Overview
The Account Manager, Scaled Accounts, will be a point of contact for our customer accounts, responsible for driving up-sell and cross-sell opportunities, and promoting deeper product penetration among existing customers.
Job Duties
Analyze customer feedback and product usage data to promote deeper engagement and optimize their organizational health
Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets
Understand customers’ business needs, goals, and pain points to identify potential areas for additional product or service adoption
Leverage satisfied clients to generate referrals and expand our customer base
Maintain a deep understanding of our products and stay informed about industry trends and best practices
Provide clients with updates on new features, product enhancements, and industry developments that may benefit their business
Maintain accurate records of client interactions, sales, and other relevant data to track performance and inform strategy
Skills And Qualifications
2-4 years of experience in account management or related field
SaaS experience preferred
Strong communication and interpersonal skills with the ability to build rapport and trust with clients
Excellent organizational skills with attention to detail
A proactive approach to identifying and addressing client needs and opportunities
Comfortable using CRM software and other relevant tools to manage accounts and track performance
Bachelor’s degree in Business, Marketing, or a related field is preferred but not required
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
Paid time off options
Sick Time
Employee Well-Being program
11 paid holidays
Volunteer Time Off
Employee Referral program
Additional perk and voluntary benefit programs
Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.
Planet DDS Core Ideology To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honesty, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
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Job Duties
Analyze customer feedback and product usage data to promote deeper engagement and optimize their organizational health
Identify opportunities for up-selling and cross-selling our products and services to existing customers, with a focus on meeting or exceeding quota targets
Understand customers’ business needs, goals, and pain points to identify potential areas for additional product or service adoption
Leverage satisfied clients to generate referrals and expand our customer base
Maintain a deep understanding of our products and stay informed about industry trends and best practices
Provide clients with updates on new features, product enhancements, and industry developments that may benefit their business
Maintain accurate records of client interactions, sales, and other relevant data to track performance and inform strategy
Skills And Qualifications
2-4 years of experience in account management or related field
SaaS experience preferred
Strong communication and interpersonal skills with the ability to build rapport and trust with clients
Excellent organizational skills with attention to detail
A proactive approach to identifying and addressing client needs and opportunities
Comfortable using CRM software and other relevant tools to manage accounts and track performance
Bachelor’s degree in Business, Marketing, or a related field is preferred but not required
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
Paid time off options
Sick Time
Employee Well-Being program
11 paid holidays
Volunteer Time Off
Employee Referral program
Additional perk and voluntary benefit programs
Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.
Planet DDS Core Ideology To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honesty, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
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