Wolters Kluwer
Senior CX/UX Designer (AI-First Innovation for Tax & Accounting) - Hybrid (CT/ET
Wolters Kluwer, Chicago, Illinois, United States, 60290
Overview
Senior CX/UX Designer (AI-First Innovation for Tax & Accounting) - Hybrid (CT/ET) Design AI-powered experiences that transform tax and accounting workflows. As a Senior CX/UX Designer, you will create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows, simplifying complex, compliance-heavy tasks while ensuring trust, transparency, and usability. You will move quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io. You will collaborate with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. The focus is on execution and delivery rather than defining enterprise-wide strategy.
What Success Looks Like
AI-powered features for tax/accounting users improve workflow efficiency and usability.
Solutions meet regulatory compliance, data privacy, and accessibility standards.
Prototypes and design systems accelerate delivery without compromising quality.
Responsibilities
User-Facing AI Integration:
Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces.
Domain-Centric Design:
Create solutions tailored for compliance-heavy environments in North America.
Execution Excellence:
Deliver high-fidelity prototypes and design system components using advanced tools.
Compliance & Trust:
Ensure adherence to financial data privacy, security, and WCAG accessibility standards.
Cross-Functional Collaboration:
Work with engineers, data scientists, product managers, and compliance teams to bring designs to life.
Continuous Improvement:
Contribute to refining design practices and workflows through hands-on implementation.
Qualifications
Proven experience designing AI-powered user experiences for enterprise applications.
Familiarity with agentic workflows, automation principles, and ML concepts.
Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
Strong understanding of data privacy, compliance, and ethical AI.
Advanced prototyping and design system integration skills.
Experience facilitating design thinking workshops and JTBD mapping.
Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make).
Excellent collaboration and communication skills.
Key Performance Indicators
Adoption of AI-driven features by tax/accounting professionals.
Measurable improvements in user efficiency and trust.
Compliance with financial regulations and WCAG 2.2 AA standards.
High-quality prototypes delivered on time and aligned with product goals.
Hybrid Work and Reporting Hybrid: Eight days a month we come together in the closest CT/ET office within 50 miles to connect with colleagues. You will report to the Manager, CX/UX Design, and work under the Director, CX/UX Design. This role is part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. (No URL included in final)
Division/BU About Us Wolters Kluwer Digital eXperience Group (DXG) & Wolters Kluwer Tax & Accounting
Must be legally authorized to work in the United States Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Required Job Qualifications (5 yrs minimum in role plus 2 yrs AI-driven experience)
Proven experience designing AI-powered user experiences for enterprise applications.
Familiarity with agentic workflows, automation principles, and ML concepts.
Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
Strong understanding of data privacy, compliance, and ethical AI.
Advanced prototyping and design system integration skills.
Experience facilitating design thinking workshops and JTBD mapping.
Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make).
Excellent collaboration and communication skills.
Compensation $85,600.00 - $149,400.00 USD. This role is eligible for Bonus.
Note:
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by skills, experience, and location. More details will be provided by the recruiter.
Additional Information Wolters Kluwer offers a range of benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave. Full details of our benefits are available upon request.
Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services across healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and ESG sectors. We help customers make important decisions with solutions that combine deep domain knowledge with technology and services.
We are headquartered in Alphen aan den Rijn, the Netherlands.
Disclaimer and EEO The statements are intended to describe the general nature and level of work. The job description may be revised. We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Our Interview Practices To maintain a fair hiring process, candidates should participate in interviews without AI tools or external prompts. We value authenticity and may require in-person interviews. Use of AI-generated responses or third-party support during interviews may be disqualification.
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Senior CX/UX Designer (AI-First Innovation for Tax & Accounting) - Hybrid (CT/ET) Design AI-powered experiences that transform tax and accounting workflows. As a Senior CX/UX Designer, you will create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows, simplifying complex, compliance-heavy tasks while ensuring trust, transparency, and usability. You will move quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io. You will collaborate with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences. The focus is on execution and delivery rather than defining enterprise-wide strategy.
What Success Looks Like
AI-powered features for tax/accounting users improve workflow efficiency and usability.
Solutions meet regulatory compliance, data privacy, and accessibility standards.
Prototypes and design systems accelerate delivery without compromising quality.
Responsibilities
User-Facing AI Integration:
Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces.
Domain-Centric Design:
Create solutions tailored for compliance-heavy environments in North America.
Execution Excellence:
Deliver high-fidelity prototypes and design system components using advanced tools.
Compliance & Trust:
Ensure adherence to financial data privacy, security, and WCAG accessibility standards.
Cross-Functional Collaboration:
Work with engineers, data scientists, product managers, and compliance teams to bring designs to life.
Continuous Improvement:
Contribute to refining design practices and workflows through hands-on implementation.
Qualifications
Proven experience designing AI-powered user experiences for enterprise applications.
Familiarity with agentic workflows, automation principles, and ML concepts.
Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
Strong understanding of data privacy, compliance, and ethical AI.
Advanced prototyping and design system integration skills.
Experience facilitating design thinking workshops and JTBD mapping.
Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make).
Excellent collaboration and communication skills.
Key Performance Indicators
Adoption of AI-driven features by tax/accounting professionals.
Measurable improvements in user efficiency and trust.
Compliance with financial regulations and WCAG 2.2 AA standards.
High-quality prototypes delivered on time and aligned with product goals.
Hybrid Work and Reporting Hybrid: Eight days a month we come together in the closest CT/ET office within 50 miles to connect with colleagues. You will report to the Manager, CX/UX Design, and work under the Director, CX/UX Design. This role is part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. Please view the site office location directory for potential office preferences nationwide. (No URL included in final)
Division/BU About Us Wolters Kluwer Digital eXperience Group (DXG) & Wolters Kluwer Tax & Accounting
Must be legally authorized to work in the United States Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
Required Job Qualifications (5 yrs minimum in role plus 2 yrs AI-driven experience)
Proven experience designing AI-powered user experiences for enterprise applications.
Familiarity with agentic workflows, automation principles, and ML concepts.
Expertise in enterprise UX for regulated domains (tax/accounting experience preferred).
Strong understanding of data privacy, compliance, and ethical AI.
Advanced prototyping and design system integration skills.
Experience facilitating design thinking workshops and JTBD mapping.
Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make).
Excellent collaboration and communication skills.
Compensation $85,600.00 - $149,400.00 USD. This role is eligible for Bonus.
Note:
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by skills, experience, and location. More details will be provided by the recruiter.
Additional Information Wolters Kluwer offers a range of benefits: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, Paid Parental Leave. Full details of our benefits are available upon request.
Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services across healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and ESG sectors. We help customers make important decisions with solutions that combine deep domain knowledge with technology and services.
We are headquartered in Alphen aan den Rijn, the Netherlands.
Disclaimer and EEO The statements are intended to describe the general nature and level of work. The job description may be revised. We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Our Interview Practices To maintain a fair hiring process, candidates should participate in interviews without AI tools or external prompts. We value authenticity and may require in-person interviews. Use of AI-generated responses or third-party support during interviews may be disqualification.
#J-18808-Ljbffr