Customer Advocacy & Escalation Specialist

A financial services firm seeks a Customer Advocacy Research Specialist to investigate customer complaints and ensure effective resolutions. The ideal candidate will have strong communication skills, attention to detail, and familiarity with mortgage regulations. Your role will involve drafting responses to customer inquiries, analyzing data to identify trends, and recommending process improvements. This position requires a commitment to exceptional customer service and may involve handling escalated issues within the firm. #J-18808-Ljbffr