CUSTOMER SERVICE REPRESENTATIVE II
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5209082)
Apply
CUSTOMER SERVICE REPRESENTATIVE II
Salary
$1,659.00 - $1,812.80 Biweekly
Location
718 E. Buress
Job Type
Full Time
Job Number
38005
Department
Houston Public Works
Opening Date
01/26/2026
Closing Date
2/8/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: All Persons Interested
Service Line/Section: Houston Water/Drinking Water Operations/System Maintenance Customer Service Dispatch
Reporting Location: 6718 E. Burress Street, Houston, TX 77022
Workdays & Hours: * Sunday – Saturday/Rotating shifts
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external internal customers.
Essential job duties and responsibilities include:
Maintaining a positive and proactive approach to the guidelines and department goals.
Collecting data and requesting field investigations.
Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.
Creating, updating and costing service requests and work orders accurately and in a timely manner.
Responding to inquiries by telephone or email.
Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.
Maintaining and monitoring various records and reports.
Provides guidance and training to other representatives.
Performing other administrative and customer service-related duties as requested.
WORKING CONDITIONS:
This position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.
This is a Houston Public Works Department Position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
Two (2) years of Administrative or customer service-related experience are required.
An Associate degree may be substituted for up to two (2) years of experience.
LICENSE REQUIREMENTS:
None
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.
If you need special services or accommodations 832-393-6015 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Please select the scenario that describes your education.
Less than a High School Diploma/ GED
High School diploma/GED
Associates Degree or higher
02
How many years of VERIFIABLE administrative or customer service-related experience do you have?
No experience
Less than 2 years
2 - 4 years
4 - 6 years
6 years or more
03
Which of the following software applications are proficient in using? (Check all that apply)
Word
Excel
Outlook
IPS/Infor
311/CRIS
None of the above
04
Do you have strong written and verbal communication skills?
Yes
No
05
Are you willing to work rotating shifts?
Yes
No
06
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5209082)
Apply
CUSTOMER SERVICE REPRESENTATIVE II
Salary
$1,659.00 - $1,812.80 Biweekly
Location
718 E. Buress
Job Type
Full Time
Job Number
38005
Department
Houston Public Works
Opening Date
01/26/2026
Closing Date
2/8/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: All Persons Interested
Service Line/Section: Houston Water/Drinking Water Operations/System Maintenance Customer Service Dispatch
Reporting Location: 6718 E. Burress Street, Houston, TX 77022
Workdays & Hours: * Sunday – Saturday/Rotating shifts
*Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external internal customers.
Essential job duties and responsibilities include:
Maintaining a positive and proactive approach to the guidelines and department goals.
Collecting data and requesting field investigations.
Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.
Creating, updating and costing service requests and work orders accurately and in a timely manner.
Responding to inquiries by telephone or email.
Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.
Maintaining and monitoring various records and reports.
Provides guidance and training to other representatives.
Performing other administrative and customer service-related duties as requested.
WORKING CONDITIONS:
This position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.
This is a Houston Public Works Department Position at the Tier III Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS:
Two (2) years of Administrative or customer service-related experience are required.
An Associate degree may be substituted for up to two (2) years of experience.
LICENSE REQUIREMENTS:
None
PREFERENCES
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 15
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.
If you need special services or accommodations 832-393-6015 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Please select the scenario that describes your education.
Less than a High School Diploma/ GED
High School diploma/GED
Associates Degree or higher
02
How many years of VERIFIABLE administrative or customer service-related experience do you have?
No experience
Less than 2 years
2 - 4 years
4 - 6 years
6 years or more
03
Which of the following software applications are proficient in using? (Check all that apply)
Word
Excel
Outlook
IPS/Infor
311/CRIS
None of the above
04
Do you have strong written and verbal communication skills?
Yes
No
05
Are you willing to work rotating shifts?
Yes
No
06
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
Required Question