USA Jobs
Customer Service & Order Processing Specialist (Onsite)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (Possible flexibility to shift to 7:00 AM - 4:00 PM) Location: Onsite / In-Office (No remote or hybrid option) Position Overview We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes. Key Duties & Responsibilities Enter and process customer purchase orders with a high level of accuracy Perform invoicing, scanning, and document management Use EDI systems to receive customer orders and transmit ASNs and invoices Review incoming orders for accuracy, including part numbers, pricing, and product availability Coordinate order fulfillment with Shipping and Distribution teams Prepare and communicate customer-specific shipping, labeling, and documentation requirements Schedule shipments through customer and freight carrier portals Access customer and carrier websites to ensure compliance with shipping requirements Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints Maintain accurate records and ensure timely follow-up on all order-related activity Requirements Skills & Experience Requirements Minimum 5 years of customer service experience, preferably supporting retail customers (large and small) Experience accessing and working within customer vendor portals EDI knowledge required Experience coordinating with Shipping/Distribution departments Familiarity working with freight carriers such as UPS and FedEx; international shipping experience is a plus Proficiency in Microsoft Word and Excel Strong phone presence and professional communication skills Excellent attention to detail, organization, and follow-through Additional Qualifications Ability to manage multiple tasks in a deadline-driven environment Strong problem-solving skills and customer-focused mindset Reliable attendance and ability to work fully onsite Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (Possible flexibility to shift to 7:00 AM - 4:00 PM) Location: Onsite / In-Office (No remote or hybrid option) Position Overview We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes. Key Duties & Responsibilities Enter and process customer purchase orders with a high level of accuracy Perform invoicing, scanning, and document management Use EDI systems to receive customer orders and transmit ASNs and invoices Review incoming orders for accuracy, including part numbers, pricing, and product availability Coordinate order fulfillment with Shipping and Distribution teams Prepare and communicate customer-specific shipping, labeling, and documentation requirements Schedule shipments through customer and freight carrier portals Access customer and carrier websites to ensure compliance with shipping requirements Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints Maintain accurate records and ensure timely follow-up on all order-related activity Requirements Skills & Experience Requirements Minimum 5 years of customer service experience, preferably supporting retail customers (large and small) Experience accessing and working within customer vendor portals EDI knowledge required Experience coordinating with Shipping/Distribution departments Familiarity working with freight carriers such as UPS and FedEx; international shipping experience is a plus Proficiency in Microsoft Word and Excel Strong phone presence and professional communication skills Excellent attention to detail, organization, and follow-through Additional Qualifications Ability to manage multiple tasks in a deadline-driven environment Strong problem-solving skills and customer-focused mindset Reliable attendance and ability to work fully onsite Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.