First Bank
Overview
Business Relationship Specialist Job Summary
Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and for complying with any mandatory BSA, AML and OFAC training assigned. Responsibilities
Responsible for working closely with the relationship officer in the origination of transactions such as opening and closing of accounts, including but not limited to DDA’s, CDs and Savings, commercial transaction banking products/services, maintenance of authorized signatures, closing and disbursement of loans, handling and processing of loan documents and collateral documents, and other assigned tasks. Assist Relationship Officers in originating new loans by following up with prospects/clients on information required to complete the loan application process, and to close an approved loan by obtaining documentation, filling out checklists and ensuring all required information is submitted to the supporting area to complete the closing stages, including Pull Credit reports, OFAC, World Check and CCI searches. Prepare appraisal engagements and order environmental reports. Process loan payments and adjustments and provide customers information regarding account balances, payments and due dates. Perform loan analysis related to principal and interest as required by the Customer, Relationship Officer or management. Prepare or process instructions (depending on service level agreement with supporting area) to disburse loan proceeds according to pre-established agreements. Include accounting entries, official checks, wires, etc., and perform next-day verifications of data entry correctness/accuracy, coordinating corrections as needed. Monitor portfolio customer accounts for available funds and apply payments per credit policy and loan contract. Handle branch requests for check encashment, and refer electronic transactions (ACH, wires, book transfers) for exposure or funds issues, evidencing in-transit transactions and seeking RO concurrence for eventual approval by Credit staff. Provide support in the administration of the commercial credit portfolio by reviewing maturity schedules and documentation expiration dates, notifying customers of information and documentation needed to maintain loans, and making documentation available to RO and credit analysts for analysis. Maintain credit files with updated documents and keep the documentation tickler up to date. Receive and initiate customer calls, emails or in-person visits to coordinate the bank’s unit efforts in resolving investigations, requirements and discrepancies in DDA, loan accounts and other products/services. Ensure timely follow-up and final resolution for customers. Identify sales opportunities and refer them to Relationship Officers and other business areas for specific products and services. Provide assistance and/or prepare reports, statistics, graphics, tables and presentations as required by supervisor/management. Assist in streamlining processes by leveraging structure/system capabilities. Other Responsibilities
Participate in staff meetings and individual coaching sessions, as needed. Control operational costs through proactive management of processes. Assist in the Department’s special projects as needed. Independence of Judgment
Exercises a moderate degree of discretion and judgment. Works within assigned parameters, always consulting supervisor on variances or situations where decision making is required. Supervisory Responsibilities
This job has no direct supervisory responsibilities. Impact of Errors
The impact of errors on this position could affect essential activities of administrative, operational or business nature with a considerable economic impact. Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Specific vision abilities required include close and distance vision. Duties require sitting, using hands, talking or hearing. Occasional standing and walking. May be required to lift and move boxes or packages not exceeding 10 pounds. Work Environment
Office environment with typical conditions. May be exposed to external elements when visiting government, outside agencies or customers. Competencies
The following competencies describe the behaviors expected in this role. Thorough knowledge of all banking services and products, operating systems, and applicable rules, regulations and procedures. Knowledge of banking laws, including Know Your Customer, BSA, OFAC, CRA, and Truth in Lending/Truth in Savings. Sales and Customer Service: Ability to manage demanding or difficult customer situations and respond promptly to customer needs. Analytical, problem-solving and mathematical skills. Team work: Contributes to building a positive team spirit and integration with peer departments. Quality: Demonstrates accuracy and thoroughness and seeks to improve quality. Planning and organization; follows policies and completes tasks correctly and on time. Ethics: Treats people with respect and upholds organizational values in high-volume environments. Computer proficiency (Word, Excel, PowerPoint). Excellent verbal and written communication in English. Minimum Requirements
Bachelor’s Degree in Business Administration or an Associate Degree and/or two (2) years of experience in commercial banking operations or customer service, or an equivalent combination of education and experience. Proficient in Microsoft Office (Word, Excel, PowerPoint). Write, speak and understand English. Excellent interpersonal and communication skills. Customer service oriented. Availability to work overtime and travel to visit customers and outside agencies when required. License to operate a motor vehicle. Disclaimer
The statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, or skills required. The reporting relationship may not reflect the most recent changes to the corporate structure. Equal Employment Opportunity
EEO statement retained as applicable.
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Business Relationship Specialist Job Summary
Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFAC) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and for complying with any mandatory BSA, AML and OFAC training assigned. Responsibilities
Responsible for working closely with the relationship officer in the origination of transactions such as opening and closing of accounts, including but not limited to DDA’s, CDs and Savings, commercial transaction banking products/services, maintenance of authorized signatures, closing and disbursement of loans, handling and processing of loan documents and collateral documents, and other assigned tasks. Assist Relationship Officers in originating new loans by following up with prospects/clients on information required to complete the loan application process, and to close an approved loan by obtaining documentation, filling out checklists and ensuring all required information is submitted to the supporting area to complete the closing stages, including Pull Credit reports, OFAC, World Check and CCI searches. Prepare appraisal engagements and order environmental reports. Process loan payments and adjustments and provide customers information regarding account balances, payments and due dates. Perform loan analysis related to principal and interest as required by the Customer, Relationship Officer or management. Prepare or process instructions (depending on service level agreement with supporting area) to disburse loan proceeds according to pre-established agreements. Include accounting entries, official checks, wires, etc., and perform next-day verifications of data entry correctness/accuracy, coordinating corrections as needed. Monitor portfolio customer accounts for available funds and apply payments per credit policy and loan contract. Handle branch requests for check encashment, and refer electronic transactions (ACH, wires, book transfers) for exposure or funds issues, evidencing in-transit transactions and seeking RO concurrence for eventual approval by Credit staff. Provide support in the administration of the commercial credit portfolio by reviewing maturity schedules and documentation expiration dates, notifying customers of information and documentation needed to maintain loans, and making documentation available to RO and credit analysts for analysis. Maintain credit files with updated documents and keep the documentation tickler up to date. Receive and initiate customer calls, emails or in-person visits to coordinate the bank’s unit efforts in resolving investigations, requirements and discrepancies in DDA, loan accounts and other products/services. Ensure timely follow-up and final resolution for customers. Identify sales opportunities and refer them to Relationship Officers and other business areas for specific products and services. Provide assistance and/or prepare reports, statistics, graphics, tables and presentations as required by supervisor/management. Assist in streamlining processes by leveraging structure/system capabilities. Other Responsibilities
Participate in staff meetings and individual coaching sessions, as needed. Control operational costs through proactive management of processes. Assist in the Department’s special projects as needed. Independence of Judgment
Exercises a moderate degree of discretion and judgment. Works within assigned parameters, always consulting supervisor on variances or situations where decision making is required. Supervisory Responsibilities
This job has no direct supervisory responsibilities. Impact of Errors
The impact of errors on this position could affect essential activities of administrative, operational or business nature with a considerable economic impact. Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Specific vision abilities required include close and distance vision. Duties require sitting, using hands, talking or hearing. Occasional standing and walking. May be required to lift and move boxes or packages not exceeding 10 pounds. Work Environment
Office environment with typical conditions. May be exposed to external elements when visiting government, outside agencies or customers. Competencies
The following competencies describe the behaviors expected in this role. Thorough knowledge of all banking services and products, operating systems, and applicable rules, regulations and procedures. Knowledge of banking laws, including Know Your Customer, BSA, OFAC, CRA, and Truth in Lending/Truth in Savings. Sales and Customer Service: Ability to manage demanding or difficult customer situations and respond promptly to customer needs. Analytical, problem-solving and mathematical skills. Team work: Contributes to building a positive team spirit and integration with peer departments. Quality: Demonstrates accuracy and thoroughness and seeks to improve quality. Planning and organization; follows policies and completes tasks correctly and on time. Ethics: Treats people with respect and upholds organizational values in high-volume environments. Computer proficiency (Word, Excel, PowerPoint). Excellent verbal and written communication in English. Minimum Requirements
Bachelor’s Degree in Business Administration or an Associate Degree and/or two (2) years of experience in commercial banking operations or customer service, or an equivalent combination of education and experience. Proficient in Microsoft Office (Word, Excel, PowerPoint). Write, speak and understand English. Excellent interpersonal and communication skills. Customer service oriented. Availability to work overtime and travel to visit customers and outside agencies when required. License to operate a motor vehicle. Disclaimer
The statements describe the general nature and level of work and are not an exhaustive list of responsibilities, duties, or skills required. The reporting relationship may not reflect the most recent changes to the corporate structure. Equal Employment Opportunity
EEO statement retained as applicable.
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