Castle Senior Living, Inc
Executive Director - Birchrock Castle Community
Castle Senior Living, Inc, Jericho, Wisconsin, United States
Castle is looking for an experienced, strong, and dynamic Executive Director. If you like the idea of leading a team and creating a difference for those we serve, this position would be a good fit for you. Our home-like setting is perfect for someone wanting to have meaningful relationships with the residents, families and co-workers. Castle strives to create the most satisfying living experience for the residents we serve and to be the most respected senior living company to work for by going above and beyond in any way possible.
Our compassionate environment and loving support has always been an important part of our family values. With over 25 years experience, the Castle family has been dedicated to providing quality care and loving support to seniors to improve their quality of life.
Position Overview Responsible for leading and directing the overall operations of the facility in accordance with residents' needs, government regulations, and Castle Senior Living's policies and procedures. Maintaining excellent service quality, high occupancy, and meeting the financial goals within the established budgetary guidelines are what this individual must strive for.
Essential Responsibilities
Demonstrate a passion for working with seniors
Demonstrate effective communication skills
Maintain attention to detail in care and services
Maintain a positive, open-door atmosphere with residents, family, friends, and team members
Manage staff meetings, trainings and new hire orientations
Speak, write, read, and comprehend English proficiently
Implement and improve all service processes
Demonstrate good judgment, problem-solving, and decision-making skills
Manage conflicts and resolve complex problems
Drive continuous improvement, customer satisfaction and performance metrics
Compliance
Maintain quality work conditions
Ensure all aspects of regulatory compliance are met for the facility, including workers’ compensation, and OSHA
Demonstrate a working knowledge of DHS 83 and DHS 89 regulations
Demonstrate a working knowledge of risk management and quality care indicators and effective management of these areas
Follow all HIPAA regulations
Maintain files on any inspections, certifications, license renewals, and surveys
Sales and Marketing
Create and promote an effective sales culture in the community
Oversee all aspects of the on-site marketing program, including phone inquiries, tours, and follow‑up calls
Follow up to ensure consistent marketing in the community; manage community outreach programs and assist in strategic marketing with referral sources to execute operational and clinical approach
Act as a resource on issues concerning aging and seniors to a variety of audiences
Manage admission, discharge, and transfer processes
Meet with resident or responsible party to ensure that proper expectations have been communicated and resident needs can be met
Financial Management
Approve new move‑ins for financial criteria
Maintain fiscal and budget responsibilities in all daily operations
Ensure budgetary compliance and profitability
Complete the monthly variance reports
Generate monthly billing and timely account receivables
Maintain timely census data and reports
Train department managers in understanding their budgetary responsibilities
Participate in the annual budget process
Manage Rhythm of the Business
Communicate the corporate strategy to key constituents in the community
Participate in corporate office meetings and trainings
Engage families to ensure that expectations are being met or exceeded
Maintain strong communication and organization with residents, families, and teams regarding food, life enrichment, MC, and quality surveys
Conduct individual meetings (30 days and ISP reviews) and monitor and document concerns
Organize and lead a weekly leadership staff meeting
Ensure the occurrence of a daily care focus meeting each shift on a daily basis per policy
Organize and participate in the manager on duty program
Oversee and participate in on‑call program
Submit/generate all required reports on a timely basis
Demonstrate proficiency in MS Outlook, Word, Excel, and PowerPoint
Represent company standards of professionalism and appearance at all times
Employee Management
Adhere to company HR policies, procedures, and all applicable regulations
Manage hiring, training and development, assessment and supervision of all employees
Ensure a schedule is maintained for appropriate staffing in all departments on all shifts
Educate staff through trainings
Complete staff performance evaluations
Benefits include
Medical/Dental/Vision, AFLAC options & 401k/Employer Match
Flexible Vacation Time - Generous PTO Bank & Sick Time
Employee discounts and Bonus programs
Qualifications
Work well independently and in a team environment
Working knowledge of dementia and senior care a plus
4‑year college degree preferred
Meet the minimum requirements of DHS 89 and DHS 83 for Executive Directors
We are an equal opportunity employer and do not discriminate against otherwise qualified applicants based on race, color, creed, religion, national origin, sex, pregnancy, marital status, status with regard to public assistance, disability, sexual orientation, age, arrest or conviction record or handicap, genetic or military status. We are committed to promoting a workplace of diversity and inclusion.
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Our compassionate environment and loving support has always been an important part of our family values. With over 25 years experience, the Castle family has been dedicated to providing quality care and loving support to seniors to improve their quality of life.
Position Overview Responsible for leading and directing the overall operations of the facility in accordance with residents' needs, government regulations, and Castle Senior Living's policies and procedures. Maintaining excellent service quality, high occupancy, and meeting the financial goals within the established budgetary guidelines are what this individual must strive for.
Essential Responsibilities
Demonstrate a passion for working with seniors
Demonstrate effective communication skills
Maintain attention to detail in care and services
Maintain a positive, open-door atmosphere with residents, family, friends, and team members
Manage staff meetings, trainings and new hire orientations
Speak, write, read, and comprehend English proficiently
Implement and improve all service processes
Demonstrate good judgment, problem-solving, and decision-making skills
Manage conflicts and resolve complex problems
Drive continuous improvement, customer satisfaction and performance metrics
Compliance
Maintain quality work conditions
Ensure all aspects of regulatory compliance are met for the facility, including workers’ compensation, and OSHA
Demonstrate a working knowledge of DHS 83 and DHS 89 regulations
Demonstrate a working knowledge of risk management and quality care indicators and effective management of these areas
Follow all HIPAA regulations
Maintain files on any inspections, certifications, license renewals, and surveys
Sales and Marketing
Create and promote an effective sales culture in the community
Oversee all aspects of the on-site marketing program, including phone inquiries, tours, and follow‑up calls
Follow up to ensure consistent marketing in the community; manage community outreach programs and assist in strategic marketing with referral sources to execute operational and clinical approach
Act as a resource on issues concerning aging and seniors to a variety of audiences
Manage admission, discharge, and transfer processes
Meet with resident or responsible party to ensure that proper expectations have been communicated and resident needs can be met
Financial Management
Approve new move‑ins for financial criteria
Maintain fiscal and budget responsibilities in all daily operations
Ensure budgetary compliance and profitability
Complete the monthly variance reports
Generate monthly billing and timely account receivables
Maintain timely census data and reports
Train department managers in understanding their budgetary responsibilities
Participate in the annual budget process
Manage Rhythm of the Business
Communicate the corporate strategy to key constituents in the community
Participate in corporate office meetings and trainings
Engage families to ensure that expectations are being met or exceeded
Maintain strong communication and organization with residents, families, and teams regarding food, life enrichment, MC, and quality surveys
Conduct individual meetings (30 days and ISP reviews) and monitor and document concerns
Organize and lead a weekly leadership staff meeting
Ensure the occurrence of a daily care focus meeting each shift on a daily basis per policy
Organize and participate in the manager on duty program
Oversee and participate in on‑call program
Submit/generate all required reports on a timely basis
Demonstrate proficiency in MS Outlook, Word, Excel, and PowerPoint
Represent company standards of professionalism and appearance at all times
Employee Management
Adhere to company HR policies, procedures, and all applicable regulations
Manage hiring, training and development, assessment and supervision of all employees
Ensure a schedule is maintained for appropriate staffing in all departments on all shifts
Educate staff through trainings
Complete staff performance evaluations
Benefits include
Medical/Dental/Vision, AFLAC options & 401k/Employer Match
Flexible Vacation Time - Generous PTO Bank & Sick Time
Employee discounts and Bonus programs
Qualifications
Work well independently and in a team environment
Working knowledge of dementia and senior care a plus
4‑year college degree preferred
Meet the minimum requirements of DHS 89 and DHS 83 for Executive Directors
We are an equal opportunity employer and do not discriminate against otherwise qualified applicants based on race, color, creed, religion, national origin, sex, pregnancy, marital status, status with regard to public assistance, disability, sexual orientation, age, arrest or conviction record or handicap, genetic or military status. We are committed to promoting a workplace of diversity and inclusion.
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