Customer Advocacy & Resolution Specialist

A financial services firm in Texas is seeking a Customer Advocacy Research Specialist to investigate customer complaints and support advocacy specialists. The role requires deep knowledge of mortgage regulations and servicing operations to improve customer experience through detailed investigations and communications. Ideal candidates will be detail-oriented, possess strong communication skills, and have a background in mortgage servicing or related fields. The position offers a comprehensive benefits package including PTO, medical coverage, and a 401(k) plan. #J-18808-Ljbffr