Wolters Kluwer
Senior CX/UX Designer (AI-First Innovation for Tax & Accounting) - Hybrid (CT/ET
Wolters Kluwer, Minneapolis, Minnesota, United States, 55400
Senior CX/UX Designer (AI-First Innovation for Tax & Accounting) - Hybrid (CT/ET)
Design AI-powered experiences that transform tax and accounting workflows. About the Role
As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io. You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you’ll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy. Why This Role Matters
Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this—but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric. What Success Looks Like
AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Hybrid : Eight days a month we come together in the closest CT/ET office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. Division/BU About Us : Wolters Kluwer Digital eXperience Group (DXG) and Wolters Kluwer Tax & Accounting Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications
(5 years minimum in role plus 2 years AI driven experience) Proven experience designing AI-powered user experiences for enterprise applications. Familiarity with agentic workflows, automation principles, and ML concepts. Expertise in enterprise UX for regulated domains (tax/accounting experience preferred). Strong understanding of data privacy, compliance, and ethical AI. Advanced prototyping and design system integration skills. Experience facilitating design thinking workshops and JTBD mapping. Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make). Excellent collaboration and communication skills. Key Performance Indicators
Adoption of AI-driven features by tax/accounting professionals. Measurable improvements in user efficiency and trust. Compliance with financial regulations and WCAG 2.2 AA standards. High-quality prototypes delivered on time and aligned with product goals. Responsibilities
User-Facing AI Integration:
Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces. Domain-Centric Design:
Create solutions tailored for compliance-heavy environments in North America. Execution Excellence:
Deliver high-fidelity prototypes and design system components using advanced tools. Compliance & Trust:
Ensure adherence to financial data privacy, security, and WCAG accessibility standards. Cross-Functional Collaboration:
Work with engineers, data scientists, product managers, and compliance teams to bring designs to life. Continuous Improvement:
Contribute to refining design practices and workflows through hands-on implementation. Additional Information
Wolters Kluwer offers benefits and programs to help meet your needs and balance your work and personal life, including medical, dental, & vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave. Company Overview
Wolters Kluwer is a global leader in professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and ESG sectors. We help customers make important decisions through solutions that combine domain knowledge with technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion, serving customers in over 180 countries with ~20,000 employees. Headquartered in Alphen aan den Rijn, the Netherlands. Disclaimer: The statements describe the general nature of work and are not exhaustive. The job description may be revised at any time. Interview Practices
To maintain a fair process, candidates should participate in interviews without AI tools or external prompts. In-person interviews are preferred; use of AI-generated responses or third-party support during interviews may disqualify applicants. Applicants may be required to appear onsite for recruitment. Compensation
Salary range: 85,600.00 - 149,400.00 USD. This role is eligible for a bonus. Compensation details depend on location, skills, and experience. Your recruiter can share more information during the hiring process. Additional information: Wolters Kluwer offers a wide range of benefits and programs to support work-life balance. Full details available upon request.
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Design AI-powered experiences that transform tax and accounting workflows. About the Role
As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows. You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability. This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io. You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. While you’ll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy. Why This Role Matters
Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this—but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric. What Success Looks Like
AI-powered features for tax/accounting users improve workflow efficiency and usability. Solutions meet regulatory compliance, data privacy, and accessibility standards. Prototypes and design systems accelerate delivery without compromising quality. Hybrid : Eight days a month we come together in the closest CT/ET office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. Division/BU About Us : Wolters Kluwer Digital eXperience Group (DXG) and Wolters Kluwer Tax & Accounting Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications
(5 years minimum in role plus 2 years AI driven experience) Proven experience designing AI-powered user experiences for enterprise applications. Familiarity with agentic workflows, automation principles, and ML concepts. Expertise in enterprise UX for regulated domains (tax/accounting experience preferred). Strong understanding of data privacy, compliance, and ethical AI. Advanced prototyping and design system integration skills. Experience facilitating design thinking workshops and JTBD mapping. Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make). Excellent collaboration and communication skills. Key Performance Indicators
Adoption of AI-driven features by tax/accounting professionals. Measurable improvements in user efficiency and trust. Compliance with financial regulations and WCAG 2.2 AA standards. High-quality prototypes delivered on time and aligned with product goals. Responsibilities
User-Facing AI Integration:
Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces. Domain-Centric Design:
Create solutions tailored for compliance-heavy environments in North America. Execution Excellence:
Deliver high-fidelity prototypes and design system components using advanced tools. Compliance & Trust:
Ensure adherence to financial data privacy, security, and WCAG accessibility standards. Cross-Functional Collaboration:
Work with engineers, data scientists, product managers, and compliance teams to bring designs to life. Continuous Improvement:
Contribute to refining design practices and workflows through hands-on implementation. Additional Information
Wolters Kluwer offers benefits and programs to help meet your needs and balance your work and personal life, including medical, dental, & vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance, vacation and sick time, and paid parental leave. Company Overview
Wolters Kluwer is a global leader in professional information, software solutions, and services for healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and ESG sectors. We help customers make important decisions through solutions that combine domain knowledge with technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion, serving customers in over 180 countries with ~20,000 employees. Headquartered in Alphen aan den Rijn, the Netherlands. Disclaimer: The statements describe the general nature of work and are not exhaustive. The job description may be revised at any time. Interview Practices
To maintain a fair process, candidates should participate in interviews without AI tools or external prompts. In-person interviews are preferred; use of AI-generated responses or third-party support during interviews may disqualify applicants. Applicants may be required to appear onsite for recruitment. Compensation
Salary range: 85,600.00 - 149,400.00 USD. This role is eligible for a bonus. Compensation details depend on location, skills, and experience. Your recruiter can share more information during the hiring process. Additional information: Wolters Kluwer offers a wide range of benefits and programs to support work-life balance. Full details available upon request.
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