IT Business Relationship Manager - ITS5
Minnesota IT Services, Saint Paul, MN, United States
Overview
The work you\'ll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and improving the well-being and quality of life for all Minnesotans. The State is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and support Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities. The IT Business Relationship Manager (BRM) serves as a senior, strategic partner within MNIT DHS/MNsure, working closely with assigned business areas to ensure technology strategy, services, and investments are aligned with organizational priorities and public service outcomes. The BRM translates complex technology concepts into clear, actionable guidance to support informed decision-making, modernization efforts, and measurable improvements in program performance, service delivery, and customer experience. This role partners with agency executive leadership, program areas, and MNIT DHS technology teams to shape technology direction, develop multi-year technology roadmaps, oversee service delivery performance, and support the successful adoption of technology-enabled change. The position operates with a high degree of independence, judgment, and influence, and aligns DHS/MNsure business needs with MNIT DHS technology strategy and standards. This position requires an employee to be onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.
Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements. Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here: This position requires a minimum of five (5) years of experience in information technology with responsibility for strategic planning, relationship management, or service oversight within complex IT environments. Experience must include: Serving as a strategic advisor or primary point of contact between IT organizations and business or program areas, including building and maintaining effective stakeholder relationships. Aligning IT strategies, initiatives, or services with business objectives, organizational priorities, or service delivery outcomes. Participating in or influencing technology planning activities, such as technology roadmaps, portfolio planning, or prioritization of IT initiatives. Oversight of IT services, initiatives, or vendors, including monitoring performance, identifying risks or issues, and supporting resolution or continuous improvement efforts. Demonstrated ability to communicate clearly and effectively with diverse stakeholders, including translating complex IT concepts into actionable information for business and leadership audiences. Demonstrated customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences. Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months. Preferred Qualifications Experience working in large, complex public-sector or agency-based IT environments. Experience supporting or contributing to technology modernization initiatives, digital service delivery efforts, or organizational transformation. Familiarity with IT governance processes, procurement practices, or compliance requirements within government or regulated environments. Experience supporting technology-enabled change efforts, including stakeholder engagement, communication, or adoption activities. Strongly Preferred Qualifications Experience serving in a senior IT advisory, business relationship management, or similar role supporting executive or senior leadership. Demonstrated experience developing, influencing, or maintaining multi-year technology roadmaps or strategic technology plans. Experience overseeing or evaluating IT service performance against service expectations, service levels, or defined business outcomes. Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: SEMA4 Records Check (applies to current and past state employees only) Criminal History Check Reference Check Social Security and Address Verification Education Verification Other legally required checks Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States. How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Kristen Haider at kristen.haider@state.mn.us. Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kristen Haider at kristen.haider@state.mn.us. Veterans To be considered for any Veteran\'s Status, you MUST indicate this on your application. RSV and certain disabled veteran processes are described below with required documentation submission instructions to kristen.haider@state.mn.us. Recent Veterans (RSV) RECENTLY SEPARATED VETERANS (RSV): Top RSV applicants who meet qualifications shall be granted an interview. You must meet all minimum qualifications and RSV criteria and submit a copy of your DD-214 by the closing date to kristen.haider@state.mn.us. CERTAIN DISABLED VETERANS State agencies may appoint certain disabled veterans on a noncompetitive basis if you meet service requirements, have a verified service-connected disability rating of at least 30%, provide qualifying documentation, and meet all Minimum Qualifications identified in this posting. Submit documentation by the closing date to kristen.haider@state.mn.us. Current State Employees Bidders: This vacancy is open for bids and all qualified applicants simultaneously. Current MNIT employees in an Information Technology Specialist 5/IS Planning position who are eligible to bid will be considered first per union contract provisions. Employment provisions vary among branches of Minnesota state government; contact your HR office with questions. About Minnesota IT Services MNIT is the information technology agency for the State of Minnesota. We deliver secure, reliable technology solutions and set IT strategy, direction, policies, and standards statewide. Our culture promotes collaboration, agility, and change. Working together, we aim to improve the state we love. Benefits As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits. Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance Short-term and long-term disability insurance Tax-free expense accounts for health, dental, and dependent care Well-being resources Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (some positions may qualify; visit studentaid.gov) Employee Assistance Program (EAP) for work/life support: Confidential program that helps employees and families with work-life challenges Stress support covering mental health, relationships, finances, and more Daily Living/Convenience Services: chores, home repair, trip planning, child/elder care Equal Opportunity Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, sex, gender identity or expression, marital status, age, sexual orientation, disability, veteran status, or other protected characteristics. Applicants With Disabilities State agencies make reasonable accommodations. If you need assistance, contact the Careers Help Desk or email careers@state.mn.us.
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The work you\'ll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and improving the well-being and quality of life for all Minnesotans. The State is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and support Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities. The IT Business Relationship Manager (BRM) serves as a senior, strategic partner within MNIT DHS/MNsure, working closely with assigned business areas to ensure technology strategy, services, and investments are aligned with organizational priorities and public service outcomes. The BRM translates complex technology concepts into clear, actionable guidance to support informed decision-making, modernization efforts, and measurable improvements in program performance, service delivery, and customer experience. This role partners with agency executive leadership, program areas, and MNIT DHS technology teams to shape technology direction, develop multi-year technology roadmaps, oversee service delivery performance, and support the successful adoption of technology-enabled change. The position operates with a high degree of independence, judgment, and influence, and aligns DHS/MNsure business needs with MNIT DHS technology strategy and standards. This position requires an employee to be onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.
Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements. Minimum Qualifications To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here: This position requires a minimum of five (5) years of experience in information technology with responsibility for strategic planning, relationship management, or service oversight within complex IT environments. Experience must include: Serving as a strategic advisor or primary point of contact between IT organizations and business or program areas, including building and maintaining effective stakeholder relationships. Aligning IT strategies, initiatives, or services with business objectives, organizational priorities, or service delivery outcomes. Participating in or influencing technology planning activities, such as technology roadmaps, portfolio planning, or prioritization of IT initiatives. Oversight of IT services, initiatives, or vendors, including monitoring performance, identifying risks or issues, and supporting resolution or continuous improvement efforts. Demonstrated ability to communicate clearly and effectively with diverse stakeholders, including translating complex IT concepts into actionable information for business and leadership audiences. Demonstrated customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences. Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months. Preferred Qualifications Experience working in large, complex public-sector or agency-based IT environments. Experience supporting or contributing to technology modernization initiatives, digital service delivery efforts, or organizational transformation. Familiarity with IT governance processes, procurement practices, or compliance requirements within government or regulated environments. Experience supporting technology-enabled change efforts, including stakeholder engagement, communication, or adoption activities. Strongly Preferred Qualifications Experience serving in a senior IT advisory, business relationship management, or similar role supporting executive or senior leadership. Demonstrated experience developing, influencing, or maintaining multi-year technology roadmaps or strategic technology plans. Experience overseeing or evaluating IT service performance against service expectations, service levels, or defined business outcomes. Additional Requirements It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: SEMA4 Records Check (applies to current and past state employees only) Criminal History Check Reference Check Social Security and Address Verification Education Verification Other legally required checks Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States. How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers. Contact If you have questions about this position, contact Kristen Haider at kristen.haider@state.mn.us. Connect 700 Program To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kristen Haider at kristen.haider@state.mn.us. Veterans To be considered for any Veteran\'s Status, you MUST indicate this on your application. RSV and certain disabled veteran processes are described below with required documentation submission instructions to kristen.haider@state.mn.us. Recent Veterans (RSV) RECENTLY SEPARATED VETERANS (RSV): Top RSV applicants who meet qualifications shall be granted an interview. You must meet all minimum qualifications and RSV criteria and submit a copy of your DD-214 by the closing date to kristen.haider@state.mn.us. CERTAIN DISABLED VETERANS State agencies may appoint certain disabled veterans on a noncompetitive basis if you meet service requirements, have a verified service-connected disability rating of at least 30%, provide qualifying documentation, and meet all Minimum Qualifications identified in this posting. Submit documentation by the closing date to kristen.haider@state.mn.us. Current State Employees Bidders: This vacancy is open for bids and all qualified applicants simultaneously. Current MNIT employees in an Information Technology Specialist 5/IS Planning position who are eligible to bid will be considered first per union contract provisions. Employment provisions vary among branches of Minnesota state government; contact your HR office with questions. About Minnesota IT Services MNIT is the information technology agency for the State of Minnesota. We deliver secure, reliable technology solutions and set IT strategy, direction, policies, and standards statewide. Our culture promotes collaboration, agility, and change. Working together, we aim to improve the state we love. Benefits As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits. Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance Short-term and long-term disability insurance Tax-free expense accounts for health, dental, and dependent care Well-being resources Support to help you reach your career goals: Training, classes, and professional development Tuition reimbursement Federal Public Service Loan Forgiveness Program (some positions may qualify; visit studentaid.gov) Employee Assistance Program (EAP) for work/life support: Confidential program that helps employees and families with work-life challenges Stress support covering mental health, relationships, finances, and more Daily Living/Convenience Services: chores, home repair, trip planning, child/elder care Equal Opportunity Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. All qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, sex, gender identity or expression, marital status, age, sexual orientation, disability, veteran status, or other protected characteristics. Applicants With Disabilities State agencies make reasonable accommodations. If you need assistance, contact the Careers Help Desk or email careers@state.mn.us.
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