Event Sales Manager, Hotel Services - Hilton Columbus Downtown
Encore, Columbus, Ohio, United States, 43224
Overview
Position Overview: The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities
Revenue Generation: Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Understand event cost structure and incorporate this into solution designs according to established profitability guidelines. Relationship Management
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability
Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Qualifications
BS/BA or 1+ years of Encore or equivalent experience required 1 year technology sales or hospitality experience preferred Prior sales experience in audiovisual is a plus Knowledge of hospitality industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills Competencies (by Core Values)
Deliver World Class Service: Hospitality; Ownership Do The Right Thing: Demonstrates Self-Awareness Drive Results: Ensures Accountability See The Big Picture: Decision Quality; Manages Complexity Value People: Collaborates Physical & Work Environment
Work Environment: Hotel/convention center with variable conditions; may work at multiple locations; irregular hours, on-call status including days, evenings, weekends and holidays. Physical Requirements: Sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping (as listed in original). Lifting/Carrying/Push-Pull: as specified; vision requirements include close, distance, color, peripheral, and depth perception. Note: The above information describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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Position Overview: The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities
Revenue Generation: Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Understand event cost structure and incorporate this into solution designs according to established profitability guidelines. Relationship Management
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability
Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. Ensure all known opportunities are in CRM and completely accurate and updated at all times. See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Qualifications
BS/BA or 1+ years of Encore or equivalent experience required 1 year technology sales or hospitality experience preferred Prior sales experience in audiovisual is a plus Knowledge of hospitality industry and sales processes preferred Technical aptitude and computer proficiency required Strong written and verbal communication skills Competencies (by Core Values)
Deliver World Class Service: Hospitality; Ownership Do The Right Thing: Demonstrates Self-Awareness Drive Results: Ensures Accountability See The Big Picture: Decision Quality; Manages Complexity Value People: Collaborates Physical & Work Environment
Work Environment: Hotel/convention center with variable conditions; may work at multiple locations; irregular hours, on-call status including days, evenings, weekends and holidays. Physical Requirements: Sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, grasping (as listed in original). Lifting/Carrying/Push-Pull: as specified; vision requirements include close, distance, color, peripheral, and depth perception. Note: The above information describes the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
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