TradeEngage
As the first B2B referral platform for home services, we’re creating a new way for companies to acquire jobs — we're fundamentally changing our customers’ businesses and the way they acquire leads by enabling HVAC, plumbing, and electrical companies to refer jobs to each other and get paid
Backed by former operators and executives from the largest home services companies in the world
Founding team: ex-VC/PE that covered home services software. Founding engineers from one of the largest b2b healthcare marketplaces, a Sequoia-backed unicorn
Efficient GTM that leverages one-to-many enterprise and partner relationships
$650B market, creating a new way —we're building category-defining infrastructure and community of home service companies
What’s in it for you?
You're joining at the perfect moment—post-PMF with enterprise customers already signed, but early enough that your equity actually matters and you'll own systems that scale 10x Significant market endorsement and momentum having recently signed the largest home services company in the country to an enterprise agreement Disciplined cap table, no pressure to over-raise results in meaningful and realistic equity upside Work directly with founders who will get out of your way once you're ramped up so you can lead our next phase of growth Your Role
You’ll be the "mayor" of referrals for local markets. That means training technicians, coaching companies on how referrals work, and building a thriving community of home services professionals who trust each other—and us. You're part customer success, part community builder, part startup operator. This isn't a support role; it's a GTM role disguised as CS. What You’ll Do
Customer Onboarding & Enterprise Deployment:
Build a repeatable, scalable playbook for customer launches—from first call to fully ramped including: (1) Lead enterprise account onboarding from contract signature through full deployment; (2) Coordinate multi-location rollouts with phased deployment plans, training schedules, and success milestones; (3) Serve as the primary point of contact for enterprise stakeholders during deployment; (4)Track deployment progress against committed timelines and elevate blockers; (5) Transition enterprise accounts from deployment mode to ongoing account management Ability to identify, design and implement Automations is a must:
You stay current on the latest AI tools and proactively adopt them to automate workflows, create training materials, and scale yourself—you build n8n workflows and other tools (Zapier, Make, n8n, AI agents, Claude Code, etc.) to design, implement, and run workflows across onboarding, success, and internal operations Technician Training & Coaching:
Train field technicians and CSRs on how referrals work, why they matter, and how to maximize earnings Market Activation:
Travel to locations for market ramp-ups, be on the ground connecting companies and building local referral networks Product Adoption & Demos:
Deliver compelling demos, proactive success outreach, and drive adoption across customer accounts Voice of the Customer:
Translate feedback into product insights and feature ideas—you're the bridge between users and product Community Building:
Host customer events, QBRs, and consultative check-ins that deepen relationships and drive engagement Automate the Boring Stuff:
Use AI tools to streamline onboarding, training, and support—always looking to scale yourself Who You Are
Customer-obsessed operator:
You live to solve problems and deliver results—nothing makes you happier than a customer "aha" moment AI-native, create automation-obsessed (technical enough to use N8N & vibe-code):
You ruthlessly automate repetitive tasks and view manual intervention as a product failure to be solved; you stay current on the latest AI tools and proactively adopt them to automate workflows, create training materials, and scale yourself—you build n8n workflows and other tools (Zapier, Make, n8n, AI agents, Claude Code, etc.) to turn ideas into working tools for the team Process thinker and system builder:
You instinctively document workflows, identify bottlenecks, and build repeatable playbooks—every manual touchpoint is a scaling constraint you're motivated to eliminate Operate with grit, speed and obsession:
You have the intensity to thrive in a high‑velocity environment and the work ethic to "do what it takes"—recognizing that true impact can require effort beyond 9–5 and a five‑day week Extreme ownership and bias for action:
You see problems and fix them without waiting for permission—you're a barrel, not a bullet, with urgency baked into how you work Self‑starter who figures it out:
You thrive with ambiguity and build from zero—you don't wait to be told what to do, you proactively identify what needs to happen and make it happen Full‑time commitment beyond the clock:
You think about TradeEngage more than 9–5 Monday through Friday—this isn't a job, it's a mission you're invested in Strategic yet scrappy:
You can architect systems AND roll up your sleeves to execute them yourself Energized by people:
You love leading customers to success, training rooms full of technicians, and building community Resilient and adaptable:
You can put out fires, learn fast, and keep moving—startups are chaos and you love it Founder mentality & energized by building:
You've been early at a company before or have the hunger to build something from scratch Bonus:
Background in field services, home services, referrals/partnerships, or GTM ops is a huge plus Compensation:
Base + Bonus Equity:
Total compensation for this position may also include early‑stage equity package depending on base salary Location:
Strong preference for Miami, FL | Open to Remote (US) Benefits:
Healthcare plan allocation, flexible PTO, tax advantages of no state income tax in Florida, access to office and company condo in Miami Beach that can be used for trips and visiting family and friends! How to Apply
Send your resume and a brief note on why you're excited about TradeEngage to recruiting@tradeengage.com. Include a specific example of a time you built a customer success process or program from scratch. We're building the connective tissue of the trades. Come build with us.
#J-18808-Ljbffr
You're joining at the perfect moment—post-PMF with enterprise customers already signed, but early enough that your equity actually matters and you'll own systems that scale 10x Significant market endorsement and momentum having recently signed the largest home services company in the country to an enterprise agreement Disciplined cap table, no pressure to over-raise results in meaningful and realistic equity upside Work directly with founders who will get out of your way once you're ramped up so you can lead our next phase of growth Your Role
You’ll be the "mayor" of referrals for local markets. That means training technicians, coaching companies on how referrals work, and building a thriving community of home services professionals who trust each other—and us. You're part customer success, part community builder, part startup operator. This isn't a support role; it's a GTM role disguised as CS. What You’ll Do
Customer Onboarding & Enterprise Deployment:
Build a repeatable, scalable playbook for customer launches—from first call to fully ramped including: (1) Lead enterprise account onboarding from contract signature through full deployment; (2) Coordinate multi-location rollouts with phased deployment plans, training schedules, and success milestones; (3) Serve as the primary point of contact for enterprise stakeholders during deployment; (4)Track deployment progress against committed timelines and elevate blockers; (5) Transition enterprise accounts from deployment mode to ongoing account management Ability to identify, design and implement Automations is a must:
You stay current on the latest AI tools and proactively adopt them to automate workflows, create training materials, and scale yourself—you build n8n workflows and other tools (Zapier, Make, n8n, AI agents, Claude Code, etc.) to design, implement, and run workflows across onboarding, success, and internal operations Technician Training & Coaching:
Train field technicians and CSRs on how referrals work, why they matter, and how to maximize earnings Market Activation:
Travel to locations for market ramp-ups, be on the ground connecting companies and building local referral networks Product Adoption & Demos:
Deliver compelling demos, proactive success outreach, and drive adoption across customer accounts Voice of the Customer:
Translate feedback into product insights and feature ideas—you're the bridge between users and product Community Building:
Host customer events, QBRs, and consultative check-ins that deepen relationships and drive engagement Automate the Boring Stuff:
Use AI tools to streamline onboarding, training, and support—always looking to scale yourself Who You Are
Customer-obsessed operator:
You live to solve problems and deliver results—nothing makes you happier than a customer "aha" moment AI-native, create automation-obsessed (technical enough to use N8N & vibe-code):
You ruthlessly automate repetitive tasks and view manual intervention as a product failure to be solved; you stay current on the latest AI tools and proactively adopt them to automate workflows, create training materials, and scale yourself—you build n8n workflows and other tools (Zapier, Make, n8n, AI agents, Claude Code, etc.) to turn ideas into working tools for the team Process thinker and system builder:
You instinctively document workflows, identify bottlenecks, and build repeatable playbooks—every manual touchpoint is a scaling constraint you're motivated to eliminate Operate with grit, speed and obsession:
You have the intensity to thrive in a high‑velocity environment and the work ethic to "do what it takes"—recognizing that true impact can require effort beyond 9–5 and a five‑day week Extreme ownership and bias for action:
You see problems and fix them without waiting for permission—you're a barrel, not a bullet, with urgency baked into how you work Self‑starter who figures it out:
You thrive with ambiguity and build from zero—you don't wait to be told what to do, you proactively identify what needs to happen and make it happen Full‑time commitment beyond the clock:
You think about TradeEngage more than 9–5 Monday through Friday—this isn't a job, it's a mission you're invested in Strategic yet scrappy:
You can architect systems AND roll up your sleeves to execute them yourself Energized by people:
You love leading customers to success, training rooms full of technicians, and building community Resilient and adaptable:
You can put out fires, learn fast, and keep moving—startups are chaos and you love it Founder mentality & energized by building:
You've been early at a company before or have the hunger to build something from scratch Bonus:
Background in field services, home services, referrals/partnerships, or GTM ops is a huge plus Compensation:
Base + Bonus Equity:
Total compensation for this position may also include early‑stage equity package depending on base salary Location:
Strong preference for Miami, FL | Open to Remote (US) Benefits:
Healthcare plan allocation, flexible PTO, tax advantages of no state income tax in Florida, access to office and company condo in Miami Beach that can be used for trips and visiting family and friends! How to Apply
Send your resume and a brief note on why you're excited about TradeEngage to recruiting@tradeengage.com. Include a specific example of a time you built a customer success process or program from scratch. We're building the connective tissue of the trades. Come build with us.
#J-18808-Ljbffr