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Customer Service Representative

Canadys, Richmond Hill, Georgia, United States, 31424

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Location Location:

Richmond Hill, GA Schedule:

Monday-Friday+ rotating Saturdays. Pay:

$17.00 hourly plus bonuses.

About Us Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

Competitive hourly pay + weekly pay

Incentive opportunities

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Opportunities for advancement in a company that promotes from within

What You’ll Do

Handle high-volume inbound calls with professionalism and accuracy

Convert inbound inquiries into scheduled, revenue-generating service appointments

Make outbound calls to schedule, confirm, and follow up on appointments

Resolve customer concerns while maintaining composure and professionalism

Enter and manage data accurately within our CRM system

Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors

Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities

Participate in training sessions and remain informed on service updates, offerings, and procedures

What we are looking for:

Excellent verbal and written communication skills

Positive, professional, and friendly demeanor

Strong problem-solving and multitasking abilities

Self-motivated, organized, and team-oriented

High school diploma or equivalent (Associate’s or higher a plus)

Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations.

Disclaimer The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

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