Metropolitan Transportation Authority
Director, Product Development
Metropolitan Transportation Authority, New York, New York, us, 10261
Director, Product Development
Salary Range:
$172,123 – $203,162
Department / Division:
IT / Product Management & Engineering
Supervisor:
Senior Director, Product Development
Location:
2 Broadway, New York, NY 10004
Hours of Work:
9:00 am – 5:30 pm (7.5 hours/day) or as required. Eligible for telework: two days per week. New hires may apply 30 days after effective date.
About Us The Metropolitan Transportation Authority (MTA) operates a large transportation network with extensive financial, business, automated train, transportation, power and physical security infrastructure. The MTA IT Department is responsible for providing a full range of information and operational technology services to MTA agencies and administrative units on a 24/7/365 basis, supporting both the organization and its riders. The MTA IT Product Development group is a multi‑functional team dedicated to end‑to‑end management of product lifecycles from strategy to delivery, using innovative processes and tools to build secure, high‑impact transportation, operational and back‑end systems.
Summary This role oversees product lifecycle management from inception and innovation through design, build, operation and retirement. The Director must possess broad knowledge across IT disciplines and related domains.
Responsibilities (Product Lines)
Corporate Finance / Capital Planning & Budget
Legal, Risk & Safety
Enterprise Asset Management
Workforce Products (Payroll, Pension, Timekeeping, Recruitment)
Employee Experience
Platforms / Back‑End Operations / DBA
Bus & Paratransit
Scheduling Crew Pick
Transportation Intelligent Systems, Train Control
B&T Products
Customer Experience
Revenue Fare Collections
Responsibilities & Accountabilities
Oversee product vision and strategy implementation within the team.
Identify and mitigate risks, developing strategies to address them.
Develop product budgets; ensure timely, on‑budget delivery.
Lead through change, adapting to shifting priorities and market dynamics.
Translate strategy into operational plans aligned with business objectives.
Direct IT teams, fostering professional growth and best‑practice adherence.
Deliver monthly or quarterly performance reports for regular review.
Collaborate with IT and business leaders on roadmaps aligned with digital strategy.
Ensure compliance with governance and technology architecture processes.
Maintain product quality and sustainability through support processes.
Analyze market trends and competitive landscape to inform product strategy.
Influence strategic direction across IT disciplines.
Manage day‑to‑day operations, motivate teams, and oversee budgets.
Preserve product lifecycle from ideation to retirement.
Record metrics on sustainability, viability and quality.
Develop and implement improvement strategies for product effectiveness.
Set timelines and resource priorities; recommend resources needed.
Coach and retain high‑performance team members, empowering responsibility and performance.
Assess and mitigate financial, legal, strategic, and incident risks.
Ensure adherence to policies, procedures and legal requirements including MTA standards and ethical guidelines.
Maintain dashboards and tools for service optimization.
Identify, select and standardize vendors and products; negotiate contracts with MTA IT Finance, Legal, Procurement and agencies.
Perform additional duties as assigned.
Critical Skills
Hands‑on experience managing PeopleSoft HCM (Payroll, Benefits) in a large, complex organization.
Experience supporting a large, unionized workforce in public sector, transportation, utilities or regulated environments.
Proven expertise in Oracle PeopleSoft, especially Pension Administration, HCM or Benefits modules.
Deep understanding of HR, Recruiting, Benefits, Compensation and Payroll business processes.
Expertise in configuring and supporting union contracts, MOUs, seniority rules, differentials, overtime, premium pay and benefits eligibility within PeopleSoft.
Hands‑on knowledge of PeopleTools, PeopleCode, Application Engine, Integration Broker, SQR, BI Publisher, and Oracle Database (SQL/PLSQL).
Background in system implementation, upgrades and modernization initiatives, including PeopleSoft Fluid UI, PUM upgrades and potential cloud or OCI migrations.
Required Qualifications
Bachelor’s Degree or related field; equivalent experience may be considered.
Minimum 8 years of relevant experience with at least four years supervisory/management experience.
Knowledge & Skills Technical Skills
Expert deep understanding of technology.
Expert ability to develop and implement enterprise product solutions; prioritize, multitask and work in an agile environment; learn new technologies quickly.
Strong project and initiative management experience.
Strong experience with shifting business needs.
Experience with at least one software engineering methodology (Waterfall, Agile, Scrum, DevOps, XP, Kanban, Lean, RAD).
Experience with job‑specific languages (e.g., Ruby, Python, Java, C++, COBOL, etc.).
Experience with job‑specific platforms (Azure, Windows Server, Linux, etc.).
Leadership Skills
Expert leadership in leading change, communication, and cohesion.
Expert leadership in leading people, developing consistent high‑quality project management discipline.
Expert leadership in driving results, meeting goals and customer expectations.
Expert leadership in business acumen, providing direction on evaluation and implementation of information systems.
Expert leadership in building coalitions, partnering with stakeholders to achieve MTA mission.
Behavioral Skills
Demonstrated ability to lead teams, coach and direct feedback.
Expert active listening, detail, customer service, prioritization and problem‑solving skills.
Expert independent and strategic working.
Expert risk analysis and mitigation strategies.
Expert technical knowledge and diverse skill set for various technologies, systems and risks.
Expert critical thinking, problem‑solving and decision‑making skills.
Expert communication skills, collaborating with technical and non‑technical peers.
Expert managing multiple projects simultaneously, prioritizing tasks.
Extensive hands‑on experience with related tools.
Expert experience working under pressure and meeting deadlines individually and collaboratively.
Expert identifying complex business and technology risks and associated vulnerabilities.
Expert communicating effectively in writing and orally to team, customers, management and support personnel.
Expert maintaining effective working relationships with employees at all levels.
Competencies
Collaborates:
Building partnerships and working collaboratively.
Cultivates Innovation:
Creating new and better ways for the organization to be successful.
Customer Focus:
Building strong customer relationships and delivering customer‑centric solutions.
Communicates Effectively:
Developing and delivering multi‑mode communications.
Tech Savvy:
Anticipating and adopting innovations in business‑building digital and technology applications.
Technical Skills:
Specialized knowledge and expertise on tools, programs, domains, platforms and products used for specific tasks.
Values Diversity:
Recognizing the value that different perspectives and cultures bring to an organization.
Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
EEO Statement All employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the New York State Commission on Ethics and Lobbying in Government (the “Commission”).
#J-18808-Ljbffr
$172,123 – $203,162
Department / Division:
IT / Product Management & Engineering
Supervisor:
Senior Director, Product Development
Location:
2 Broadway, New York, NY 10004
Hours of Work:
9:00 am – 5:30 pm (7.5 hours/day) or as required. Eligible for telework: two days per week. New hires may apply 30 days after effective date.
About Us The Metropolitan Transportation Authority (MTA) operates a large transportation network with extensive financial, business, automated train, transportation, power and physical security infrastructure. The MTA IT Department is responsible for providing a full range of information and operational technology services to MTA agencies and administrative units on a 24/7/365 basis, supporting both the organization and its riders. The MTA IT Product Development group is a multi‑functional team dedicated to end‑to‑end management of product lifecycles from strategy to delivery, using innovative processes and tools to build secure, high‑impact transportation, operational and back‑end systems.
Summary This role oversees product lifecycle management from inception and innovation through design, build, operation and retirement. The Director must possess broad knowledge across IT disciplines and related domains.
Responsibilities (Product Lines)
Corporate Finance / Capital Planning & Budget
Legal, Risk & Safety
Enterprise Asset Management
Workforce Products (Payroll, Pension, Timekeeping, Recruitment)
Employee Experience
Platforms / Back‑End Operations / DBA
Bus & Paratransit
Scheduling Crew Pick
Transportation Intelligent Systems, Train Control
B&T Products
Customer Experience
Revenue Fare Collections
Responsibilities & Accountabilities
Oversee product vision and strategy implementation within the team.
Identify and mitigate risks, developing strategies to address them.
Develop product budgets; ensure timely, on‑budget delivery.
Lead through change, adapting to shifting priorities and market dynamics.
Translate strategy into operational plans aligned with business objectives.
Direct IT teams, fostering professional growth and best‑practice adherence.
Deliver monthly or quarterly performance reports for regular review.
Collaborate with IT and business leaders on roadmaps aligned with digital strategy.
Ensure compliance with governance and technology architecture processes.
Maintain product quality and sustainability through support processes.
Analyze market trends and competitive landscape to inform product strategy.
Influence strategic direction across IT disciplines.
Manage day‑to‑day operations, motivate teams, and oversee budgets.
Preserve product lifecycle from ideation to retirement.
Record metrics on sustainability, viability and quality.
Develop and implement improvement strategies for product effectiveness.
Set timelines and resource priorities; recommend resources needed.
Coach and retain high‑performance team members, empowering responsibility and performance.
Assess and mitigate financial, legal, strategic, and incident risks.
Ensure adherence to policies, procedures and legal requirements including MTA standards and ethical guidelines.
Maintain dashboards and tools for service optimization.
Identify, select and standardize vendors and products; negotiate contracts with MTA IT Finance, Legal, Procurement and agencies.
Perform additional duties as assigned.
Critical Skills
Hands‑on experience managing PeopleSoft HCM (Payroll, Benefits) in a large, complex organization.
Experience supporting a large, unionized workforce in public sector, transportation, utilities or regulated environments.
Proven expertise in Oracle PeopleSoft, especially Pension Administration, HCM or Benefits modules.
Deep understanding of HR, Recruiting, Benefits, Compensation and Payroll business processes.
Expertise in configuring and supporting union contracts, MOUs, seniority rules, differentials, overtime, premium pay and benefits eligibility within PeopleSoft.
Hands‑on knowledge of PeopleTools, PeopleCode, Application Engine, Integration Broker, SQR, BI Publisher, and Oracle Database (SQL/PLSQL).
Background in system implementation, upgrades and modernization initiatives, including PeopleSoft Fluid UI, PUM upgrades and potential cloud or OCI migrations.
Required Qualifications
Bachelor’s Degree or related field; equivalent experience may be considered.
Minimum 8 years of relevant experience with at least four years supervisory/management experience.
Knowledge & Skills Technical Skills
Expert deep understanding of technology.
Expert ability to develop and implement enterprise product solutions; prioritize, multitask and work in an agile environment; learn new technologies quickly.
Strong project and initiative management experience.
Strong experience with shifting business needs.
Experience with at least one software engineering methodology (Waterfall, Agile, Scrum, DevOps, XP, Kanban, Lean, RAD).
Experience with job‑specific languages (e.g., Ruby, Python, Java, C++, COBOL, etc.).
Experience with job‑specific platforms (Azure, Windows Server, Linux, etc.).
Leadership Skills
Expert leadership in leading change, communication, and cohesion.
Expert leadership in leading people, developing consistent high‑quality project management discipline.
Expert leadership in driving results, meeting goals and customer expectations.
Expert leadership in business acumen, providing direction on evaluation and implementation of information systems.
Expert leadership in building coalitions, partnering with stakeholders to achieve MTA mission.
Behavioral Skills
Demonstrated ability to lead teams, coach and direct feedback.
Expert active listening, detail, customer service, prioritization and problem‑solving skills.
Expert independent and strategic working.
Expert risk analysis and mitigation strategies.
Expert technical knowledge and diverse skill set for various technologies, systems and risks.
Expert critical thinking, problem‑solving and decision‑making skills.
Expert communication skills, collaborating with technical and non‑technical peers.
Expert managing multiple projects simultaneously, prioritizing tasks.
Extensive hands‑on experience with related tools.
Expert experience working under pressure and meeting deadlines individually and collaboratively.
Expert identifying complex business and technology risks and associated vulnerabilities.
Expert communicating effectively in writing and orally to team, customers, management and support personnel.
Expert maintaining effective working relationships with employees at all levels.
Competencies
Collaborates:
Building partnerships and working collaboratively.
Cultivates Innovation:
Creating new and better ways for the organization to be successful.
Customer Focus:
Building strong customer relationships and delivering customer‑centric solutions.
Communicates Effectively:
Developing and delivering multi‑mode communications.
Tech Savvy:
Anticipating and adopting innovations in business‑building digital and technology applications.
Technical Skills:
Specialized knowledge and expertise on tools, programs, domains, platforms and products used for specific tasks.
Values Diversity:
Recognizing the value that different perspectives and cultures bring to an organization.
Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
EEO Statement All employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the New York State Commission on Ethics and Lobbying in Government (the “Commission”).
#J-18808-Ljbffr