Four Seasons Hotels Ltd
Director of Conference Services
Four Seasons Hotels Ltd, Westlake Village, California, United States, 91361
**About Four Seasons:**Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.**About the role**Four Seasons Hotel Westlake Village is seeking a **Director of Conference Services** to lead the planning and flawless execution of conferences, meetings, and events from contract turnover through completion. This role serves as the primary liaison between group clients and hotel operations, ensuring every event is delivered with exceptional service, brand integrity, and financial success. The Director will inspire and lead a high-performing Conference Services team while partnering closely with Rooms and Food & Beverage to create memorable, seamless experiences.**What you will do:*** Supervise and lead the Conference Services team, ensuring accuracy and effectiveness of all written event communications, including BEOs, resumes, proposals, and contracts.* Oversee the execution of group and banquet events, reviewing function spaces in advance and making timely decisions to address challenges while balancing guest needs, safety, staffing, and financial goals.* Review, audit, and assign all sales-to-conference booking turnovers, leading effective BEO and resume meetings to ensure clear communication and successful event delivery.* Manage personally assigned bookings by finalizing event requirements, maximizing revenue through upselling, and ensuring accurate billing and post-event review.* Serve as the primary liaison for clients and vendors, participating in pre-con meetings, tastings, site inspections, and maintaining strong relationships throughout the event lifecycle.* Collaborate with Catering, Food & Beverage, Banquets, and Commercial leadership on forecasting event revenues, operational policies, training, performance evaluations, and overall conference services effectiveness.**What you bring:*** 4-year College Degree or equivalent experience* Luxury hotel Conference Services, Event Planning, minimum of 5 years experience* Demonstrate strong communication skills with guests and colleagues, effectively multitask across competing priorities, and proactively anticipate guest needs to deliver exceptional service.* Computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Golden Sales & Catering, IDeaS, and Opera* Reading, writing and oral proficiency in the English language* Successful candidate must possess legal work authorization in the United States**What we offer:*** Salary Range: $118,000 - $128,000 + Four Seasons Sales Incentive Plan* Health Insurance - Medical, Dental & Vision* Company Match 401K Plan* Complimentary stays at Four Seasons Worldwide* Complimentary meals in our Wellness Café* Laundered Employee Uniform* Employee Assistance Program* Investment in your Wellbeing* Life Insurance* Complimentary on-site parking* Training programs, tuition reimbursement* Growth & Development opportunities**Schedule & Hours:*** Full time positionFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.**About the location:**A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.**About the role**Four Seasons Hotel Westlake Village is seeking a **Director of Conference Services** to lead the planning and flawless execution of conferences, meetings, and events from contract turnover through completion. This role serves as the primary liaison between group clients and hotel operations, ensuring every event is delivered with exceptional service, brand integrity, and financial success. The Director will inspire and lead a high-performing Conference Services team while partnering closely with Rooms and Food & Beverage to create memorable, seamless experiences.**What you will do:*** Supervise and lead the Conference Services team, ensuring accuracy and effectiveness of all written event communications, including BEOs, resumes, proposals, and contracts.* Oversee the execution of group and banquet events, reviewing function spaces in advance and making timely decisions to address challenges while balancing guest needs, safety, staffing, and financial goals.* Review, audit, and assign all sales-to-conference booking turnovers, leading effective BEO and resume meetings to ensure clear communication and successful event delivery.* Manage personally assigned bookings by finalizing event requirements, maximizing revenue through upselling, and ensuring accurate billing and post-event review.* Serve as the primary liaison for clients and vendors, participating in pre-con meetings, tastings, site inspections, and maintaining strong relationships throughout the event lifecycle.* Collaborate with Catering, Food & Beverage, Banquets, and Commercial leadership on forecasting event revenues, operational policies, training, performance evaluations, and overall conference services effectiveness.**What you bring:*** 4-year College Degree or equivalent experience* Luxury hotel Conference Services, Event Planning, minimum of 5 years experience* Demonstrate strong communication skills with guests and colleagues, effectively multitask across competing priorities, and proactively anticipate guest needs to deliver exceptional service.* Computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Golden Sales & Catering, IDeaS, and Opera* Reading, writing and oral proficiency in the English language* Successful candidate must possess legal work authorization in the United States**What we offer:*** Salary Range: $118,000 - $128,000 + Four Seasons Sales Incentive Plan* Health Insurance - Medical, Dental & Vision* Company Match 401K Plan* Complimentary stays at Four Seasons Worldwide* Complimentary meals in our Wellness Café* Laundered Employee Uniform* Employee Assistance Program* Investment in your Wellbeing* Life Insurance* Complimentary on-site parking* Training programs, tuition reimbursement* Growth & Development opportunities**Schedule & Hours:*** Full time positionFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdfDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr