Customer Service Rep Morgan Cemetery Rd
Domino's Franchise, Cleveland, Texas, United States, 77327
Job Description
We are seeking a friendly and supportive Customer Service Representative to join our team in Cleveland, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and maintaining our company's reputation for excellent service.
Answer incoming customer calls, emails, and chat messages promptly and professionally
Provide accurate information about our products and services
Resolve customer complaints and issues with empathy and efficiency
Process orders, refunds, and exchanges according to company policies
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to appropriate team members when necessary
Stay updated on company policies, products, and services to provide accurate information
Participate in ongoing training and development programs to enhance customer service skills
Qualifications: Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Patience and empathy when dealing with challenging customer situations
Proficiency in using computer systems and software relevant to customer service
Ability to multitask and manage time effectively in a fast-paced environment
High school diploma or equivalent
Previous customer service experience preferred
Ability to remain calm and professional under pressure
Flexible schedule, as weekend and evening shifts may be required
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!
We are seeking a friendly and supportive Customer Service Representative to join our team in Cleveland, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and maintaining our company's reputation for excellent service.
Answer incoming customer calls, emails, and chat messages promptly and professionally
Provide accurate information about our products and services
Resolve customer complaints and issues with empathy and efficiency
Process orders, refunds, and exchanges according to company policies
Maintain detailed records of customer interactions and transactions
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to appropriate team members when necessary
Stay updated on company policies, products, and services to provide accurate information
Participate in ongoing training and development programs to enhance customer service skills
Qualifications: Qualifications
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Patience and empathy when dealing with challenging customer situations
Proficiency in using computer systems and software relevant to customer service
Ability to multitask and manage time effectively in a fast-paced environment
High school diploma or equivalent
Previous customer service experience preferred
Ability to remain calm and professional under pressure
Flexible schedule, as weekend and evening shifts may be required
Additional Information
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!