Service Writer / Warranty & Parts Administrator (Marine)
Meyer's RV Superstores, Canandaigua, New York, United States, 14424
Job Type
Full-time
Description
Mark's Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.
Requirements
Service Writing & Customer Communication
Greet customers and assist with service intake for marine units Create, write, and manage service repair orders accurately and efficiently Clearly document customer concerns, service requests, and technician findings Provide customers with service updates, timelines, and approvals Explain warranty coverage, service recommendations, and repair costs in a professional manner Close out repair orders and assist with billing and customer follow-up Warranty Administration
Verify warranty eligibility and coverage prior to repairs Prepare, submit, and track manufacturer warranty claims Communicate with manufacturers regarding claim status, approvals, or denials Ensure compliance with manufacturer warranty policies and procedures Maintain accurate warranty documentation and records Parts Coordination
Order, receive, and track parts required for service repairs Coordinate parts availability with service scheduling and technicians Maintain accurate parts records within the dealership management system Communicate with vendors and manufacturers regarding parts availability and returns Administrative Support
Maintain organized service files and digital records Assist service management with reporting, invoicing, and documentation Support overall service department workflow and efficiency
Salary Description
60000
Full-time
Description
Mark's Leisure Time Marine is seeking a detail-oriented and customer-focused Service Writer / Parts & Warranty Administrator to support our growing service department. This role serves as a key link between customers, technicians, manufacturers, and vendors by handling service writing, parts coordination, and warranty administration. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced dealership environment.
Requirements
Service Writing & Customer Communication
Greet customers and assist with service intake for marine units Create, write, and manage service repair orders accurately and efficiently Clearly document customer concerns, service requests, and technician findings Provide customers with service updates, timelines, and approvals Explain warranty coverage, service recommendations, and repair costs in a professional manner Close out repair orders and assist with billing and customer follow-up Warranty Administration
Verify warranty eligibility and coverage prior to repairs Prepare, submit, and track manufacturer warranty claims Communicate with manufacturers regarding claim status, approvals, or denials Ensure compliance with manufacturer warranty policies and procedures Maintain accurate warranty documentation and records Parts Coordination
Order, receive, and track parts required for service repairs Coordinate parts availability with service scheduling and technicians Maintain accurate parts records within the dealership management system Communicate with vendors and manufacturers regarding parts availability and returns Administrative Support
Maintain organized service files and digital records Assist service management with reporting, invoicing, and documentation Support overall service department workflow and efficiency
Salary Description
60000