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Servicing Reporting Specialist

Medium, Bentonville, Arkansas, United States, 72712

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About GoodLeap GoodLeap is a technology company delivering best‑in‑class financing and software products for sustainable solutions, from solar panels and batteries to energy‑efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI‑powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award‑winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Servicing Reporting Specialist Overview The Servicing Reporting Specialist is responsible for the support of flow and presentation of information to Investors and Servicing Leadership, by understanding business and data requirements (achieved by gathering, analyzing, compiling and delivering data, business reports, presentations, training and other documents or information). They will work independently and in partnership with internal teams and our sub‑servicer as the subject matter expert to direct and/or support project work and to troubleshoot complex issues at the direction and collaboration of the Assistant Manager of Servicing & Asset Management.

Essential Job Duties and Responsibilities

Monitors daily and monthly reporting for all investors and other stakeholders

Conduct oversight tasks (document and transaction audits, monitoring, etc.) as needed to support servicing oversight strategy

Identify and resolve reconciliation differences by working with the appropriate internal/external parties to resolve differences

Oversee sub‑servicers’ delivery of reports and remittances to investors, supporting timeliness and accuracy

Field questions that arise, completing necessary research and responding in an appropriate timeframe

Banking administrative activities (establishing new accounts, facilitating STOs, etc.)

Other tasks and projects as assigned by the Assistant Manager of Servicing and Asset Management

Required Skills, Knowledge and Abilities

2+ years of accounting/bookkeeping or loan servicing experience, or equivalent demonstrated through one or a combination of work experience, training and education

Strong understanding of financial reconciliations and payment processing preferred

Intermediate to Expert Microsoft Office (Word, Excel, and Outlook) skills

Strong problem‑solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions)

Organized with strong time‑management, technical proficiency, and superb attention to detail

Ability to conceptualize and quickly understand new processes

Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision

Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates

Ability to handle multiple projects simultaneously

Excellent written and oral communication skills

Capability to work independently and as a team player

Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties

Compensation: $21 - $26/hour

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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