Lead Generation Associate - Inbound
Konica Minolta Business Solutions, Ramsey, New Jersey, us, 07446
Overview
Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online.
Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer's experience
Actively participate in pre‑sales & post‑sales support which includes answering questions (includes: product selection, usage, and troubleshooting),
Sets appointments with prospects.
Demonstrate technical selling skills and product knowledge in all core offerings.
Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features and benefits of eCommerce products.
Work with internal resources to resolve any complex customer requests
Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments.
Document product issues and provide customer feedback to help identify trends that may affect the customer experience
Perform data entry to support management team reporting.
Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team.
Responsibilities
Computer literate with the ability to learn customer service software applications. Must have strong typing skills.
Strong interpersonal, verbal, written communication, and listening skills
Ability to have dynamic, non‑scripted chat/phone conversations with client
Strong attention to detail and accuracy
Strong organizational skills
Knowledge of consumer electronics products, administrative procedures, customer service principles and practices
Positive, adaptable, outgoing solution‑finder who is able to multitask
Communicate well and are comfortable talking to customers on the phone
Qualifications
Key Performance Indicators:
Daily Minimum Interactions (60)
Conversion rate of inbound communications to Appointments
Total appointments booked
Response time in chat
Conversion Rates
How many converted to sold customers
How many converted to scheduled appointments (Direct and Dealer)
How many converted to Lead follow ups
Client satisfaction ratings/ Net promoter ratings
Inbound Web/ Social Media Lead Conversion and Distribution rates
Increased pipeline revenue resulting from the inbound sales channel
Prefer some customer‑facing work experience (i.e. retail, food service, sales)
Ability to work 8‑hour shifts between 8am‑8pm ET
Equal Opportunity Employer Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
#J-18808-Ljbffr
Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online.
Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer's experience
Actively participate in pre‑sales & post‑sales support which includes answering questions (includes: product selection, usage, and troubleshooting),
Sets appointments with prospects.
Demonstrate technical selling skills and product knowledge in all core offerings.
Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features and benefits of eCommerce products.
Work with internal resources to resolve any complex customer requests
Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments.
Document product issues and provide customer feedback to help identify trends that may affect the customer experience
Perform data entry to support management team reporting.
Manage time effectively, meeting personal and company goals, and working effectively with other members of the inside sales team.
Responsibilities
Computer literate with the ability to learn customer service software applications. Must have strong typing skills.
Strong interpersonal, verbal, written communication, and listening skills
Ability to have dynamic, non‑scripted chat/phone conversations with client
Strong attention to detail and accuracy
Strong organizational skills
Knowledge of consumer electronics products, administrative procedures, customer service principles and practices
Positive, adaptable, outgoing solution‑finder who is able to multitask
Communicate well and are comfortable talking to customers on the phone
Qualifications
Key Performance Indicators:
Daily Minimum Interactions (60)
Conversion rate of inbound communications to Appointments
Total appointments booked
Response time in chat
Conversion Rates
How many converted to sold customers
How many converted to scheduled appointments (Direct and Dealer)
How many converted to Lead follow ups
Client satisfaction ratings/ Net promoter ratings
Inbound Web/ Social Media Lead Conversion and Distribution rates
Increased pipeline revenue resulting from the inbound sales channel
Prefer some customer‑facing work experience (i.e. retail, food service, sales)
Ability to work 8‑hour shifts between 8am‑8pm ET
Equal Opportunity Employer Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
#J-18808-Ljbffr