Total System Services
Overview
Employer Industry: Payment Technology Solutions
Why consider this opportunity:
Salary up to $145,000 with additional variable compensation
Comprehensive benefits package including medical, dental, and vision care
Paid time off and recognition programs to foster work-life balance
Opportunities for career advancement and growth within a dynamic organization
Flexibility of remote work available anywhere in the USA
Chance to lead and influence a high-performing Client Success team
Responsibilities (What to Expect)
Lead, coach, and scale a Client Success organization with direct-report managers
Own and drive performance against key Client Success KPIs including Net Revenue Retention and Customer Churn
Serve as executive sponsor for strategic and high-value accounts, strengthening senior-level relationships
Collaborate with cross-functional teams to align on client outcomes and support expansion strategies
Establish and optimize Client Success processes, playbooks, and systems for scalability
Qualifications (What is Required)
8–12+ years of experience in Client Success, Account Management, or Customer Experience
3–5+ years of experience in people management, including managing other managers
Demonstrated ownership of Net Revenue Retention, churn reduction, renewals, and expansion revenue
Strong executive presence with experience managing senior customer stakeholders
Proven ability to align Client Success initiatives with broader revenue goals
Preferred Qualifications
Experience in B2B, SaaS, or recurring-revenue business models
Strong partnership experience with Sales and revenue leadership
Familiarity with CRM and Client Success platforms (e.g., Salesforce, Gainsight)
Experience scaling Client Success teams in growth-stage organizations
#PaymentSolutions #ClientSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity
#J-18808-Ljbffr
Why consider this opportunity:
Salary up to $145,000 with additional variable compensation
Comprehensive benefits package including medical, dental, and vision care
Paid time off and recognition programs to foster work-life balance
Opportunities for career advancement and growth within a dynamic organization
Flexibility of remote work available anywhere in the USA
Chance to lead and influence a high-performing Client Success team
Responsibilities (What to Expect)
Lead, coach, and scale a Client Success organization with direct-report managers
Own and drive performance against key Client Success KPIs including Net Revenue Retention and Customer Churn
Serve as executive sponsor for strategic and high-value accounts, strengthening senior-level relationships
Collaborate with cross-functional teams to align on client outcomes and support expansion strategies
Establish and optimize Client Success processes, playbooks, and systems for scalability
Qualifications (What is Required)
8–12+ years of experience in Client Success, Account Management, or Customer Experience
3–5+ years of experience in people management, including managing other managers
Demonstrated ownership of Net Revenue Retention, churn reduction, renewals, and expansion revenue
Strong executive presence with experience managing senior customer stakeholders
Proven ability to align Client Success initiatives with broader revenue goals
Preferred Qualifications
Experience in B2B, SaaS, or recurring-revenue business models
Strong partnership experience with Sales and revenue leadership
Familiarity with CRM and Client Success platforms (e.g., Salesforce, Gainsight)
Experience scaling Client Success teams in growth-stage organizations
#PaymentSolutions #ClientSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity
#J-18808-Ljbffr