Overview
Service Account Manager
LOCATION: Portland
SALARY: $31-$34/hr DOE
About The Job
Responsibilities Essential Responsibilities:
The Account Manager in the service department works with customers, field personnel and office staff in a collaborative manner. This role involves acting as the primary point of contact to address client needs, facilitate communication, resolve conflicts, and keep projects on schedule and within scope. Account Managers also handle contract negotiations and performs contract analysis periodically. Occassional site visits necessary.
Monitor existing customer base for opportunities that result in additional profitable work
Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
Document and follow up on leads, referrals, and additional opportunities
Handle a high volume of email correspondence and communications while coordinating and tracking numerous detail-driven tasks and deliverables
Resolve complaints, problems, provide information to sales and advise Service Manager
Meet and exceed profit margins on contracts, repair sales, and customer retention goals
Meet face to face with existing and new clients
Act as the “go to” person for clients
Review contracts to evaluate compliance and performance, negotiate new terms as needed
Keep management abreast of market conditions and trends affecting industry
Participate in a team atmosphere between sales, management and field operations
Develop and continually improve upon current procedures and practices
Interact and collaborate regularly with other departments to meet organizational goals
Network and gain knowledge regarding potential customers
Perform additional tasks as assigned
Requirements The candidate must possess the following skills and abilities:
3+ Years previous account or client management experience
A practical understanding of mechanical systems, HVAC/plumbing, or construction trades is a plus
Advanced skills in MS Office products including; Outlook, Word, and Excel
Excellent written and verbal communication skills
Ability to understand and negotiate pricing and contract terms
Experience in preparing quotes/proposals and writing business letters
Solid record of meeting commitments and goals
Collaborative mindset with internal and external customers and teams
Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully
Desire to be of service to our customers
Strong time management and prioritization skills
High-volume communication management with strong attention to detail and prioritization skills
Ability to build effective relationships with customers, field staff, management and office personnel
Ability to work independently with minimum supervision or in a team atmosphere
History of good employment attendance
Valid license and clean driving record required
Employee Benefits Alliant Systems presently provides coverage for:
Medical and dental
401k retirement plan
Holiday, vacation, and sick leave
Disability insurance
Employee and dependent Life Insurance
Employee Assistance Program for employees and dependents
Flexible Spending Account
Transportation Program
All non-union new hires must pass a drug test.
Alliant Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Alliant Systems participates in E-Verify.
Apply Now
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LOCATION: Portland
SALARY: $31-$34/hr DOE
About The Job
Responsibilities Essential Responsibilities:
The Account Manager in the service department works with customers, field personnel and office staff in a collaborative manner. This role involves acting as the primary point of contact to address client needs, facilitate communication, resolve conflicts, and keep projects on schedule and within scope. Account Managers also handle contract negotiations and performs contract analysis periodically. Occassional site visits necessary.
Monitor existing customer base for opportunities that result in additional profitable work
Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
Document and follow up on leads, referrals, and additional opportunities
Handle a high volume of email correspondence and communications while coordinating and tracking numerous detail-driven tasks and deliverables
Resolve complaints, problems, provide information to sales and advise Service Manager
Meet and exceed profit margins on contracts, repair sales, and customer retention goals
Meet face to face with existing and new clients
Act as the “go to” person for clients
Review contracts to evaluate compliance and performance, negotiate new terms as needed
Keep management abreast of market conditions and trends affecting industry
Participate in a team atmosphere between sales, management and field operations
Develop and continually improve upon current procedures and practices
Interact and collaborate regularly with other departments to meet organizational goals
Network and gain knowledge regarding potential customers
Perform additional tasks as assigned
Requirements The candidate must possess the following skills and abilities:
3+ Years previous account or client management experience
A practical understanding of mechanical systems, HVAC/plumbing, or construction trades is a plus
Advanced skills in MS Office products including; Outlook, Word, and Excel
Excellent written and verbal communication skills
Ability to understand and negotiate pricing and contract terms
Experience in preparing quotes/proposals and writing business letters
Solid record of meeting commitments and goals
Collaborative mindset with internal and external customers and teams
Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully
Desire to be of service to our customers
Strong time management and prioritization skills
High-volume communication management with strong attention to detail and prioritization skills
Ability to build effective relationships with customers, field staff, management and office personnel
Ability to work independently with minimum supervision or in a team atmosphere
History of good employment attendance
Valid license and clean driving record required
Employee Benefits Alliant Systems presently provides coverage for:
Medical and dental
401k retirement plan
Holiday, vacation, and sick leave
Disability insurance
Employee and dependent Life Insurance
Employee Assistance Program for employees and dependents
Flexible Spending Account
Transportation Program
All non-union new hires must pass a drug test.
Alliant Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Alliant Systems participates in E-Verify.
Apply Now
#J-18808-Ljbffr