Customer Service Representative, Bilingual Spanish
Teleflora, Oklahoma City, Oklahoma, United States, 73116
Overview
Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Teleflora is part of The Wonderful Company family. We have a nationwide network of florists and lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet. Teleflora is looking for enthusiastic candidates to fill this entry-level position. As a Customer Service Representative, Bilingual Spanish, you\'ll act as the frontline contact by answering both English and Spanish florist calls and processing all customer requests. Customer Service is the one-stop shop for our florists, and each interaction should reinforce Teleflora\'s commitment to superior customer service. You will have the option of a hybrid work schedule: Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home. Remote work is a voluntary option; in-office work on Thursday and Friday is available. This role is located in Oklahoma City.
Job Description
The Customer Service Representative will handle customer service-related calls from our member florists, including billing calls and confirming floral orders for their shop. Each interaction should reinforce Teleflora\'s commitment to superior customer service. You\'ll assist our member florists with questions, requests, product purchases, and problems. Incoming calls may include, but are not limited to the following: Flower Orders Product Orders Directory Orders and Changes Credit Card Product and Equipment Orders Credit Card Equipment Troubleshooting Customer monthly statements Web Hosting Additional duties as needed
Qualifications
Education:
High School Diploma or equivalent is required Fluent in English and Spanish Strong written and oral communication skills Ability to make decisions with little direction Strong attention to detail 1-2 years Customer Service/Call Center experience Basic math skills Ability to speak clearly in a well-modulated voice using good diction Typing 25 WPM/net minimum Knowledgeable in basic computer skills
Working Conditions
Must be able to work extended hours (overtime as requested) to meet company deadlines Flexibility. Shift requirements may change based on department needs and company programs Holiday time off may be limited due to increased order volume
Additional Information
Thriving Wellness Community: Medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility, plus: 24/7 online physician consultations Virtual mental health resources Life coaching Engaging employee community groups Cash rewards for healthy habits and fitness reimbursements Library of on-demand fitness videos Career Advancement Opportunities: Clear paths for career progression and internal mobility across our diverse family of brands and business units Focused Learning and Development: Resources like People Manager and leadership training, webinars, and eLearning courses Empowering Mentorship Program: Company-wide mentorship program to share goals and drive your career forward Continuous Improvement Training: Training that empowers employees to drive positive change Building a Healthy Society: Focus on social determinants of a healthy society—quality education and medical care, economic mobility, and a healthy environment (Wonderful CSR) Giving Back to the Community: Wonderful Giving and Wonderful Neighbor programs to contribute to charitable efforts
Say everything and share your \"Love Out Loud\" with Teleflora\u00ae flowers—handmade and delivered by local florists. Teleflora has more than 10,000 member florists in North America. No prepackaged flowers in generic boxes; arrangements are created by professional florists and often delivered the same day in a keepsake vase. For more, visit teleflora.com and follow us on social media.
Teleflora is part of The Wonderful Company, a privately held company with a strong CSR focus. The Wonderful Company invests in environmental sustainability and charitable giving each year, and supports education initiatives and health and wellness programs. The company is an Equal Opportunity Employer and is committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law – for more information, please see the employer resources.
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Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Teleflora is part of The Wonderful Company family. We have a nationwide network of florists and lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet. Teleflora is looking for enthusiastic candidates to fill this entry-level position. As a Customer Service Representative, Bilingual Spanish, you\'ll act as the frontline contact by answering both English and Spanish florist calls and processing all customer requests. Customer Service is the one-stop shop for our florists, and each interaction should reinforce Teleflora\'s commitment to superior customer service. You will have the option of a hybrid work schedule: Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home. Remote work is a voluntary option; in-office work on Thursday and Friday is available. This role is located in Oklahoma City.
Job Description
The Customer Service Representative will handle customer service-related calls from our member florists, including billing calls and confirming floral orders for their shop. Each interaction should reinforce Teleflora\'s commitment to superior customer service. You\'ll assist our member florists with questions, requests, product purchases, and problems. Incoming calls may include, but are not limited to the following: Flower Orders Product Orders Directory Orders and Changes Credit Card Product and Equipment Orders Credit Card Equipment Troubleshooting Customer monthly statements Web Hosting Additional duties as needed
Qualifications
Education:
High School Diploma or equivalent is required Fluent in English and Spanish Strong written and oral communication skills Ability to make decisions with little direction Strong attention to detail 1-2 years Customer Service/Call Center experience Basic math skills Ability to speak clearly in a well-modulated voice using good diction Typing 25 WPM/net minimum Knowledgeable in basic computer skills
Working Conditions
Must be able to work extended hours (overtime as requested) to meet company deadlines Flexibility. Shift requirements may change based on department needs and company programs Holiday time off may be limited due to increased order volume
Additional Information
Thriving Wellness Community: Medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility, plus: 24/7 online physician consultations Virtual mental health resources Life coaching Engaging employee community groups Cash rewards for healthy habits and fitness reimbursements Library of on-demand fitness videos Career Advancement Opportunities: Clear paths for career progression and internal mobility across our diverse family of brands and business units Focused Learning and Development: Resources like People Manager and leadership training, webinars, and eLearning courses Empowering Mentorship Program: Company-wide mentorship program to share goals and drive your career forward Continuous Improvement Training: Training that empowers employees to drive positive change Building a Healthy Society: Focus on social determinants of a healthy society—quality education and medical care, economic mobility, and a healthy environment (Wonderful CSR) Giving Back to the Community: Wonderful Giving and Wonderful Neighbor programs to contribute to charitable efforts
Say everything and share your \"Love Out Loud\" with Teleflora\u00ae flowers—handmade and delivered by local florists. Teleflora has more than 10,000 member florists in North America. No prepackaged flowers in generic boxes; arrangements are created by professional florists and often delivered the same day in a keepsake vase. For more, visit teleflora.com and follow us on social media.
Teleflora is part of The Wonderful Company, a privately held company with a strong CSR focus. The Wonderful Company invests in environmental sustainability and charitable giving each year, and supports education initiatives and health and wellness programs. The company is an Equal Opportunity Employer and is committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law – for more information, please see the employer resources.
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