Sr. Director, Customer Strategy & Planning, Pain & Respiratory
Haleon, Trenton, New Jersey, United States
Overview
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role
The Sr. Director will Lead Haleon’s Pain & Upper Respiratory Customer Strategy & Planning agenda by shaping future‑focused customer growth strategies, curating them for category needs, and translating them into integrated commercial plans that win across digital and brick‑and‑mortar environments. Serve as the fulcrum connecting the BU, cross‑functional partners, and Commercial Enablement to deliver a single, coherent commercial strategy across the portfolio. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Responsibilities
Define and adapt customer growth strategy for Pain & UR. Own the one commercial plan across base and innovation. Provide early customer/channel insight into innovation viability. Lead digital commerce integration and RMN alignment. Enable cross‑category platform team with BU commercial insight. Contribute to forecast quality and grounded demand assumptions. Lead cross‑functional orchestration across BU, Marketing, Category, NRM, and Field Sales. Ensure activation plans uphold Haleon’s Visual Brand Language, execution standards, and antitrust compliance. Architect connected omnichannel activation unifying 4Ps and shopper journeys across digital and physical shelves. Drive digital shelf excellence, including content standards and e‑commerce pack strategy to enhance conversion and discoverability. Outcomes & Measures of Success
Quality and execution of the one commercial plan. In‑market effectiveness: execution fidelity and learning loop. Forecast realism and alignment. Strength of digital and RMN integration balanced with brick & mortar scale. Cross‑functional influence and orchestration effectiveness. The position is based in Warren, NJ, and follows a hybrid model, requiring an in-office presence of 3 days per week. Qualifications
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals: 12+ years in CPG Commercial (Customer Strategy, Sales, Shopper/Omnichannel), with multi-brand category leadership experience; demonstrated JBP ownership and cross-category activation. Deep expertise in retail media networks, search/content, and digital commerce measurement; hands-on with DSP/OLV and store-front strategies. Advanced fluency in NRM (pack/price/mix/promo), P&L accountability, and trade investment governance. Strong insights toolkit (shopper science, CBIA integration) and analytics (Power BI) to drive fact-based decisions. Proven capability to lead senior cross-functional stakeholders and external partners; executive presence and persuasive storytelling. Preferred Qualifications:
If you have the following characteristics, it would be a plus: Experience activating Pain & Respiratory portfolios Track record building digital shelf excellence programs (e.g., FCP) and launching e-commerce pack innovations. Master’s/MBA; formal training in category management/JBP and behavioral science The salary range for this role is $ 237,054 - 352,949 USD annually + bonus Why Haleon?
Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behaviours that will enable us to Win as One. This framework guides our decision-making, strategy, and culture. The successful candidate will demonstrate the following capabilities: Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first. Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact. Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace. Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others. Benefits
Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. Job Posting End Date
2026-02-10 Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements. Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to HR.AmericasSC-CS@haleon.com. Please include the following in your email:
Your Name and contact information
Requisition ID and Job Title you are interested in
Location of Requisition (city/state or province/country)
Description of specific accommodation you are requesting
Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted. Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
#J-18808-Ljbffr
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Role
The Sr. Director will Lead Haleon’s Pain & Upper Respiratory Customer Strategy & Planning agenda by shaping future‑focused customer growth strategies, curating them for category needs, and translating them into integrated commercial plans that win across digital and brick‑and‑mortar environments. Serve as the fulcrum connecting the BU, cross‑functional partners, and Commercial Enablement to deliver a single, coherent commercial strategy across the portfolio. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Responsibilities
Define and adapt customer growth strategy for Pain & UR. Own the one commercial plan across base and innovation. Provide early customer/channel insight into innovation viability. Lead digital commerce integration and RMN alignment. Enable cross‑category platform team with BU commercial insight. Contribute to forecast quality and grounded demand assumptions. Lead cross‑functional orchestration across BU, Marketing, Category, NRM, and Field Sales. Ensure activation plans uphold Haleon’s Visual Brand Language, execution standards, and antitrust compliance. Architect connected omnichannel activation unifying 4Ps and shopper journeys across digital and physical shelves. Drive digital shelf excellence, including content standards and e‑commerce pack strategy to enhance conversion and discoverability. Outcomes & Measures of Success
Quality and execution of the one commercial plan. In‑market effectiveness: execution fidelity and learning loop. Forecast realism and alignment. Strength of digital and RMN integration balanced with brick & mortar scale. Cross‑functional influence and orchestration effectiveness. The position is based in Warren, NJ, and follows a hybrid model, requiring an in-office presence of 3 days per week. Qualifications
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals: 12+ years in CPG Commercial (Customer Strategy, Sales, Shopper/Omnichannel), with multi-brand category leadership experience; demonstrated JBP ownership and cross-category activation. Deep expertise in retail media networks, search/content, and digital commerce measurement; hands-on with DSP/OLV and store-front strategies. Advanced fluency in NRM (pack/price/mix/promo), P&L accountability, and trade investment governance. Strong insights toolkit (shopper science, CBIA integration) and analytics (Power BI) to drive fact-based decisions. Proven capability to lead senior cross-functional stakeholders and external partners; executive presence and persuasive storytelling. Preferred Qualifications:
If you have the following characteristics, it would be a plus: Experience activating Pain & Respiratory portfolios Track record building digital shelf excellence programs (e.g., FCP) and launching e-commerce pack innovations. Master’s/MBA; formal training in category management/JBP and behavioral science The salary range for this role is $ 237,054 - 352,949 USD annually + bonus Why Haleon?
Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behaviours that will enable us to Win as One. This framework guides our decision-making, strategy, and culture. The successful candidate will demonstrate the following capabilities: Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first. Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact. Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace. Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others. Benefits
Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. Job Posting End Date
2026-02-10 Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements. Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to HR.AmericasSC-CS@haleon.com. Please include the following in your email:
Your Name and contact information
Requisition ID and Job Title you are interested in
Location of Requisition (city/state or province/country)
Description of specific accommodation you are requesting
Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted. Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
#J-18808-Ljbffr