Job Brief
The successful Customer Service Representative (CSR) is responsible for processing digital orders from our website and/or other digital platforms, customer call returns, taking orders over the phone, and input of new orders. This role will also answer customer questions and handle warranty claims as well as act as a back-up for the Counter Sales Rep as needed. The role is in person, with some remote flexibility possible on an agreed-upon basis.
Responsibilities
Process digital orders via our website, eBay, and/or Amazon as needed
Return calls and provide freight/shipping estimates on orders the website, eBay, and/or Amazon may be unable to quote directly
Answer inbound calls to support customers, take new orders, and answer order follow-up questions
Communicate and work in partnership with Operations and Internal/External Sales teams
Assist walk-in and online customers by answering questions and providing excellent customer service
Maintain professional attitude when dealing with customers, sales department, and distribution center employees
Process payments from customers picking up orders
Add new customer information, send quotes, and input orders through sales platforms
Adhere to company policies and procedures as detailed in the Employee Handbook and company SOPs
Maintain a safe, orderly, and clean working environment
Ensure records are maintained appropriately
General Office Duties such as scanning, printing, filing
Other tasks as assigned
Requirements & Qualifications
1+ years in Customer Service or related field at a Direct-to-Consumer company
1+ years of experience handling cash processes with register and safe drop access
High School Diploma or equivalent
Excellent communication skills
Proficiency with computers and Microsoft products
Experience with inbound and outbound customer calls
Availability to work Monday-Friday 7:30 a.m. to 4:30 p.m., and occasional Saturdays from 8 a.m. to 1 p.m.
Any familiarity with HVAC products, installations, and services is preferred but training is available
Operate a computer and navigate the company’s ERP system
Sit in an office setting for an extended period of time
Communicate effectively via phone and email to answer customer questions
Bilingual (English/Spanish) preferred - able to speak and write fluently in both English and Spanish
This job requires the ability to:
Stand, sit, or walk for extended periods of time
Operate a computer and navigate the company’s ERP system
Sit in an office setting for an extended period of time
Communicate effectively via phone and email to answer customer questions
Tolerate hot or cold environments
Ability to operate powered industrial life trucks to push, pull, lift, stack, or move product, equipment, and materials preferred.
The successful Customer Service Representative (CSR) is responsible for processing digital orders from our website and/or other digital platforms, customer call returns, taking orders over the phone, and input of new orders. This role will also answer customer questions and handle warranty claims as well as act as a back-up for the Counter Sales Rep as needed. The role is in person, with some remote flexibility possible on an agreed-upon basis.
Responsibilities
Process digital orders via our website, eBay, and/or Amazon as needed
Return calls and provide freight/shipping estimates on orders the website, eBay, and/or Amazon may be unable to quote directly
Answer inbound calls to support customers, take new orders, and answer order follow-up questions
Communicate and work in partnership with Operations and Internal/External Sales teams
Assist walk-in and online customers by answering questions and providing excellent customer service
Maintain professional attitude when dealing with customers, sales department, and distribution center employees
Process payments from customers picking up orders
Add new customer information, send quotes, and input orders through sales platforms
Adhere to company policies and procedures as detailed in the Employee Handbook and company SOPs
Maintain a safe, orderly, and clean working environment
Ensure records are maintained appropriately
General Office Duties such as scanning, printing, filing
Other tasks as assigned
Requirements & Qualifications
1+ years in Customer Service or related field at a Direct-to-Consumer company
1+ years of experience handling cash processes with register and safe drop access
High School Diploma or equivalent
Excellent communication skills
Proficiency with computers and Microsoft products
Experience with inbound and outbound customer calls
Availability to work Monday-Friday 7:30 a.m. to 4:30 p.m., and occasional Saturdays from 8 a.m. to 1 p.m.
Any familiarity with HVAC products, installations, and services is preferred but training is available
Operate a computer and navigate the company’s ERP system
Sit in an office setting for an extended period of time
Communicate effectively via phone and email to answer customer questions
Bilingual (English/Spanish) preferred - able to speak and write fluently in both English and Spanish
This job requires the ability to:
Stand, sit, or walk for extended periods of time
Operate a computer and navigate the company’s ERP system
Sit in an office setting for an extended period of time
Communicate effectively via phone and email to answer customer questions
Tolerate hot or cold environments
Ability to operate powered industrial life trucks to push, pull, lift, stack, or move product, equipment, and materials preferred.