Origina is a rapidly growing global challenger technology company on a mission to stop unnecessary technology change by helping enterprises to extend, protect and enhance their software assets. We believe organisations should be free to run their systems for as long as they choose - without being pushed into costly, unwanted upgrades that don’t align with their strategy, so we step in to provide an alternative from the original vendor.
We’re scaling fast, with a clear path to €0.5 billion in the next five years, and expanding our presence across Europe, the US, and Australia. As a leading force in independent enterprise software support, we help the world’s largest organisations take back control of their technology roadmap and unlock genuine commercial freedom.
If you’re energised by growth, excited by change, and motivated to help customers challenge long-standing industry norms, this is the team to join. At Origina, you’ll be part of a bold, fast-moving global business where your impact will be felt immediately.
Overview
The Role The Customer Account Manager (CAM) will be responsible for managing a portfolio of customer accounts across designated territories, driving account expansion, growth, and customer retention. This role focuses on leveraging commercial acumen to maximise Origina's Net Recurring Revenue (NRR) through strategic account management, upselling, and proactive customer engagement. The Customer Account Manager is a critical member of the Origina GTM strategy and serves as a trusted advisor to customers, fostering value-driven relationships that align with their business goals. The CAM works closely with the Territory Manager, Pre-Sales Specialist, and Channel Managers to drive customer-related growth as a selling unit. Visit origina.com to learn more. Pre-Sales Specialist Opportunity
The Role We have an exciting opportunity for a
Pre-Sales Specialist
based in North America. In this role, you’ll leverage your deep knowledge of Origina’s service offerings and the software industry. You’ll combine this with your understanding of the
IBM software portfolio -
including licensing and deployment models -to lead customer engagements and demonstrate the value of Origina’s support and maintenance services. Key responsibilities
Use a consultative selling approach to understand client support needs, product strategies, and potential challenges. Develop and deliver detailed presentations showing the value and delivery of Origina support. Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects. Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed. Build and maintain trusted advisor relationships with client application and platform owners. Support the sales team by resolving complex technical and contractual queries. Ensure seamless collaboration between operational teams to respond promptly to customer requests. Maintain all technical deal data within Origina’s CRM system. Capture and share customer success stories that demonstrate Origina’s value proposition. Manage the successful transition from sales opportunity to customer onboarding. Verify that products and licenses are vetted for support eligibility. Identify risks early and communicate with the contract management team to mitigate them. Continuously improve pre-sales efficiency and collaboration with sales and marketing teams. Capture and share market intelligence and IBM product updates that inform the sales process. Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support. About you
You’re driven to ensure customers receive
world-class service
and take pride in the value Origina delivers. You communicate with confidence, think strategically, and thrive in a fast-paced environment. You balance technical expertise with commercial insight and are motivated by customer success. Strong cross-industry knowledge of
IBM software products
and the
IBM Passport Advantage
program 10+ years
of experience in technical pre-sales, customer success, or IT consulting Proven ability to collaborate with executive-level and cross-functional stakeholders Excellent multitasking skills and the ability to meet tight deadlines Exceptional communication, presentation, negotiation, and relationship-building skills Customer-focused mindset with creative problem-solving abilities Strategic thinker who can manage complex situations and resolve challenges effectively Formal training in pre-sales, IT consulting, or sales (preferred) Alignment with Origina’s values:
Trust, Fairness, Relationships, and Opportunity What we offer
Competitive compensation that rewards achievement Hybrid, flexible working model High-level Health, Dental, and Vision insurance STD and Life/AD&D cover 22 days PTO each year with additional days earned based on your tenure Additional 10 Federal/Regional holidays Generous Maternity & Paternity leave $200 annual wellness benefit Flexibility of working remotely from anywhere for up to 4 weeks per year A dedicated Volunteer Day to give back to your community and support meaningful cause Employee Assistance Program Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees Don’t worry if you don’t meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognizing those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities. Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Origina may collect your personal data for recruiting, global organization planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.
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The Role The Customer Account Manager (CAM) will be responsible for managing a portfolio of customer accounts across designated territories, driving account expansion, growth, and customer retention. This role focuses on leveraging commercial acumen to maximise Origina's Net Recurring Revenue (NRR) through strategic account management, upselling, and proactive customer engagement. The Customer Account Manager is a critical member of the Origina GTM strategy and serves as a trusted advisor to customers, fostering value-driven relationships that align with their business goals. The CAM works closely with the Territory Manager, Pre-Sales Specialist, and Channel Managers to drive customer-related growth as a selling unit. Visit origina.com to learn more. Pre-Sales Specialist Opportunity
The Role We have an exciting opportunity for a
Pre-Sales Specialist
based in North America. In this role, you’ll leverage your deep knowledge of Origina’s service offerings and the software industry. You’ll combine this with your understanding of the
IBM software portfolio -
including licensing and deployment models -to lead customer engagements and demonstrate the value of Origina’s support and maintenance services. Key responsibilities
Use a consultative selling approach to understand client support needs, product strategies, and potential challenges. Develop and deliver detailed presentations showing the value and delivery of Origina support. Analyze IBM, HCL, and VMware support case histories to identify pain points and trends, and present actionable insights to prospects. Manage all technical pre-sales activities, coordinating with Origina’s subject matter experts as needed. Build and maintain trusted advisor relationships with client application and platform owners. Support the sales team by resolving complex technical and contractual queries. Ensure seamless collaboration between operational teams to respond promptly to customer requests. Maintain all technical deal data within Origina’s CRM system. Capture and share customer success stories that demonstrate Origina’s value proposition. Manage the successful transition from sales opportunity to customer onboarding. Verify that products and licenses are vetted for support eligibility. Identify risks early and communicate with the contract management team to mitigate them. Continuously improve pre-sales efficiency and collaboration with sales and marketing teams. Capture and share market intelligence and IBM product updates that inform the sales process. Participate in the feedback loop to evolve Origina’s service offering and deliver world-class customer support. About you
You’re driven to ensure customers receive
world-class service
and take pride in the value Origina delivers. You communicate with confidence, think strategically, and thrive in a fast-paced environment. You balance technical expertise with commercial insight and are motivated by customer success. Strong cross-industry knowledge of
IBM software products
and the
IBM Passport Advantage
program 10+ years
of experience in technical pre-sales, customer success, or IT consulting Proven ability to collaborate with executive-level and cross-functional stakeholders Excellent multitasking skills and the ability to meet tight deadlines Exceptional communication, presentation, negotiation, and relationship-building skills Customer-focused mindset with creative problem-solving abilities Strategic thinker who can manage complex situations and resolve challenges effectively Formal training in pre-sales, IT consulting, or sales (preferred) Alignment with Origina’s values:
Trust, Fairness, Relationships, and Opportunity What we offer
Competitive compensation that rewards achievement Hybrid, flexible working model High-level Health, Dental, and Vision insurance STD and Life/AD&D cover 22 days PTO each year with additional days earned based on your tenure Additional 10 Federal/Regional holidays Generous Maternity & Paternity leave $200 annual wellness benefit Flexibility of working remotely from anywhere for up to 4 weeks per year A dedicated Volunteer Day to give back to your community and support meaningful cause Employee Assistance Program Fun and inclusive environment with regular events organized by Engagement, and Inclusion Committees Don’t worry if you don’t meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you! At Origina, the most important ingredient for us is our culture fit and recognizing those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities. Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Origina may collect your personal data for recruiting, global organization planning, and related purposes. Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina’s use of your personal information.
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