Operations Administrator (Hotels / Real Estate)
Kiferbaum Development Group, Chicago, Illinois, United States
Kiferbaum Development Group is seeking an
Operations Administrator
to support operating performance across a diversified portfolio that includes hotels, multifamily, and commercial properties. This role exists to ensure strong execution of standards, financial discipline, and administrative controls across the portfolio, while providing ownership with clear, timely visibility. The role reports directly to the owner and includes some executive assistant functions.
This is an execution-focused, portfolio-level role centered on accountability, metrics, quality control, and follow-through. The position works closely with General Managers, property teams, vendors and ownership. This is a support- and oversight-oriented role for individuals with strong administrative, operational and analytical experience. It is not intended for former General Managers, Directors, or Asset Managers seeking line authority or portfolio leadership roles.
Revenue & Performance Monitoring
Review occupancy, ADR, RevPAR, and booking pace on a regular cadence
Participate in revenue and sales calls for hotel assets
Monitor adherence to established pricing and revenue strategies
Help surface sales ideas and corrective actions when performance trends off plan
Review payables and payroll for accuracy, reasonableness, and budget alignment
Monitor labor efficiency, overtime, and staffing trends
Review property-level P&Ls and budget-to-actual performance
Identify variances and cost control issues early
Escalate issues requiring ownership attention
Produce weekly and monthly operating dashboards for ownership
Track revenue, labor, guest satisfaction, and cost performance
Use metrics to drive consistency, accountability, and follow-through
Quality Standards & Facilities Oversight
Conduct weekly walkthroughs of hotels, and other assets as-needed
Identify deficiencies in maintenance, cleanliness, and service standards
Assist in prioritizing repairs and corrective actions
Track resolution and ensure issues are addressed
Administrative & Compliance Oversight
Oversee insurance programs, renewals, and certificates across the portfolio
Track licenses, registrations, and required renewals
Support payroll systems, employee benefits administration, and HR platforms
Assist with payables processing when needed to maintain continuity
Hiring & Staffing Support
Assist with corporate hiring processes across the portfolio, including:
Drafting job descriptions
Track onboarding requirements and documentation
Participate in structured weekly operating check-ins with General Managers
Reinforce expectations, timelines, and priorities
Track commitments, follow-ups, and open items
Surface issues early
Qualifications
5+ years of experience in operations, hospitality, real estate, facilities, or executive operations
Strong understanding of financial statements, budgets, and operating metrics
Experience reviewing payroll, payables, and vendor costs
Comfortable walking properties and identifying operational priorities
Highly organized, detail-oriented, and analytically strong
Calm, professional, and confident enforcing standards without formal authority
#J-18808-Ljbffr
Operations Administrator
to support operating performance across a diversified portfolio that includes hotels, multifamily, and commercial properties. This role exists to ensure strong execution of standards, financial discipline, and administrative controls across the portfolio, while providing ownership with clear, timely visibility. The role reports directly to the owner and includes some executive assistant functions.
This is an execution-focused, portfolio-level role centered on accountability, metrics, quality control, and follow-through. The position works closely with General Managers, property teams, vendors and ownership. This is a support- and oversight-oriented role for individuals with strong administrative, operational and analytical experience. It is not intended for former General Managers, Directors, or Asset Managers seeking line authority or portfolio leadership roles.
Revenue & Performance Monitoring
Review occupancy, ADR, RevPAR, and booking pace on a regular cadence
Participate in revenue and sales calls for hotel assets
Monitor adherence to established pricing and revenue strategies
Help surface sales ideas and corrective actions when performance trends off plan
Review payables and payroll for accuracy, reasonableness, and budget alignment
Monitor labor efficiency, overtime, and staffing trends
Review property-level P&Ls and budget-to-actual performance
Identify variances and cost control issues early
Escalate issues requiring ownership attention
Produce weekly and monthly operating dashboards for ownership
Track revenue, labor, guest satisfaction, and cost performance
Use metrics to drive consistency, accountability, and follow-through
Quality Standards & Facilities Oversight
Conduct weekly walkthroughs of hotels, and other assets as-needed
Identify deficiencies in maintenance, cleanliness, and service standards
Assist in prioritizing repairs and corrective actions
Track resolution and ensure issues are addressed
Administrative & Compliance Oversight
Oversee insurance programs, renewals, and certificates across the portfolio
Track licenses, registrations, and required renewals
Support payroll systems, employee benefits administration, and HR platforms
Assist with payables processing when needed to maintain continuity
Hiring & Staffing Support
Assist with corporate hiring processes across the portfolio, including:
Drafting job descriptions
Track onboarding requirements and documentation
Participate in structured weekly operating check-ins with General Managers
Reinforce expectations, timelines, and priorities
Track commitments, follow-ups, and open items
Surface issues early
Qualifications
5+ years of experience in operations, hospitality, real estate, facilities, or executive operations
Strong understanding of financial statements, budgets, and operating metrics
Experience reviewing payroll, payables, and vendor costs
Comfortable walking properties and identifying operational priorities
Highly organized, detail-oriented, and analytically strong
Calm, professional, and confident enforcing standards without formal authority
#J-18808-Ljbffr