Who we Are:
Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
Summary: Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.
This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m.
What you Will Do:
Answer incoming phone and email inquiries from customers.
Process account maintenance and financial transactions.
Assist potential customers with enrollment inquiries.
Understand and explain complex rules and regulations of each plan to customer(s).
Research and respond to financial inquiries for customers, managers, and client Success Team members.
Periodically have input into process improvements and/or new projects to improve overall quality and processing efficiency.
Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).
Requirements What you Will Need to Succeed:
A high school diploma or the equivalent is required
Minimum of 2 years’ customer service experience
Excellent oral and written communication skills
Attention to detail
Analytical skills
Customer service orientation
Proficiency with excel and word
A professional attitude is required
What we Offer
A dynamic and supportive work environment in a mission driven organization
Competitive salary and benefits package, including health, dental, vision insurance
Paid time off
HSA and FSA options
401(k) plan with matching contributions
Paid parental leave
ABLE matching contributions for the disability community
Employer paid short term and long-term disability insurance and group term life insurance
Financial and legal assistance through our EAP (Employee Assistance Program)
Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
The chance to make a significant impact on the delivery of government services and the lives of citizens
EEO Statement We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law
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Summary: Positioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.
This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m.
What you Will Do:
Answer incoming phone and email inquiries from customers.
Process account maintenance and financial transactions.
Assist potential customers with enrollment inquiries.
Understand and explain complex rules and regulations of each plan to customer(s).
Research and respond to financial inquiries for customers, managers, and client Success Team members.
Periodically have input into process improvements and/or new projects to improve overall quality and processing efficiency.
Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).
Requirements What you Will Need to Succeed:
A high school diploma or the equivalent is required
Minimum of 2 years’ customer service experience
Excellent oral and written communication skills
Attention to detail
Analytical skills
Customer service orientation
Proficiency with excel and word
A professional attitude is required
What we Offer
A dynamic and supportive work environment in a mission driven organization
Competitive salary and benefits package, including health, dental, vision insurance
Paid time off
HSA and FSA options
401(k) plan with matching contributions
Paid parental leave
ABLE matching contributions for the disability community
Employer paid short term and long-term disability insurance and group term life insurance
Financial and legal assistance through our EAP (Employee Assistance Program)
Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
The chance to make a significant impact on the delivery of government services and the lives of citizens
EEO Statement We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law
#J-18808-Ljbffr