Global Payments
Employer Industry: Payment Solutions
Overview Why consider this job opportunity:
Salary up to $145,000 with variable compensation
Comprehensive benefits package including medical, dental, and vision care
Opportunities for career advancement and growth within the organization
Flexible remote work option available anywhere in the USA
Supportive and collaborative work environment focused on client success
Chance to lead and develop a high-performing Client Success team
Responsibilities
Lead and scale a Client Success organization consisting of direct-report managers and their teams
Own and drive performance against key Client Success KPIs, including Net Revenue Retention and Customer Churn
Serve as executive sponsor for strategic and high-value accounts to strengthen senior-level relationships
Collaborate with Sales, Account Management, Product, and Support to align on client outcomes and support expansion strategies
Establish and optimize Client Success processes, playbooks, and systems for onboarding and renewals
Qualifications
8–12+ years of experience in Client Success, Account Management, or Customer Experience
3–5+ years of people management experience, including management of managers
Demonstrated ownership of Net Revenue Retention, churn reduction, and renewals
Strong executive presence with experience managing senior customer stakeholders
Proven ability to align Client Success initiatives with broader revenue goals
Preferred Qualifications
Experience in B2B, SaaS, or recurring-revenue business models
Strong partnership experience with Sales and revenue leadership
Familiarity with CRM and Client Success platforms (Salesforce, Gainsight, etc.)
Experience scaling Client Success teams in growth-stage organizations
#PaymentSolutions #ClientSuccess #CareerOpportunity #RemoteWork #LeadershipRole
#J-18808-Ljbffr
Overview Why consider this job opportunity:
Salary up to $145,000 with variable compensation
Comprehensive benefits package including medical, dental, and vision care
Opportunities for career advancement and growth within the organization
Flexible remote work option available anywhere in the USA
Supportive and collaborative work environment focused on client success
Chance to lead and develop a high-performing Client Success team
Responsibilities
Lead and scale a Client Success organization consisting of direct-report managers and their teams
Own and drive performance against key Client Success KPIs, including Net Revenue Retention and Customer Churn
Serve as executive sponsor for strategic and high-value accounts to strengthen senior-level relationships
Collaborate with Sales, Account Management, Product, and Support to align on client outcomes and support expansion strategies
Establish and optimize Client Success processes, playbooks, and systems for onboarding and renewals
Qualifications
8–12+ years of experience in Client Success, Account Management, or Customer Experience
3–5+ years of people management experience, including management of managers
Demonstrated ownership of Net Revenue Retention, churn reduction, and renewals
Strong executive presence with experience managing senior customer stakeholders
Proven ability to align Client Success initiatives with broader revenue goals
Preferred Qualifications
Experience in B2B, SaaS, or recurring-revenue business models
Strong partnership experience with Sales and revenue leadership
Familiarity with CRM and Client Success platforms (Salesforce, Gainsight, etc.)
Experience scaling Client Success teams in growth-stage organizations
#PaymentSolutions #ClientSuccess #CareerOpportunity #RemoteWork #LeadershipRole
#J-18808-Ljbffr