Credit & Collections Analyst (NC).816
Frink-Hamlett Legal Solutions, Charlotte, NC, United States
Primary Duties
A Fortune 500 telecommunications company seeks a Credit & Collections Analyst in Charlotte, NC for a long-term, temporary position expected to last at least six months, possibly longer. The position is hybrid: three days onsite (Tuesday – Thursday); two days work from home (Monday and Friday). During the training period, the position is onsite five days per week (Monday – Friday). The hourly rate is $30-$35, plus benefits.
Manage collections for assigned accounts with consistent, timely follow-up
Investigate and resolve customer disputes, claims, and deductions
Analyze invoices to ensure compliance with contract terms
Handle customer inquiries via email and phone within 24 hours
Apply cash and process account adjustments
Research and resolve complex or uncommon issues independently
Manage competing priorities and meet tight deadlines
Support ad hoc projects as needed
Required Skills
Minimum of 3–5 years of collections experience in an accounting environment (high-volume preferred)
Strong experience in dispute resolution for Fortune 500 customer accounts
Advanced Excel proficiency (assessment required)
Strong communication, negotiation, and customer service skills
Ability to work under pressure and across departments
Experience with Oracle or similar accounting systems preferred
Bachelor’s degree preferred (Accounting/Business), or equivalent experience
Microsoft Office (advanced Excel required)
Oracle (preferred)
The Partnership – Benefits
ABA-MEC Medical Benefit
PEP 401k
Paid Time Off
Frink-Hamlett Legal Solutions is an equal employment opportunity employer and all applicants will receive consideration for employment without discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.
Frink-Hamlett Legal Solutions
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Manage collections for assigned accounts with consistent, timely follow-up
Investigate and resolve customer disputes, claims, and deductions
Analyze invoices to ensure compliance with contract terms
Handle customer inquiries via email and phone within 24 hours
Apply cash and process account adjustments
Research and resolve complex or uncommon issues independently
Manage competing priorities and meet tight deadlines
Support ad hoc projects as needed
Required Skills
Minimum of 3–5 years of collections experience in an accounting environment (high-volume preferred)
Strong experience in dispute resolution for Fortune 500 customer accounts
Advanced Excel proficiency (assessment required)
Strong communication, negotiation, and customer service skills
Ability to work under pressure and across departments
Experience with Oracle or similar accounting systems preferred
Bachelor’s degree preferred (Accounting/Business), or equivalent experience
Microsoft Office (advanced Excel required)
Oracle (preferred)
The Partnership – Benefits
ABA-MEC Medical Benefit
PEP 401k
Paid Time Off
Frink-Hamlett Legal Solutions is an equal employment opportunity employer and all applicants will receive consideration for employment without discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation or citizenship status.
Frink-Hamlett Legal Solutions
#J-18808-Ljbffr