Company Overview
Catalis is North America’s leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.
Position Details Job Type: Full-time
Location: Jacksonville, FL (in-office)
Schedule: Monday through Friday, 11:00 a.m. to 8:00 p.m.
Job Summary Position: Customer Service Representative – call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.
What You Will Do
Answer incoming phone and email inquiries from customers.
Process account maintenance and financial transactions.
Assist potential customers with enrollment inquiries.
Understand and explain complex rules and regulations of each plan to customers.
Research and respond to financial inquiries for customers, managers, and client Success Team members.
Contribute to process improvements and new projects to improve overall quality and processing efficiency.
Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).
Requirements
High school diploma or equivalent.
Minimum of 2 years’ customer service experience.
Excellent oral and written communication skills.
Attention to detail.
Analytical skills.
Customer service orientation.
Proficiency with Excel and Word.
Professional attitude.
What We Offer
Dynamic and supportive work environment in a mission‑driven organization.
Competitive salary and benefits package, including health, dental, vision insurance.
Paid time off.
HSA and FSA options.
401(k) plan with matching contributions.
Paid parental leave.
ABLE matching contributions for the disability community.
Employer‑paid short‑term and long‑term disability insurance and group term life insurance.
Financial and legal assistance through our EAP (Employee Assistance Program).
Opportunities for personal development and career advancement with free access to unlimited courses via Udemy.
The chance to make a significant impact on the delivery of government services and the lives of citizens.
EEO Statement We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non‑qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
Seniority level Entry level
Employment type Full‑time
Job function Other
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Position Details Job Type: Full-time
Location: Jacksonville, FL (in-office)
Schedule: Monday through Friday, 11:00 a.m. to 8:00 p.m.
Job Summary Position: Customer Service Representative – call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed.
What You Will Do
Answer incoming phone and email inquiries from customers.
Process account maintenance and financial transactions.
Assist potential customers with enrollment inquiries.
Understand and explain complex rules and regulations of each plan to customers.
Research and respond to financial inquiries for customers, managers, and client Success Team members.
Contribute to process improvements and new projects to improve overall quality and processing efficiency.
Provide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA).
Requirements
High school diploma or equivalent.
Minimum of 2 years’ customer service experience.
Excellent oral and written communication skills.
Attention to detail.
Analytical skills.
Customer service orientation.
Proficiency with Excel and Word.
Professional attitude.
What We Offer
Dynamic and supportive work environment in a mission‑driven organization.
Competitive salary and benefits package, including health, dental, vision insurance.
Paid time off.
HSA and FSA options.
401(k) plan with matching contributions.
Paid parental leave.
ABLE matching contributions for the disability community.
Employer‑paid short‑term and long‑term disability insurance and group term life insurance.
Financial and legal assistance through our EAP (Employee Assistance Program).
Opportunities for personal development and career advancement with free access to unlimited courses via Udemy.
The chance to make a significant impact on the delivery of government services and the lives of citizens.
EEO Statement We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non‑qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
Seniority level Entry level
Employment type Full‑time
Job function Other
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