Analyst - Sales Support
Veeva Systems, Chicago, IL, United States
Analyst - Sales Support
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.
We are a Work Anywhere company, supporting flexibility to work from home or in the office.
The Role Veeva is looking for an energetic Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal-oriented and energetic individual who is interested in developing sales support and customer service best practices.
What You’ll Do
Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
Create and process subscription and renewals opportunities and quotes in a timely and accurate manner
Answer customer questions about the order process and provisioning status
Collect relevant documentation to close out opportunities
Daily navigation in a CRM system, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
Work on special projects, as needed
Act with urgency, integrity and a focus on the customer
Requirements
University degree (BA, BSc, BBA) or equivalent work experience
2+ years in a sales supporting function or a customer support environment
Strong written and oral communication skills in English
Intermediate Excel skills
Experience working in a CRM system
Strong organizational and time management skills, attention to detail
Must be highly self-motivated and able to work independently
Nice to Have
Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it.
SaaS experience
Experience with MS Office (PowerPoint, Word)
Experience with Google Suite (Docs, Sheets, Slides)
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $50,000 - $85,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary within the range above or below, depending on experience and location. Compensation may include variable bonus and/or stock bonus.
Location Downers Grove, IL
(and other locations available)
Seniority Level Entry Level
Employment Type Full-time
Job Function Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing
Equal Opportunity Employer Statement Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
For assistance due to disability, email talent_accommodations@veeva.com.
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As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.
We are a Work Anywhere company, supporting flexibility to work from home or in the office.
The Role Veeva is looking for an energetic Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal-oriented and energetic individual who is interested in developing sales support and customer service best practices.
What You’ll Do
Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
Create and process subscription and renewals opportunities and quotes in a timely and accurate manner
Answer customer questions about the order process and provisioning status
Collect relevant documentation to close out opportunities
Daily navigation in a CRM system, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
Work on special projects, as needed
Act with urgency, integrity and a focus on the customer
Requirements
University degree (BA, BSc, BBA) or equivalent work experience
2+ years in a sales supporting function or a customer support environment
Strong written and oral communication skills in English
Intermediate Excel skills
Experience working in a CRM system
Strong organizational and time management skills, attention to detail
Must be highly self-motivated and able to work independently
Nice to Have
Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it.
SaaS experience
Experience with MS Office (PowerPoint, Word)
Experience with Google Suite (Docs, Sheets, Slides)
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $50,000 - $85,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary within the range above or below, depending on experience and location. Compensation may include variable bonus and/or stock bonus.
Location Downers Grove, IL
(and other locations available)
Seniority Level Entry Level
Employment Type Full-time
Job Function Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing
Equal Opportunity Employer Statement Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
For assistance due to disability, email talent_accommodations@veeva.com.
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