Beacon Software
Beacon Software is a permanent capital holding company that acquires and grows essential businesses. We accelerate the scale of the dozens of businesses we own and operate with technologists, operators and M&A professionals.
We are growing our team in Toronto, SanFrancisco and New York. Apply below.
GTM Operations Manager We’re looking for a GTM Operations Manager to ensure our sales and customer‑success infrastructure runs reliably across our growing portfolio of companies. You will be the “factory manager” who keeps our CRM specialists, CSM contractors and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real‑time visibility into portfolio performance.
What You’ll Own
Contractor & SDR Team Management:
Direct oversight of CRM specialists, CSM contractors and offshore SDR teams across 10+ portfolio companies. Conduct weekly syncs, track performance, set SDR targets, review outreach copy, optimize sequences and ensure contractor utilization exceeds 85%. Drive SDR‑generated pipeline to contribute 30%+ of new ARR growth.
Data Infrastructure & Hygiene:
Own the end‑to‑end data pipeline from lead capture through CRM and customer‑success tools to reporting. Ensure 95%+ data accuracy across all portfolio CRMs with proper field definitions and consistent pipeline stages. Build real‑time dashboards tracking conversion metrics, pipeline health and customer success for Beacon leadership and GMs.
Process & System Design:
Build scalable workflows for lead routing, pipeline management, ticket escalation and cross‑functional collaboration. Create systems that work repeatedly across portfolio companies. Onboard new acquisitions to the standard GTM infrastructure within 90 days.
Vendor & Tool Management:
Own relationships with HubSpot, Intercom, Apollo, Zendesk and other critical GTM tools. Ensure proper implementation, utilization and optimisation across portfolio companies.
Training & Enablement:
Work with leadership to train GMs and their teams on RevOps, Sales Ops and Customer Success best practices. Create training materials and onboarding resources for new portfolio companies.
Who You Are
Operations Expert:
You build systems that scale and create order out of chaos.
Team Manager:
You’ve successfully managed offshore teams or contractors and can drive results across distributed teams.
Problem Solver:
Contractors come to you with blockers and you clear the path forward.
Data‑Obsessed:
You ensure data accuracy because you know decisions are only as good as the data behind them.
Enabler:
You unblock others and multiply their effectiveness through great infrastructure.
Requirements
4–6 + years in Revenue Operations, Sales Operations or GTM Operations roles.
Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene and reporting.
Proven track record building dashboards, reports and data infrastructure for leadership visibility.
Strong project‑management skills with the ability to juggle multiple portfolio companies simultaneously.
Experience with customer‑success platforms (Intercom, Zendesk etc.) and sales‑engagement tools (Apollo, Outreach etc.).
Excellent communication skills for working with GMs, contractors and leadership.
Nice to Have
Technical background with ability to work with n8n, Zapier or custom integrations.
Familiarity with AI automation tools and workflow builders.
Previous experience onboarding companies to standardised tech stacks.
Background in data analytics or business intelligence.
Our Values at Beacon Software
Humility: We acknowledge that the path to the right answer involves being wrong along the way. We have strong beliefs which are weakly held and actively seek new ideas.
Honesty: We are truth‑seeking in our approach to business problems. Business is a repeat game and we believe human relationships generate alpha.
Hunger: We play to win, hold ourselves to high standards and take pride in a deep sense of responsibility.
Horizon: We seek to build a generational software company. This will take decades; we manage expectations to take advantage of compounding growth.
#J-18808-Ljbffr
We are growing our team in Toronto, SanFrancisco and New York. Apply below.
GTM Operations Manager We’re looking for a GTM Operations Manager to ensure our sales and customer‑success infrastructure runs reliably across our growing portfolio of companies. You will be the “factory manager” who keeps our CRM specialists, CSM contractors and offshore SDR teams executing at high velocity while building the data foundation that gives our leadership real‑time visibility into portfolio performance.
What You’ll Own
Contractor & SDR Team Management:
Direct oversight of CRM specialists, CSM contractors and offshore SDR teams across 10+ portfolio companies. Conduct weekly syncs, track performance, set SDR targets, review outreach copy, optimize sequences and ensure contractor utilization exceeds 85%. Drive SDR‑generated pipeline to contribute 30%+ of new ARR growth.
Data Infrastructure & Hygiene:
Own the end‑to‑end data pipeline from lead capture through CRM and customer‑success tools to reporting. Ensure 95%+ data accuracy across all portfolio CRMs with proper field definitions and consistent pipeline stages. Build real‑time dashboards tracking conversion metrics, pipeline health and customer success for Beacon leadership and GMs.
Process & System Design:
Build scalable workflows for lead routing, pipeline management, ticket escalation and cross‑functional collaboration. Create systems that work repeatedly across portfolio companies. Onboard new acquisitions to the standard GTM infrastructure within 90 days.
Vendor & Tool Management:
Own relationships with HubSpot, Intercom, Apollo, Zendesk and other critical GTM tools. Ensure proper implementation, utilization and optimisation across portfolio companies.
Training & Enablement:
Work with leadership to train GMs and their teams on RevOps, Sales Ops and Customer Success best practices. Create training materials and onboarding resources for new portfolio companies.
Who You Are
Operations Expert:
You build systems that scale and create order out of chaos.
Team Manager:
You’ve successfully managed offshore teams or contractors and can drive results across distributed teams.
Problem Solver:
Contractors come to you with blockers and you clear the path forward.
Data‑Obsessed:
You ensure data accuracy because you know decisions are only as good as the data behind them.
Enabler:
You unblock others and multiply their effectiveness through great infrastructure.
Requirements
4–6 + years in Revenue Operations, Sales Operations or GTM Operations roles.
Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene and reporting.
Proven track record building dashboards, reports and data infrastructure for leadership visibility.
Strong project‑management skills with the ability to juggle multiple portfolio companies simultaneously.
Experience with customer‑success platforms (Intercom, Zendesk etc.) and sales‑engagement tools (Apollo, Outreach etc.).
Excellent communication skills for working with GMs, contractors and leadership.
Nice to Have
Technical background with ability to work with n8n, Zapier or custom integrations.
Familiarity with AI automation tools and workflow builders.
Previous experience onboarding companies to standardised tech stacks.
Background in data analytics or business intelligence.
Our Values at Beacon Software
Humility: We acknowledge that the path to the right answer involves being wrong along the way. We have strong beliefs which are weakly held and actively seek new ideas.
Honesty: We are truth‑seeking in our approach to business problems. Business is a repeat game and we believe human relationships generate alpha.
Hunger: We play to win, hold ourselves to high standards and take pride in a deep sense of responsibility.
Horizon: We seek to build a generational software company. This will take decades; we manage expectations to take advantage of compounding growth.
#J-18808-Ljbffr