Request Technology, LLC
Director, Platform Engineering
Request Technology, LLC, Chicago, Illinois, United States, 60290
15+ years of related experience, preferably in platform engineering, DevOps, or developer tools
5+ years in people leadership or management
Proven track record of delivering complex technical products in enterprise environments
Experience with CI/CD pipelines, infrastructure as code, and cloud platforms
Understanding of software development lifecycle and modern engineering practices
Strong understanding of developer workflows, tooling, and pain points
Familiarity with CI/CD tools (Jenkins, GitLab, GitHub Actions, etc.) including automation of these platforms for self-service
Knowledge of infrastructure as code (Terraform, AWS operators, etc.)
Understanding of containerization and Kubernetes fundamentals
Experience with metrics, monitoring, and observability tools
Preferred
Experience working in regulated industries or with compliance requirements Responsibilities
Define product vision and maintain 12–18-month roadmap for Developer Enablement aligned with organizational objectives and industry best practices Own and prioritize backlog for Developer Experience, Delivery Platform, and IaC Enablement Write user stories, facilitate sprint planning, and drive elimination of manual release bottlenecks through automated, self-service capabilities Serve as the voice of internal developers and DevOps practitioners Conduct user research to understand pain points; build relationships across engineering, security, and business units Partner with Infrastructure, Security, and Engineering teams to ensure seamless integration and technical alignment Drive platform adoption through documentation, training, workshops, and developer communities Supervises a team of 5 – 10 Platform Engineers
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Experience working in regulated industries or with compliance requirements Responsibilities
Define product vision and maintain 12–18-month roadmap for Developer Enablement aligned with organizational objectives and industry best practices Own and prioritize backlog for Developer Experience, Delivery Platform, and IaC Enablement Write user stories, facilitate sprint planning, and drive elimination of manual release bottlenecks through automated, self-service capabilities Serve as the voice of internal developers and DevOps practitioners Conduct user research to understand pain points; build relationships across engineering, security, and business units Partner with Infrastructure, Security, and Engineering teams to ensure seamless integration and technical alignment Drive platform adoption through documentation, training, workshops, and developer communities Supervises a team of 5 – 10 Platform Engineers
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