Event Sales Manager, Hotel Services - Fairmont, Dallas TX
Encore, Dallas, Texas, United States, 75215
Overview
Position Overview
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities
Revenue Generation: Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology. Revenue Generation: Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Revenue Generation: Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Revenue Generation: Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Revenue Generation: Understand event cost structure and incorporate this into solution designs according to established profitability guidelines. Relationship Management: Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions and departments. Relationship Management: Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Relationship Management: Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Relationship Management: Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Relationship Management: Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability: Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Sales Accountability: Ensure all known opportunities are in CRM and completely accurate and updated at all times. Sales Accountability: See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Sales Accountability: Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Sales Accountability: Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications
BS/BA or 1+ years of Encore or equivalent experience required 1 year technology sales or hospitality experience preferred Prior sales experience in audiovisual is a plus Knowledge of hospitality industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills Competencies (by Core Values)
Deliver World Class Service: Hospitality Deliver World Class Service: Ownership Do The Right Thing: Demonstrates Self-Awareness Drive Results: Ensures Accountability See The Big Picture: Decision Quality See The Big Picture: Manages Complexity Value People: Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx. Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting: 4-5 hours per day Standing: 2-3 hours per day Walking: 2-3 hours per day Stooping: 0-1 hour per day Crawling: 0-1 hour per day Kneeling: 0-1 hour per day Bending: 0-1 hour per day Reaching (above your head): 0-1 hour per day Climbing: 0-1 hour per day Grasping: 0-1 hour per day Work Environment
Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The information in this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $38,558.00 - $50,126.00 Encore is committed to providing the best benefits options for our employees and families. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
#J-18808-Ljbffr
Position Overview
The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities
Revenue Generation: Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology. Revenue Generation: Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Revenue Generation: Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Revenue Generation: Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Revenue Generation: Understand event cost structure and incorporate this into solution designs according to established profitability guidelines. Relationship Management: Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and Encore supporting functions and departments. Relationship Management: Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Relationship Management: Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Relationship Management: Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Relationship Management: Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability: Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Sales Accountability: Ensure all known opportunities are in CRM and completely accurate and updated at all times. Sales Accountability: See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Sales Accountability: Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Sales Accountability: Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications
BS/BA or 1+ years of Encore or equivalent experience required 1 year technology sales or hospitality experience preferred Prior sales experience in audiovisual is a plus Knowledge of hospitality industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills Competencies (by Core Values)
Deliver World Class Service: Hospitality Deliver World Class Service: Ownership Do The Right Thing: Demonstrates Self-Awareness Drive Results: Ensures Accountability See The Big Picture: Decision Quality See The Big Picture: Manages Complexity Value People: Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx. Physical Requirements
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting: 4-5 hours per day Standing: 2-3 hours per day Walking: 2-3 hours per day Stooping: 0-1 hour per day Crawling: 0-1 hour per day Kneeling: 0-1 hour per day Bending: 0-1 hour per day Reaching (above your head): 0-1 hour per day Climbing: 0-1 hour per day Grasping: 0-1 hour per day Work Environment
Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The information in this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Salary Pay Range: $38,558.00 - $50,126.00 Encore is committed to providing the best benefits options for our employees and families. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
#J-18808-Ljbffr