Représentant(e) du support aux ventes bilingue/Bilingual Sales Support Rep
Compugen Inc, Indiana, Pennsylvania, us, 15705
Overview
Compugen is Canada\'s largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn\'t just a mantra for us — it\'s a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We\'re not only focused on achieving our goals — we\'re dedicated to helping you achieve yours. If you\'re relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our sales team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.
Compugen is seeking an experienced, inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers\' expectations are proactively managed and exceeded.
Key Responsibilities
Provides quotes to customers using extensive product knowledge and expertise
Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
Ability to lead large deployments, that contain services and with complex customer requirements
Manage orders throughout the entire cycle, from order entry to invoicing
Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services
Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
Manage escalations, provide sustainable resolution & risk avoidance for customers
Ensure that all KPIs and SLAs are met to ensure optimal customer satisfaction
Lead and/or attend customer meetings
Prepare and/lead product transitions and product rollouts for assigned accounts
Manage customer\'s e-commerce platform
Manage evaluation of products and solution offerings
Meet or exceed Service Level Agreements
Sales Order Accuracy
Gross Margin Attainment
Order to Ship Metric
Skills & Qualifications
Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
University degree or College Diploma in a relevant program of study
2-4 years previous experience in an Inside Sales position
Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
Experience in the technology industry an asset
Understanding of supply chain
Outstanding written communication & interpersonal skills
Experience with SLA and KPI deliverables
Strong business acumen
Customer-focused, with a strong commitment to customer satisfaction
Extremely well structured, organized and detail-oriented
Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
Demonstrated ability to work autonomously and collaboratively in a team environment
Proficient in English and French
What Compugen Offers You
Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.
Poste / Role Poste: Représentant(e) du support aux ventes bilingue / Bilingual Sales Support Rep
Mode: hybrid - Montréal, QC
Découvrez Compugen: Compugen est le plus grand allié technologique privé au Canada. Nous croyons que pour innover nos industries, transformer nos entreprises, connecter nos communautés et provoquer de réels changements, nous devons voir plus grand, élargir notre portée et agir avec plus d\'audace. (Français + English content continues as provided.)
#J-18808-Ljbffr
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We\'re not only focused on achieving our goals — we\'re dedicated to helping you achieve yours. If you\'re relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview
Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our sales team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.
Compugen is seeking an experienced, inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers\' expectations are proactively managed and exceeded.
Key Responsibilities
Provides quotes to customers using extensive product knowledge and expertise
Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
Ability to lead large deployments, that contain services and with complex customer requirements
Manage orders throughout the entire cycle, from order entry to invoicing
Works with the Sales Support team to ensure that customer orders are placed and acknowledged in a manner that exceeds expectations
Be a customer advocate; putting customer needs first and working to deliver solution-based assistance through our products and services
Resolve any order related problems using tenacity, persistence, and a high level of tactfulness
Manage escalations, provide sustainable resolution & risk avoidance for customers
Ensure that all KPIs and SLAs are met to ensure optimal customer satisfaction
Lead and/or attend customer meetings
Prepare and/lead product transitions and product rollouts for assigned accounts
Manage customer\'s e-commerce platform
Manage evaluation of products and solution offerings
Meet or exceed Service Level Agreements
Sales Order Accuracy
Gross Margin Attainment
Order to Ship Metric
Skills & Qualifications
Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
University degree or College Diploma in a relevant program of study
2-4 years previous experience in an Inside Sales position
Previous experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
Experience in the technology industry an asset
Understanding of supply chain
Outstanding written communication & interpersonal skills
Experience with SLA and KPI deliverables
Strong business acumen
Customer-focused, with a strong commitment to customer satisfaction
Extremely well structured, organized and detail-oriented
Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
Demonstrated ability to work autonomously and collaboratively in a team environment
Proficient in English and French
What Compugen Offers You
Exciting, fast-paced challenging work environment
A culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network
Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table—and we are taking deliberate action to make this a reality.
Poste / Role Poste: Représentant(e) du support aux ventes bilingue / Bilingual Sales Support Rep
Mode: hybrid - Montréal, QC
Découvrez Compugen: Compugen est le plus grand allié technologique privé au Canada. Nous croyons que pour innover nos industries, transformer nos entreprises, connecter nos communautés et provoquer de réels changements, nous devons voir plus grand, élargir notre portée et agir avec plus d\'audace. (Français + English content continues as provided.)
#J-18808-Ljbffr