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.
All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.
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At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.
Job Summary To continually improve and enhance our Salesforce platform by gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore, a Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.
Job Duties
All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
Identifying and gathering requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience
Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Perform ad-hoc data loads (e.g., updating accounts from a CSV file)
Create and maintain technical documentation
Troubleshoot and resolve issues as they arise
User training and the creation of training materials
Proactive system maintenance, including security reviews, release updates, and health check
Experience and Education
Certified Salesforce Administrator or 1+ years of experience with Salesforce Sales Cloud
Strong knowledge of Salesforce configuration and automation tools
Ability to work independently and manage tasks with minimal supervision
Excellent problem-solving and troubleshooting skills
Competencies/ Skills
Oral and written communication skills
Strategic thinking skills
Understanding of the sales life cycle
Proficiency with MS Excel
Experience with Conga Composer is a plus
EOE-Minority/Female/Disability/Veteran
Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.
All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.
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