Agent Support Representative
Heppner Group, Eagan, MN, United States
Agent Support Representative
Join
Heppner Group
as an
Agent Support Representative , supporting clients and licensed agents in the area of Medicare and insurance solutions. This is a full‑time, client‑focused role ideal for individuals who are passionate about delivering exceptional customer service, staying organized, and building lasting client relationships.
As a key member of our support team, you’ll work with warm, inbound client contacts, assisting with questions, documentation, and ongoing service needs. This role does not involve direct sales or commission‑based quotas, making it ideal for candidates who enjoy helping people and ensuring a smooth client experience.
What You’ll Do
Serve as a support resource for clients with general questions about Medicare coverage, benefits, and next steps
Assist licensed agents with client follow‑ups, documentation, and service‑related requests
Support enrollments during AEP, OEP, and applicable Special Enrollment Periods (non‑sales support)
Maintain accurate client records and ensure required information is properly documented
Build and maintain long‑term client relationships through proactive communication and dependable service
Participate in ongoing training and professional development to stay current on processes and compliance
What We’re Looking For
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Ability to manage multiple tasks in a fast‑paced, seasonal environment
Customer service or administrative support experience preferred
High school diploma or equivalent required
Competitive hourly or salaried pay
Paid training and ongoing professional development
Supportive, team‑oriented work environment
Growth opportunities within Heppner Group for high performers
Why Heppner Group? At Heppner Group, our support team plays a critical role in delivering a positive client experience. Agent Support Representatives help ensure our clients feel informed, supported, and confident throughout their Medicare journey—while working in a collaborative environment that values accuracy, empathy, and professionalism.
If you enjoy helping others, thrive in an organized support role, and want to grow within the Medicare and insurance space, we’d love to hear from you.
Seniority Level
Entry level
Employment Type
Full‑time
Referrals increase your chances of interviewing at Heppner Group by 2x
Get notified about new Support Representative jobs in
Eagan, MN .
#J-18808-Ljbffr
Heppner Group
as an
Agent Support Representative , supporting clients and licensed agents in the area of Medicare and insurance solutions. This is a full‑time, client‑focused role ideal for individuals who are passionate about delivering exceptional customer service, staying organized, and building lasting client relationships.
As a key member of our support team, you’ll work with warm, inbound client contacts, assisting with questions, documentation, and ongoing service needs. This role does not involve direct sales or commission‑based quotas, making it ideal for candidates who enjoy helping people and ensuring a smooth client experience.
What You’ll Do
Serve as a support resource for clients with general questions about Medicare coverage, benefits, and next steps
Assist licensed agents with client follow‑ups, documentation, and service‑related requests
Support enrollments during AEP, OEP, and applicable Special Enrollment Periods (non‑sales support)
Maintain accurate client records and ensure required information is properly documented
Build and maintain long‑term client relationships through proactive communication and dependable service
Participate in ongoing training and professional development to stay current on processes and compliance
What We’re Looking For
Strong verbal and written communication skills
Excellent attention to detail and organizational skills
Ability to manage multiple tasks in a fast‑paced, seasonal environment
Customer service or administrative support experience preferred
High school diploma or equivalent required
Competitive hourly or salaried pay
Paid training and ongoing professional development
Supportive, team‑oriented work environment
Growth opportunities within Heppner Group for high performers
Why Heppner Group? At Heppner Group, our support team plays a critical role in delivering a positive client experience. Agent Support Representatives help ensure our clients feel informed, supported, and confident throughout their Medicare journey—while working in a collaborative environment that values accuracy, empathy, and professionalism.
If you enjoy helping others, thrive in an organized support role, and want to grow within the Medicare and insurance space, we’d love to hear from you.
Seniority Level
Entry level
Employment Type
Full‑time
Referrals increase your chances of interviewing at Heppner Group by 2x
Get notified about new Support Representative jobs in
Eagan, MN .
#J-18808-Ljbffr