Director of Operations
Versique Consulting & Search, Saint Paul, Minnesota, United States, 55199
As the Director of Dealer Operations for Part & Service, you will play a key leadership role in driving operational excellence across established, multi-location markets. With a strong focus on customer satisfaction, efficiency, and financial performance, you will oversee day-to-day branch operations while executing market-level strategies that support sustained growth and profitability. This role partners closely with cross-functional leaders to ensure consistent execution, continuous improvement, and alignment with the company’s values of integrity, innovation, and dependability.
Worksite Location:
St. Paul, MN
Salary Range:
Total Compensation could exceed $200k
Benefits
Medical, Dental and Vision Insurance
401(k) retirement savings program with Company Match
Short-term & Long-term Disability
Life Insurance
Paid Time-Off
Roles & Responsibilities
Lead, develop, and coach Operations Managers and frontline leaders across established, multi-location markets, with accountability for operational performance, financial results, and team development.
Drive operational efficiency and revenue growth by setting and optimizing KPIs across service, parts, and rental functions, including responsibility for budgets, forecasts, and P&L performance.
Oversee branch operations to ensure consistency, productivity, and quality customer service across regions.
Develop and execute market-level operational and business strategies, translating strategic objectives into clear priorities, action plans, and measurable outcomes.
Partner cross-functionally with sales, service, and support teams to deliver differentiated, client-focused solutions, resolve complex operational or customer issues, and drive continuous improvement.
Leadership Competencies
Technical Acumen:
Strong understanding of service workflows, fleet and equipment logistics, and dealership systems (e.g., CRM, DMS, service software).
Ability to use data and operational analytics to improve service performance, turnaround time, and utilization.
People Leadership:
Build trust across all levels of the organization, providing clear direction and timely feedback.
Coach and develop managers to lead high-performing teams in fast-paced environments.
Strategic Thinking:
Anticipate industry trends and operational challenges; develop forward-looking solutions that improve efficiency and profitability.
Align local branch operations with broader organizational priorities and customer expectations.
Operational Excellence:
Lead with a hands-on approach when necessary, ensuring policies and procedures are practical, scalable, and customer focused.
Maintain a strong focus on safety, regulatory compliance, and continuous improvement.
Required Skills & Experience
Bachelor’s degree in business, operations, finance, or a related field preferred.
8-10 years of experience in operations or commercial leadership roles, including at least 5 years of success leading and developing front-line managers responsible for day-to-day operations, with accountability for performance across multiple locations or a regional footprint.
Experience managing established or mature markets, with a demonstrated ability to improve operational performance, drive revenue growth, and manage budgets, forecasts, and P&L results.
Ability to develop and execute market and business strategies and translate them into clear priorities and results.
Strong understanding of products and services, with the ability to develop differentiated, client-focused solutions.
Sound problem-solving, analytical, and decision-making skills, including competitive awareness and market positioning.
Effective communicator with strong interpersonal, organizational, and stakeholder-management skills.
Proficiency with Microsoft Office and able to quickly adapt to new systems and technologies.
Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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Worksite Location:
St. Paul, MN
Salary Range:
Total Compensation could exceed $200k
Benefits
Medical, Dental and Vision Insurance
401(k) retirement savings program with Company Match
Short-term & Long-term Disability
Life Insurance
Paid Time-Off
Roles & Responsibilities
Lead, develop, and coach Operations Managers and frontline leaders across established, multi-location markets, with accountability for operational performance, financial results, and team development.
Drive operational efficiency and revenue growth by setting and optimizing KPIs across service, parts, and rental functions, including responsibility for budgets, forecasts, and P&L performance.
Oversee branch operations to ensure consistency, productivity, and quality customer service across regions.
Develop and execute market-level operational and business strategies, translating strategic objectives into clear priorities, action plans, and measurable outcomes.
Partner cross-functionally with sales, service, and support teams to deliver differentiated, client-focused solutions, resolve complex operational or customer issues, and drive continuous improvement.
Leadership Competencies
Technical Acumen:
Strong understanding of service workflows, fleet and equipment logistics, and dealership systems (e.g., CRM, DMS, service software).
Ability to use data and operational analytics to improve service performance, turnaround time, and utilization.
People Leadership:
Build trust across all levels of the organization, providing clear direction and timely feedback.
Coach and develop managers to lead high-performing teams in fast-paced environments.
Strategic Thinking:
Anticipate industry trends and operational challenges; develop forward-looking solutions that improve efficiency and profitability.
Align local branch operations with broader organizational priorities and customer expectations.
Operational Excellence:
Lead with a hands-on approach when necessary, ensuring policies and procedures are practical, scalable, and customer focused.
Maintain a strong focus on safety, regulatory compliance, and continuous improvement.
Required Skills & Experience
Bachelor’s degree in business, operations, finance, or a related field preferred.
8-10 years of experience in operations or commercial leadership roles, including at least 5 years of success leading and developing front-line managers responsible for day-to-day operations, with accountability for performance across multiple locations or a regional footprint.
Experience managing established or mature markets, with a demonstrated ability to improve operational performance, drive revenue growth, and manage budgets, forecasts, and P&L results.
Ability to develop and execute market and business strategies and translate them into clear priorities and results.
Strong understanding of products and services, with the ability to develop differentiated, client-focused solutions.
Sound problem-solving, analytical, and decision-making skills, including competitive awareness and market positioning.
Effective communicator with strong interpersonal, organizational, and stakeholder-management skills.
Proficiency with Microsoft Office and able to quickly adapt to new systems and technologies.
Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
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