Corps Team
Customer Service Representative
Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity. This role will be remote but the candidate must live within 50 miles of the following locations for training purposes: West Sacramento, CA, Portland, OR, Boise, ID, Helena, MT, or Salt Lake City, UT. Position Overview
This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. The position is fully remote, with limited in-person training if needed. Key Responsibilities
Order Management Process product and service orders from sales teams and customers Maintain accurate customer and contract records Prepare price quotes and verify pricing, quantities, and terms Distribute order documentation to appropriate departments Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages Customer Billing & Accounts Receivable Resolve billing issues, AR disputes, credits, and payment terms Communicate clearly with customers regarding billing questions Sales & Customer Support Provide pricing, availability, formal quotes, and post-sale support Support and interact with sales teams and customers on a daily basis Provide backup coverage across teams with similar responsibilities Additional Duties Follow all company policies and procedures Participate in new initiatives as assigned Take on additional responsibilities as business needs require Required Skills & Experience
SAP experience preferred (SAP HANA 4 a plus) AS/400 experience preferred Heavy email-based customer support experience Strong customer-facing communication skills Experience resolving AR disputes, credits, and understanding payment terms Advanced Excel skills; frequent usage expected Stable work history with clear career progression Strong attention to detail and work ethic Ability to work independently with minimal supervision Experience collaborating with internal teams and external clients Qualifications
Bachelor's degree or 3+ years of relevant experience Experience with CRM tools, ERP systems, or pricing/quote configuration tools Proficiency in Microsoft Word, Excel, Outlook, and Access Strong organizational skills with the ability to manage multiple priorities Solid problem-solving skills and initiative Preferred Qualifications
Order entry experience Salesforce CRM experience Experience with Select Configure Price Quote (SCPQ) Experience supporting projects from quoting through invoicing and delivery Background in continuous improvement, Lean practices, or process optimization Prior leadership or people management experience strongly preferred Pay Rate- $20.04- $26.09/hour
Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity. This role will be remote but the candidate must live within 50 miles of the following locations for training purposes: West Sacramento, CA, Portland, OR, Boise, ID, Helena, MT, or Salt Lake City, UT. Position Overview
This role supports daily sales and customer operations with a strong focus on order management, billing resolution, and customer communication. The position is fully remote, with limited in-person training if needed. Key Responsibilities
Order Management Process product and service orders from sales teams and customers Maintain accurate customer and contract records Prepare price quotes and verify pricing, quantities, and terms Distribute order documentation to appropriate departments Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages Customer Billing & Accounts Receivable Resolve billing issues, AR disputes, credits, and payment terms Communicate clearly with customers regarding billing questions Sales & Customer Support Provide pricing, availability, formal quotes, and post-sale support Support and interact with sales teams and customers on a daily basis Provide backup coverage across teams with similar responsibilities Additional Duties Follow all company policies and procedures Participate in new initiatives as assigned Take on additional responsibilities as business needs require Required Skills & Experience
SAP experience preferred (SAP HANA 4 a plus) AS/400 experience preferred Heavy email-based customer support experience Strong customer-facing communication skills Experience resolving AR disputes, credits, and understanding payment terms Advanced Excel skills; frequent usage expected Stable work history with clear career progression Strong attention to detail and work ethic Ability to work independently with minimal supervision Experience collaborating with internal teams and external clients Qualifications
Bachelor's degree or 3+ years of relevant experience Experience with CRM tools, ERP systems, or pricing/quote configuration tools Proficiency in Microsoft Word, Excel, Outlook, and Access Strong organizational skills with the ability to manage multiple priorities Solid problem-solving skills and initiative Preferred Qualifications
Order entry experience Salesforce CRM experience Experience with Select Configure Price Quote (SCPQ) Experience supporting projects from quoting through invoicing and delivery Background in continuous improvement, Lean practices, or process optimization Prior leadership or people management experience strongly preferred Pay Rate- $20.04- $26.09/hour