Jobs via Dice
Senior Digital Product Manager / Product Owner Telecom Customer Solutions Portal
Jobs via Dice, Palo Alto, California, United States, 94306
Senior Digital Product Manager / Product Owner Telecom Customer Solutions Portal (CSP)
Location: Stanford, CA 94305 (Onsite from Day One)
Duration: 12 Months (Extendable)
Job Summary We are seeking an experienced Senior Digital Product Manager / Product Owner to lead the evolution of a Telecom Customer Solutions Portal (CSP). This role blends Product Management and Product Ownership, driving customer‑centric digital experiences through strong backlog ownership, market research, stakeholder collaboration, and agile delivery execution.
The ideal candidate brings deep experience working with Jira, Figma, agile delivery teams, and customer‑facing digital platforms, with the ability to translate business strategy into high‑impact product features.
Key Responsibilities
Own and prioritize the product and delivery backlog, ensuring alignment with business objectives
Define, refine, and manage user stories from intake through acceptance
Partner with Product Managers, UX, Engineering, and Stakeholders to shape product strategy
Conduct market research and analyze customer insights to identify trends and opportunities
Communicate product vision, roadmap, capacity, risks, and dependencies to leadership
Participate in Agile ceremonies including sprint planning, refinement, stand‑ups, and quarterly planning
Sign off on completed features and communicate trade‑offs and release impacts
Create release communications and lead product demos
Identify continuous improvement opportunities across product and delivery processes
Required Skills & Experience (Must Have)
10+ years overall experience in Digital Product Management / Product Ownership
4+ years as a Digital Product Manager
4+ years hands‑on experience using Jira, Figma, and Agile delivery tools
Strong experience owning customer‑facing digital portals or platforms
Proven ability to translate stakeholder requirements into actionable user stories
Strong understanding of Agile / Scrum methodologies
Excellent communication, presentation, and stakeholder management skills
Experience using data, analytics, and customer feedback to guide decisions
Core Competencies
Product vision and roadmap development
Backlog management and prioritization
Market research and trend analysis
UX and design collaboration
Risk and dependency management
Cross‑functional leadership and facilitation
Telecom or large‑scale enterprise digital platforms (preferred)
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Duration: 12 Months (Extendable)
Job Summary We are seeking an experienced Senior Digital Product Manager / Product Owner to lead the evolution of a Telecom Customer Solutions Portal (CSP). This role blends Product Management and Product Ownership, driving customer‑centric digital experiences through strong backlog ownership, market research, stakeholder collaboration, and agile delivery execution.
The ideal candidate brings deep experience working with Jira, Figma, agile delivery teams, and customer‑facing digital platforms, with the ability to translate business strategy into high‑impact product features.
Key Responsibilities
Own and prioritize the product and delivery backlog, ensuring alignment with business objectives
Define, refine, and manage user stories from intake through acceptance
Partner with Product Managers, UX, Engineering, and Stakeholders to shape product strategy
Conduct market research and analyze customer insights to identify trends and opportunities
Communicate product vision, roadmap, capacity, risks, and dependencies to leadership
Participate in Agile ceremonies including sprint planning, refinement, stand‑ups, and quarterly planning
Sign off on completed features and communicate trade‑offs and release impacts
Create release communications and lead product demos
Identify continuous improvement opportunities across product and delivery processes
Required Skills & Experience (Must Have)
10+ years overall experience in Digital Product Management / Product Ownership
4+ years as a Digital Product Manager
4+ years hands‑on experience using Jira, Figma, and Agile delivery tools
Strong experience owning customer‑facing digital portals or platforms
Proven ability to translate stakeholder requirements into actionable user stories
Strong understanding of Agile / Scrum methodologies
Excellent communication, presentation, and stakeholder management skills
Experience using data, analytics, and customer feedback to guide decisions
Core Competencies
Product vision and roadmap development
Backlog management and prioritization
Market research and trend analysis
UX and design collaboration
Risk and dependency management
Cross‑functional leadership and facilitation
Telecom or large‑scale enterprise digital platforms (preferred)
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