CSR - Customer Service Representative
Advanced Medical Solutions, Inc., Brighton, Michigan, United States, 48116
Full Time Brighton, MI Posted on 7/24/2025
Full job description
Job Description: Growing company is seeking a dedicated, experienced Inside Sales Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre‑sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies. Durable Medical Equipment experience is a plus. Job Responsibilities
Engage with customers and guide customers to the DME products that best meet their needs Initial point of contact for pre‑sales customer inquiries Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Coordinates all patient information, processes paperwork Complies with all applicable company policies and procedures to meet JCAHO and company standards Processes paperwork-confirms tickets, inputs new patient set‑ups, and assembles charts Verifies Medicare, Medicaid, and private insurance coverage information Provides service for all retail/walk‑in equipment requests Job Requirements
Employment is contingent upon a drug screening test and background investigation Experience with durable medical equipment Knowledge of Medical terminology Knowledge of medical billing practices Knowledge of billing reimbursement Knowledge of insurance policies and requirements Being able to multitask in a fast‑paced environment Job Type: Full-time Pay: $16.00 - $18.00 per hour Shift
Day shift Evening shift Morning shift Ability to Commute
Brighton, MI 48116 (Preferred) Ability to Relocate
Brighton, MI 48116: Relocate before starting work (Preferred)
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Job Description: Growing company is seeking a dedicated, experienced Inside Sales Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre‑sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies. Durable Medical Equipment experience is a plus. Job Responsibilities
Engage with customers and guide customers to the DME products that best meet their needs Initial point of contact for pre‑sales customer inquiries Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Coordinates all patient information, processes paperwork Complies with all applicable company policies and procedures to meet JCAHO and company standards Processes paperwork-confirms tickets, inputs new patient set‑ups, and assembles charts Verifies Medicare, Medicaid, and private insurance coverage information Provides service for all retail/walk‑in equipment requests Job Requirements
Employment is contingent upon a drug screening test and background investigation Experience with durable medical equipment Knowledge of Medical terminology Knowledge of medical billing practices Knowledge of billing reimbursement Knowledge of insurance policies and requirements Being able to multitask in a fast‑paced environment Job Type: Full-time Pay: $16.00 - $18.00 per hour Shift
Day shift Evening shift Morning shift Ability to Commute
Brighton, MI 48116 (Preferred) Ability to Relocate
Brighton, MI 48116: Relocate before starting work (Preferred)
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