Manager, Dealer Digital Strategy Ford Customer Service Division
Ford Motor, Dearborn, Michigan, United States, 48120
Manager, Dealer Digital Strategy Ford Customer Service Division
Dearborn, MI, United States (Hybrid)
Overview The Ford Purchasing team adds critical value to the entire organization. You’ll help us source the highest quality parts and services from around the globe while ensuring optimal cost and on-time delivery. You’ll also contribute to establishing a robust supply chain so that we can continually produce the vehicles our customers want.
In this position...
Are you a visionary leader passionate about revolutionizing the automotive retail experience through cutting-edge digital innovation? Ford Customer Service Division (FCSD) is committed to delivering an exceptional ownership experience throughout the full vehicle lifecycle and is rapidly expanding its global parts, service, and aftermarket business. We are seeking a highly capable and experienced Manager, Dealer Digital Strategy, to lead the transformation of our dealership technology landscape and elevate the digital customer experience across our extensive dealer network.
In this crucial role, you will be instrumental in bridging strategic vision with practical implementation. You will lead the development and execution of strategic technology partnerships, validate go-to-market strategies for new dealer experiences, and define comprehensive implementation plans for digital tools. Your leadership will directly shape how our dealers engage with technology, driving measurable business impact and fostering an advanced digital ecosystem that benefits both our dealer partners and customers.
Responsibilities What you\'ll do...
In this role, you will lead initiatives to enhance the dealership technology landscape and digital customer experience. You will be instrumental in bridging strategic vision with practical implementation for our dealer partners.
Lead the development and execution of a dealership technology partner integration and endorsement strategy, identifying and securing 2-4 strategic partnerships.
Validate the go-to-market strategy for new dealer experiences, including assessing a dual-track model, and conducting comprehensive market and competitive analysis research.
Define comprehensive dealer implementation plans for new technologies and digital tools, including establishing usage metrics, requirements, and performance standards.
Formulate and execute a robust digital strategy specifically for the Ford Customer Service Division (FCSD) dealer experience, ensuring alignment with overall business goals and digital transformation initiatives.
Partner with regional leads to ensure consistent deployment of new digital processes and tools.
Build and nurture relationships with regional Ford leads and dealer partners to pilot initiatives and identify new best practices.
Qualifications You\'ll have...
Minimum
Bachelor’s degree in business, Marketing, Project Management, or a related field.
3+ years of experience conducting customer and dealer research to inform strategic decisions.
2+ years of experience managing or working with DMS (Dealer Management System) partnerships.
2+ years of project or program management experience, with a focus on technology implementation or digital strategy.
Proven experience taking strategy from conception through successful implementation.
Experience partnering with cross-functional Ford teams that face our dealers on a day-to-day basis.
Even better, you may have...
Preferred
Master's degree in Business Administration (MBA) or a related advanced degree.
Experience in the automotive industry, specifically with dealership operations, aftersales, or digital retail.
Demonstrated ability to drive digital transformation initiatives and manage change effectively.
Strong analytical skills with experience defining and tracking key performance indicators (KPIs) for digital products and services.
Excellent communication, presentation, and relationship-building skills with diverse stakeholders.
Comfort in a fast-paced, energetic, highly interactive environment that prizes excellence.
Familiarity with Agile methodologies and continuous improvement processes.
You may not check every box, or your experience may look a little different from what we\'ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
Benefits As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year\'s Day
Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $112,680-212,760.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3
Job Info
Job Identification 57688
Job Category PD Operations and Quality
Posting Date 01/28/2026, 02:47 PM
Apply Before 02/11/2026, 05:00 AM
Degree Level Bachelor\'s Degree or equivalent
Job Schedule Full time
Locations 1 American Rd, Dearborn, MI, 48126, US (Hybrid)
Preferred Degree Bachelor of Business Administration
#J-18808-Ljbffr
Overview The Ford Purchasing team adds critical value to the entire organization. You’ll help us source the highest quality parts and services from around the globe while ensuring optimal cost and on-time delivery. You’ll also contribute to establishing a robust supply chain so that we can continually produce the vehicles our customers want.
In this position...
Are you a visionary leader passionate about revolutionizing the automotive retail experience through cutting-edge digital innovation? Ford Customer Service Division (FCSD) is committed to delivering an exceptional ownership experience throughout the full vehicle lifecycle and is rapidly expanding its global parts, service, and aftermarket business. We are seeking a highly capable and experienced Manager, Dealer Digital Strategy, to lead the transformation of our dealership technology landscape and elevate the digital customer experience across our extensive dealer network.
In this crucial role, you will be instrumental in bridging strategic vision with practical implementation. You will lead the development and execution of strategic technology partnerships, validate go-to-market strategies for new dealer experiences, and define comprehensive implementation plans for digital tools. Your leadership will directly shape how our dealers engage with technology, driving measurable business impact and fostering an advanced digital ecosystem that benefits both our dealer partners and customers.
Responsibilities What you\'ll do...
In this role, you will lead initiatives to enhance the dealership technology landscape and digital customer experience. You will be instrumental in bridging strategic vision with practical implementation for our dealer partners.
Lead the development and execution of a dealership technology partner integration and endorsement strategy, identifying and securing 2-4 strategic partnerships.
Validate the go-to-market strategy for new dealer experiences, including assessing a dual-track model, and conducting comprehensive market and competitive analysis research.
Define comprehensive dealer implementation plans for new technologies and digital tools, including establishing usage metrics, requirements, and performance standards.
Formulate and execute a robust digital strategy specifically for the Ford Customer Service Division (FCSD) dealer experience, ensuring alignment with overall business goals and digital transformation initiatives.
Partner with regional leads to ensure consistent deployment of new digital processes and tools.
Build and nurture relationships with regional Ford leads and dealer partners to pilot initiatives and identify new best practices.
Qualifications You\'ll have...
Minimum
Bachelor’s degree in business, Marketing, Project Management, or a related field.
3+ years of experience conducting customer and dealer research to inform strategic decisions.
2+ years of experience managing or working with DMS (Dealer Management System) partnerships.
2+ years of project or program management experience, with a focus on technology implementation or digital strategy.
Proven experience taking strategy from conception through successful implementation.
Experience partnering with cross-functional Ford teams that face our dealers on a day-to-day basis.
Even better, you may have...
Preferred
Master's degree in Business Administration (MBA) or a related advanced degree.
Experience in the automotive industry, specifically with dealership operations, aftersales, or digital retail.
Demonstrated ability to drive digital transformation initiatives and manage change effectively.
Strong analytical skills with experience defining and tracking key performance indicators (KPIs) for digital products and services.
Excellent communication, presentation, and relationship-building skills with diverse stakeholders.
Comfort in a fast-paced, energetic, highly interactive environment that prizes excellence.
Familiarity with Agile methodologies and continuous improvement processes.
You may not check every box, or your experience may look a little different from what we\'ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
Benefits As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year\'s Day
Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $112,680-212,760.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3
Job Info
Job Identification 57688
Job Category PD Operations and Quality
Posting Date 01/28/2026, 02:47 PM
Apply Before 02/11/2026, 05:00 AM
Degree Level Bachelor\'s Degree or equivalent
Job Schedule Full time
Locations 1 American Rd, Dearborn, MI, 48126, US (Hybrid)
Preferred Degree Bachelor of Business Administration
#J-18808-Ljbffr