Sr Staff Experience Designer
Venmo, Austin, TX, United States
Overview
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether online or in person. We provide proprietary payment solutions that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, transfer and withdraw funds, and exchange funds safely with a variety of funding sources, including bank accounts, PayPal or Venmo balances, PayPal/ Venmo credit products, cards, cryptocurrencies, or other stored value products such as gift cards. Our products also support safe transfers between friends and family, and provide end-to-end payment solutions for merchants with safety, risk management, and cross-border capabilities. Our beliefs guide how we conduct business every day. We live by our core values of Inclusion, Innovation, Collaboration, and Wellness, and work as one global team with our customers at the center of everything we do. Job Description Summary
As a Senior Staff Experience Designer, you will shape how millions of users experience the Venmo app. You’ll craft end-to-end experiences that solve complex problems and inspire delight through thoughtful design, strategic insight, and compelling storytelling. You’ll partner with cross-functional teams—product, engineering, research, and marketing—to define possibilities, align around a shared vision, and turn complex challenges into elegant solutions. You will lead by example, guiding teams through ambiguity with clear thinking and a user-first mindset. You’ll champion design excellence, mentor others, and elevate craft to ensure every experience delivers measurable value. Expect a fast-paced environment overseeing multiple projects while demonstrating strong communication skills when relaying concepts to design teams and stakeholders. Essential Responsibilities
Develop and articulate clear objectives to enhance user and customer experiences that deliver results and meet organizational goals Influence decision-making at the senior leadership level Perform highly complex digital and physical product and service work using domain knowledge and business expertise Develop and deliver innovative strategies that benefit customers and product users Lead major business projects which impact the Experience Design job family Design, evaluate, and select process, product, and service improvements based on user needs and industry trends Mentor and guide junior team members in user-centered design practices Expected Qualifications
8+ years of relevant experience and a Bachelor’s degree, or equivalent combination of education and experience Additional Responsibilities And Preferred Qualifications
Lead end-to-end design strategy and execution for complex, high-impact initiatives that shape the future of Venmo’s commerce experience Define and drive a cohesive vision across multiple products, ensuring consistency, usability, and delight Translate business goals and user insights into clear design strategies and scalable experience frameworks Craft compelling narratives and storytelling that communicate design rationale and influence stakeholders Use data, research, experimentation, and testing to measure impact and drive improvements Collaborate with cross-functional teams to drive strategy, execution, and delivery Create high-quality deliverables and execute based on product design goals with an extended schedule Foster collaborative cross-discipline dynamics and drive product design delivery excellence Stay ahead of UX, advertising technology, and digital product design trends to inform innovation Contribute to planning and estimation of work; maintain connection to cross-product work streams Create well-crafted interactive prototypes, templates, and presentations Work across design systems to drive cohesion across PayPal network products Contribute to our UX Design practice and culture Requirements
At least 8+ years in product design, with a blend of UX and visual design strengths Bachelors, Masters, or equivalent in Design, Information Architecture, Human Factors, or related field A portfolio showcasing design excellence and business outcomes Experience in an agency or consumer-facing app Mastery of product design methodology across channels and platforms Customer-focused with experience in design research methods Ability to operate in an iterative design team with defined milestones Knowledge of mobile, web, and native design Strong communication, presentation, and stakeholder management Experience with pattern libraries, repositories, and internal tools Proficiency with Figma and prototyping tools PayPal is committed to fair and equitable compensation. Actual compensation is based on factors including location and experience. Total compensation may include an annual incentive, equity, and benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $169,500 to $291,500. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag for recruitment fraud. Learn more at https://careers.pypl.com/contact-us. For many employees, PayPal offers a balanced hybrid work model: 3 days in the office and 2 days remote, to balance collaboration and flexibility. Benefits
We offer benefits to support your financial, physical, and mental health, including flexible work environment, employee stock options, health and life insurance, and more. For details, visit https://www.paypalbenefits.com. Who We Are
To learn about our culture and community, visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity to all persons. PayPal will provide reasonable accommodations for qualified individuals with disabilities. For accessibility questions, contact paypalglobaltalentacquisition@paypal.com. Belonging at PayPal
Our employees are central to advancing our mission. We strive to create an environment where everyone can do their best work with belonging and inclusivity. We are proud of a diverse workforce reflecting the communities we serve. If you are interested, join our Talent Community. We encourage applicants and welcome you to apply.
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PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether online or in person. We provide proprietary payment solutions that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, transfer and withdraw funds, and exchange funds safely with a variety of funding sources, including bank accounts, PayPal or Venmo balances, PayPal/ Venmo credit products, cards, cryptocurrencies, or other stored value products such as gift cards. Our products also support safe transfers between friends and family, and provide end-to-end payment solutions for merchants with safety, risk management, and cross-border capabilities. Our beliefs guide how we conduct business every day. We live by our core values of Inclusion, Innovation, Collaboration, and Wellness, and work as one global team with our customers at the center of everything we do. Job Description Summary
As a Senior Staff Experience Designer, you will shape how millions of users experience the Venmo app. You’ll craft end-to-end experiences that solve complex problems and inspire delight through thoughtful design, strategic insight, and compelling storytelling. You’ll partner with cross-functional teams—product, engineering, research, and marketing—to define possibilities, align around a shared vision, and turn complex challenges into elegant solutions. You will lead by example, guiding teams through ambiguity with clear thinking and a user-first mindset. You’ll champion design excellence, mentor others, and elevate craft to ensure every experience delivers measurable value. Expect a fast-paced environment overseeing multiple projects while demonstrating strong communication skills when relaying concepts to design teams and stakeholders. Essential Responsibilities
Develop and articulate clear objectives to enhance user and customer experiences that deliver results and meet organizational goals Influence decision-making at the senior leadership level Perform highly complex digital and physical product and service work using domain knowledge and business expertise Develop and deliver innovative strategies that benefit customers and product users Lead major business projects which impact the Experience Design job family Design, evaluate, and select process, product, and service improvements based on user needs and industry trends Mentor and guide junior team members in user-centered design practices Expected Qualifications
8+ years of relevant experience and a Bachelor’s degree, or equivalent combination of education and experience Additional Responsibilities And Preferred Qualifications
Lead end-to-end design strategy and execution for complex, high-impact initiatives that shape the future of Venmo’s commerce experience Define and drive a cohesive vision across multiple products, ensuring consistency, usability, and delight Translate business goals and user insights into clear design strategies and scalable experience frameworks Craft compelling narratives and storytelling that communicate design rationale and influence stakeholders Use data, research, experimentation, and testing to measure impact and drive improvements Collaborate with cross-functional teams to drive strategy, execution, and delivery Create high-quality deliverables and execute based on product design goals with an extended schedule Foster collaborative cross-discipline dynamics and drive product design delivery excellence Stay ahead of UX, advertising technology, and digital product design trends to inform innovation Contribute to planning and estimation of work; maintain connection to cross-product work streams Create well-crafted interactive prototypes, templates, and presentations Work across design systems to drive cohesion across PayPal network products Contribute to our UX Design practice and culture Requirements
At least 8+ years in product design, with a blend of UX and visual design strengths Bachelors, Masters, or equivalent in Design, Information Architecture, Human Factors, or related field A portfolio showcasing design excellence and business outcomes Experience in an agency or consumer-facing app Mastery of product design methodology across channels and platforms Customer-focused with experience in design research methods Ability to operate in an iterative design team with defined milestones Knowledge of mobile, web, and native design Strong communication, presentation, and stakeholder management Experience with pattern libraries, repositories, and internal tools Proficiency with Figma and prototyping tools PayPal is committed to fair and equitable compensation. Actual compensation is based on factors including location and experience. Total compensation may include an annual incentive, equity, and benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $169,500 to $291,500. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag for recruitment fraud. Learn more at https://careers.pypl.com/contact-us. For many employees, PayPal offers a balanced hybrid work model: 3 days in the office and 2 days remote, to balance collaboration and flexibility. Benefits
We offer benefits to support your financial, physical, and mental health, including flexible work environment, employee stock options, health and life insurance, and more. For details, visit https://www.paypalbenefits.com. Who We Are
To learn about our culture and community, visit https://about.pypl.com/who-we-are/default.aspx Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity to all persons. PayPal will provide reasonable accommodations for qualified individuals with disabilities. For accessibility questions, contact paypalglobaltalentacquisition@paypal.com. Belonging at PayPal
Our employees are central to advancing our mission. We strive to create an environment where everyone can do their best work with belonging and inclusivity. We are proud of a diverse workforce reflecting the communities we serve. If you are interested, join our Talent Community. We encourage applicants and welcome you to apply.
#J-18808-Ljbffr