ServiceNow Pre-Sales Architect

ServiceNow Pre‑Sales Architect – Job Description Department: ServiceNow Professional Services / Solutions Architecture Reports To: Head of ServiceNow Practice or VP, Professional Services ROLE OVERVIEW We are seeking a ServiceNow Pre‑Sales Architect to serve as the technical authority in the sales cycle, partnering closely with sales, delivery, and practice leadership to cement value with prospective customers and lead technical conversations with confidence and credibility.

This role sits at the intersection of strategy, architecture, and execution—translating customer business challenges into compelling ServiceNow solutions that are technically sound, scalable, and aligned to best practices.

KEY RESPONSIBILITIES

Lead technical discovery sessions with prospective customers

Translate customer requirements into ServiceNow solution architectures and roadmaps

Serve as the technical face of engagements

Articulate ServiceNow value propositions tied to business outcomes

Design end‑to‑end ServiceNow solutions across ITSM, ITOM, ITAM, CSM, SPM, HRSD, CMDB, Now Assist AI, and integrations

Define target‑state architectures and integration patterns

Ensure alignment with best practices

Identify technical risks

Support RFPs, RFIs, and SOWs

Partner with sales on pricing models

Support executive presentations and demos

Transition to Delivery:

Ensure smooth handoff to delivery teams

Participate in kickoffs

Act as an escalation point

REQUIRED QUALIFICATIONS

5+ years ServiceNow experience

Pre‑sales or consulting background

Strong architecture and communication skills

PREFERRED QUALIFICATIONS

Very strong communications skills both oral and written

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Staffing and Recruiting

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