[{"_1":2,"_560":-5,"_561":-5},"loaderData",{"_3":4,"_418":419},"root",{"_5":6,"_13":14,"_391":392,"_404":405,"_415":-7,"_416":-5,"_417":-5},"honeypotInputProps",{"_7":8,"_9":10,"_11":12},"nameFieldName","name__confirm","validFromFieldName","from__confirm","encryptedValidFrom","R9TLBD1tTEWQA2l/1u8+8u5iNeACoMpiDJJrh1HyVAETjqAKGF7RjOQ=","board",{"_15":16,"_17":16,"_18":19,"_20":21,"_26":27,"_28":29,"_32":33,"_36":37,"_44":45,"_48":49,"_64":65,"_66":67,"_72":73,"_187":188,"_202":203,"_233":234,"_265":266,"_272":273,"_277":278,"_379":380,"_385":386},"name","Mediabistro","fullName","siteUrl","https://www.mediabistro.com","pages",{"_22":23,"_24":25},"home","/","jobs","/jobs","mainCss",":root{--background: white;--foreground: black;--card: oklch(1 0 0);--card-foreground: oklch(.25 .001 0);--popover: white;--popover-foreground: black;--primary: oklch(.59 .23 31.14);--primary-foreground: oklch(1 0 0);--secondary: oklch(.98 .001 0);--secondary-foreground: oklch(.25 .001 0);--muted: oklch(.97 0 0);--muted-foreground: oklch(.556 0 0);--accent: oklch(.96 0 0);--accent-foreground: oklch(.25 .001 0);--destructive: oklch(.65 .15 15);--border: oklch(.9 .001 0);--input: oklch(.9 .001 0);--ring: oklch(.7 .15 25);--chart-1: oklch(.7 .15 25);--chart-2: oklch(.7 .12 140);--chart-3: oklch(.75 .12 60);--chart-4: oklch(.45 .15 260);--chart-5: oklch(.2 .02 280);--sidebar: oklch(.98 .001 0);--sidebar-foreground: oklch(.25 .001 0);--sidebar-primary: oklch(.7 .15 25);--sidebar-primary-foreground: oklch(1 0 0);--sidebar-accent: oklch(.98 .001 0);--sidebar-accent-foreground: oklch(.25 .001 0);--sidebar-border: oklch(.9 .001 0);--sidebar-ring: oklch(.7 .15 25);--footer-background: oklch(.14 .07 288.16);--footer-foreground: oklch(1 0 0);--footer-border: oklch(.7 .15 25)}.dark{--background: oklch(.14 .07 288.16);--foreground: oklch(1 0 0);--card: oklch(.29 .05 287.37);--card-foreground: oklch(1 0 0);--muted: oklch(.269 0 0);--muted-foreground: oklch(.708 0 0);--popover: oklch(.29 .05 287.37);--popover-foreground: oklch(1 0 0);--border: transparent}","sitemaps",[30,31],"https://www.mediabistro.com/sitemap.xml","https://www.mediabistro.com/jobs-sitemap.xml","analytics",{"_34":35},"gtmId","GTM-NVDRG7Q","favicon",{"_38":39,"_40":41,"_42":43},"faviconSvg","https://www.mediabistro.com/public/favicons/favicon.svg","appleTouch","https://www.mediabistro.com/public/favicons/apple-touch-icon.png","manifest","https://www.mediabistro.com/public/favicons/site.webmanifest","metaTags",{"_46":47},"ogImage","https://www.mediabistro.com/public/site-logos/mediabistro-dark-social-1200x468.png","social",{"_50":51,"_52":53,"_58":59,"_60":61,"_62":63},"facebook","https://www.facebook.com/mediabistro","twitter",{"_54":55,"_56":57},"handle","@mediabistro","url","https://twitter.com/mediabistro","linkedin","https://www.linkedin.com/company/mediabistro","youtube","https://www.youtube.com/channel/UCnoZvx8SmZOMA1XteQAVtMQ","instagram","https://www.instagram.com/mediabistro/","helpEmail","help@mediabistro.com","transactionalEmail",{"_68":69,"_70":71},"fromAddress","support@mediabistro.com","userPasswordResetTemplateId","d-0614cbe7ddf0404893e7c9f8208331d5","header",{"_74":75,"_86":87},"logo",{"_76":77,"_78":79,"_80":81,"_82":83,"_84":85},"whiteLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo.svg","darkLogo","https://www.mediabistro.com/public/site-logos/2025-mb-logo-dark.svg","logoClasses","w-[210px] h-[50px] lg:mb-1","width",300,"height",64,"items",[88,141,160,178],{"_89":90,"_91":92,"_93":94},"type","mega-menu","text","Jobs","columns",[95,110,132],{"_86":96},[97,100,104,107],{"_89":98,"_91":99,"_56":25},"internal-link","Search Creative Jobs",{"_89":101,"_91":102,"_56":103},"link","Hot Jobs","/career-advice/get-hired/hot-jobs/",{"_89":98,"_91":105,"_56":106},"Remote Media Jobs","/jobs?keyword=media&remote=true",{"_89":98,"_91":108,"_56":109},"Create Job Alerts","/create-alert",{"_111":112,"_86":113},"title","Job Categories",[114,117,120,123,126,129],{"_89":98,"_91":115,"_56":116},"Creative & Design","/jobs?category=Creative+%26+Design",{"_89":98,"_91":118,"_56":119},"Marketing & Communications","/jobs?category=Marketing+%26+Communications",{"_89":98,"_91":121,"_56":122},"Operations & Strategy","/jobs?category=Operations+%26+Strategy",{"_89":98,"_91":124,"_56":125},"Production","/jobs?category=Production",{"_89":98,"_91":127,"_56":128},"Sales & Business Development","/jobs?category=Sales+%26+Business+Development",{"_89":98,"_91":130,"_56":131},"Writing & Editing","/jobs?category=Writing+%26+Editing",{"_111":133,"_86":134},"Quick Links",[135,137,140],{"_89":98,"_91":136,"_56":25},"Search All Jobs",{"_89":98,"_91":138,"_56":139},"Remote Jobs","/jobs?remote=true",{"_89":98,"_91":108,"_56":109},{"_89":142,"_91":143,"_86":144},"dropdown","Career Resources",[145,148,151,154,157],{"_89":101,"_91":146,"_56":147},"Career Advice & Articles","/career-advice/",{"_89":101,"_91":149,"_56":150},"Media Industry News","/media-news",{"_89":98,"_91":152,"_56":153},"Resume Writing Services","/resume-writing-services/",{"_89":98,"_91":155,"_56":156},"Job Market Insights","/trends",{"_89":101,"_91":158,"_56":159},"Member Profiles","/freelance-connect/browse/",{"_89":142,"_91":161,"_86":162},"Mediabistro Membership",[163,166,169,172,175],{"_89":101,"_91":164,"_56":165},"Membership Overview","/unlimited/",{"_89":101,"_91":167,"_56":168},"How to Pitch (Premium Tool)","/career-advice/go-freelance/how-to-pitch/",{"_89":101,"_91":170,"_56":171},"Editorial Calendars (Premium Access)","/mastheads/",{"_89":101,"_91":173,"_56":174},"Courses & Training Programs","/online-training-courses/",{"_89":101,"_91":176,"_56":177},"Membership FAQ","/unlimited/frequently-asked-questions/",{"_89":142,"_91":179,"_86":180},"Showcase",[181,184],{"_89":101,"_91":182,"_56":183},"Featured Creative Stories","/showcase",{"_89":101,"_91":185,"_56":186},"Submit your Story","/my-account/?account_tab=showcase","footer",{"_74":189,"_190":191,"_192":193,"_194":195,"_196":197,"_198":199,"_200":201},{"_76":77,"_78":79,"_80":81},"cta","","logoText","Find your next media job or showcase your creative talent","copyright","Copyright © 2026 Mediabistro","termsOfUse","/terms-of-use/","termsOfService","/terms-of-service","privacyPolicy","/privacy-policy/","styleGuide",{"_204":205,"_209":210},"images",[206,207,208],"/_static/mediabistro/mb-logo-268x268.webp","/_static/mediabistro/android-chrome-192x192.png","/_static/mediabistro/mediabistro-text-logo.webp","colors",[211,215,218,221,224,227,230],{"_15":212,"_213":214},"$primary-color","value","#339999",{"_15":216,"_213":217},"$primary-color-light","#1ab9b3",{"_15":219,"_213":220},"$dark-blue","#3c405d",{"_15":222,"_213":223},"$green","#2D7E7E",{"_15":225,"_213":226},"$grey","rgba(47, 47, 48, 0.93)",{"_15":228,"_213":229},"$darkgrey","rgba(44, 43, 45, 0.98)",{"_15":231,"_213":232},"$light-grey","#F3F3F4","jobsSearch",{"_235":236,"_243":244},"emptyMeta",[237,239],{"_111":238},"Media, Marketing & Creative Job Board | Journalism & Ad Jobs",{"_15":240,"_241":242},"description","content","The #1 job board for media, marketing, and communications professionals. Search career opportunities in advertising, public relations, journalism, and creative arts.","websiteSchema",[245],{"_246":247},"script:ld+json",{"_248":249,"_250":251,"_15":16,"_252":253,"_56":254,"_255":256},"@context","https://schema.org","@type","WebSite","alternateName","MB","https://mediabistro.com/jobs","potentialAction",{"_250":257,"_258":259,"_263":264},"SearchAction","target",{"_250":260,"_261":262},"EntryPoint","urlTemplate","https://mediabistro.com/jobs?keyword={keyword}","query-input","required name=keyword","hero",{"_111":267,"_268":269,"_190":270,"_91":271},"Find Your Next Media Job","subtitle","Discover creative opportunities at the world's leading media brands","Start Your Search","Find your next media job","flags",{"_274":275,"_276":275},"extendedFilters",true,"weeklyNewsletter","postJobs",{"_279":280,"_265":285,"_288":289,"_290":291,"_272":295,"_299":300,"_312":313,"_318":319,"_323":324,"_339":340,"_342":343},"meta",[281,283],{"_111":282},"Post a Job | Hire Media, Marketing & Creative Talent - Mediabistro",{"_15":240,"_241":284},"Recruit qualified media and creative professionals on the #1 industry job board. Reach top talent in design, social media, advertising, and communications. Post a job today.",{"_111":286,"_268":287,"_240":191},"The #1 Job Board for Media, Marketing & Creative Talent","Skip the unqualified resumes. Reach journalism, publishing, and marketing pros who are ready to work.","unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_91":292,"_293":294},"High-volume employers, recruiting firms, and media and creative agencies:","linkText","contact us for bulk credits and ATS integration.",{"_296":275,"_297":275,"_298":275},"showMediaBoardSection","showRolesSection","showPlanIcon","mediaBoardSection",{"_111":301,"_268":302,"_240":303,"_304":305,"_310":311},"The #1 Destination for Media","and Creative Talent","Connect with top-tier full-time and freelance media professionals. Whether you are a leading publisher, a streaming service, or a growing brand, we deliver specialized talent you won't find on generalist job boards. Find your perfect match for:","bullets",[306,307,308,309],"News, Journalism & Book Publishing","Content Marketing, AI Prompt Engineering & Copywriting","Influencer Management, TV & Video Production","PR, Non-Profits & Education","imageAlt","Job seekers and featured job cards collage","rolesSection",{"_111":314,"_268":315,"_240":316,"_310":317},"Hire Remote and Local Talent","Across Every Media Vertical","Whether you are building an in-office team or seeking remote talent, access a specialized network of professionals in editorial, publishing, influencer marketing, and AI content strategy. Find candidates—from prompt engineers to production leads—who are ready to contribute from anywhere.","Media roles infographic","testimonialsSection",{"_111":320,"_268":321,"_240":322},"Trusted by Leading Media","and Creative Employers","See why top publishers, agencies, and brands rely on us to find exceptional talent.","testimonials",[325,331,335],{"_326":327,"_328":329,"_74":330},"company","Huffpost","quote","I love using Mediabistro for my harder to fill creative roles. Multimedia positions like photo editors, video producers, or even niche journalists yield great results. Other job boards don't always produce the specialized talent my hiring teams are looking for, and I feel like I can find that talent through Mediabistro.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/huff-post-400x200.png",{"_326":332,"_328":333,"_74":334},"NBCUniversal","Mediabistro is valuable partner when it comes to finding top candidates in the media industry. Their team is extremely responsive, which makes the posting process quick and easy. They also offer great insight into branding company pages.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png",{"_326":336,"_328":337,"_74":338},"The Taunton Press","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. We know we'll find the right type of talent for specialized positions that may be more challenging to fill. For almost fifteen years, Mediabistro has been our go-to resource for talent in the media/publishing space.","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/taunton-press-400x200.png","employersSection",{"_111":341,"_268":16},"Media and Creative Employers on","employerLogos",[344,346,349,352,355,358,361,364,367,370,373,376],{"_15":332,"_345":334},"image",{"_15":347,"_345":348},"Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png",{"_15":350,"_345":351},"Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png",{"_15":353,"_345":354},"Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png",{"_15":356,"_345":357},"Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png",{"_15":359,"_345":360},"Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png",{"_15":362,"_345":363},"Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png",{"_15":365,"_345":366},"Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png",{"_15":368,"_345":369},"Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png",{"_15":371,"_345":372},"Hearst Television","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png",{"_15":374,"_345":375},"Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png",{"_15":377,"_345":378},"Leaf Group","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","createAlertMeta",[381,383],{"_111":382},"Create Job Alerts | Media, Marketing & Creative Job Alerts",{"_15":240,"_241":384},"Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","jobsPortalSignupMeta",[387,389],{"_111":388},"Sign Up | Creative, Marketing & Media Job Search",{"_15":240,"_241":390},"Create your free profile to apply for jobs, upload your resume, and set job alerts. Join the leading career community for creative, marketing, and media professionals.","requestInfo",{"_393":394,"_399":19,"_400":401,"_402":403},"hints",{"_395":396,"_397":398},"theme","light","timeZone","UTC","origin","path","/jobs/2408915073-customer-service-representative-ii","userPrefs",{"_395":396},"env",{"_406":407,"_408":409,"_410":411,"_412":413,"_414":19},"MODE","production","SENTRY_ENV","mediabistro","NEW_JOB_BOARD_SENTRY_DSN","https://235251e3654b447a82e934b7c2ce7c93@o4504103609303040.ingest.sentry.io/4504806528253952","SENTRY_RELEASE","9075b8142c260be1d215be5b214b27d21505b6f2","WEBSITE_URL","user","toast","confettiId","routes/_public.jobs+/$id.index/index",{"_420":421,"_484":485,"_505":425,"_506":425,"_507":508},"job",{"_422":423,"_424":425,"_426":425,"_427":127,"_428":191,"_429":191,"_430":431,"_432":-7,"_111":433,"_240":434,"_435":436,"_437":438,"_439":440,"_441":442,"_443":191,"_444":191,"_445":191,"_56":446,"_447":191,"_448":191,"_449":450,"_451":450,"_452":453,"_454":425,"_455":456,"_457":401,"_458":459,"_460":434,"_461":462,"_473":474,"_475":433,"_476":440,"_477":191,"_478":479,"_480":481,"_482":483},"id",["B","2408915073"],"promoted",false,"remoteAllowed","category","duration","experienceLevel","publishedAt",["D",1770051600000],"indexedAt","CUSTOMER SERVICE REPRESENTATIVE II","System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techn Customer Service Representative, Customer Service, Representative, Retail\n","descriptionText","CUSTOMER SERVICE REPRESENTATIVE II City of Houston Texas Sales & Business Development System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techn Customer Service Representative, Customer Service, Representative, Retail","shortDescription","System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-...","location","Houston, Texas, United States, 77246","companyName","City of Houston Texas","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=F41F2A1881C8CB53B07E4EF6009D25BB&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=F9BEE974E70ABDCD494AB59F48113AB9","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at City of Houston Texas","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2408915073-customer-service-representative-ii","strippedDescription","parsedLocation",{"_463":464,"_465":466,"_467":468,"_469":191,"_470":191,"_471":472},"city","Houston","state","Texas","country","United States","street1","street2","postal_code","77246","displayPublishedAt","4 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=City+of+Houston+Texas","searchLocationPath","/jobs?location=Houston%2C+Texas%2C+United+States%2C+77246","searchTitlePath","/jobs?keyword=CUSTOMER+SERVICE+REPRESENTATIVE+II","featuredCompany",{"_422":486,"_15":371,"_487":425,"_74":-5,"_488":489,"_240":490,"_439":491,"_492":-5,"_493":494,"_495":-5,"_496":497,"_498":499,"_500":501,"_449":502,"_457":503,"_451":504},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[509,519,530,539,549],{"_426":425,"_430":510,"_449":450,"_441":511,"_240":512,"_437":513,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":440,"_422":514,"_452":515,"_427":127,"_473":516,"_457":517,"_475":433,"_476":440,"_478":518,"_480":481,"_482":483},["D",1769684400000],"City of Houston","Overview\nPosition Overview

Position Overview\nApplications accepted from: All Persons Interested

Service Line/Section : Houston Water/Drinking Water Operations/System Maintenance Customer Service Dispatch

Reporting Location:

6718 E. Burress Street, Houston, TX 77022

Workdays & Hours:

Sunday – Saturday/Rotating shifts

Responsibilities

System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external internal customers.

Maintaining a positive and proactive approach to the guidelines and department goals.

Collecting data and requesting field investigations.

Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.

Creating, updating and costing service requests and work orders accurately and in a timely manner.

Responding to inquiries by telephone or email.

Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.

Maintaining and monitoring various records and reports.

Provides guidance and training to other representatives.

Performing other administrative and customer service-related duties as requested.

Working Conditions\nThis position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

This is a Houston Public Works Department Position at the Tier III Level.

Minimum Requirements\nEducational Requirements:

Requires a high school diploma or a GED.

Experience Requirements\nTwo (2) years of Administrative or customer service-related experience are required.

An Associate degree may be substituted for up to two (2) years of experience.

License Requirements\nNone

Preferences

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

General Information\nSelection/Skills Tests Required:

None

However, The Department May Administer a Skills Assessment Test.

Safety Impact Position:

Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Salary Information\nFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade:

15

Application Procedures\nOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.

If you need special services or accommodations 832-393-6015 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Equity & Employment Status\nEOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

#J-18808-Ljbffr\n","Overview\nPosition Overview

Position Overview\nApplications accepted from: All Persons Interested

Service Line/Section : Houston Wa...",["B","2342960169"],"Work at City of Houston","8 days ago","/jobs/2342960169-customer-service-representative-ii","/jobs?keyword=City+of+Houston",{"_426":425,"_430":520,"_449":450,"_441":521,"_240":522,"_437":523,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":524,"_422":525,"_452":526,"_427":127,"_473":474,"_457":527,"_475":433,"_476":524,"_478":528,"_480":529,"_482":483},["D",1770084000000],"Houston Staffing","Customer Service Representative II

Salary: $1,659.00 - $1,812.80 Biweekly\nLocation: 718 E. Buress\nJob Type: Full Time\nJob Number: 38005\nDepartment: Houston Public Works\nOpening Date: 01/26/2026\nClosing Date: 2/8/2026 11:59 PM Central\nPosition Overview

Applications accepted from: All Persons Interested\nService Line/Section: Houston Water/Drinking Water Operations/System Maintenance\nCustomer Service Dispatch Reporting Location: 6718 E. Burress Street, Houston, TX 77022\nWorkdays & Hours: Sunday

Saturday/Rotating shifts Subject to change\nDescription of Duties/Essential Functions:

System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external internal customers. Essential job duties and responsibilities include:\nMaintaining a positive and proactive approach to the guidelines and department goals.\nCollecting data and requesting field investigations.\nCoordinating field crew activities; receiving information from field crews and other sources via PC and telephone.\nCreating, updating and costing service requests and work orders accurately and in a timely manner.\nResponding to inquiries by telephone or email.\nDemonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.\nMaintaining and monitoring various records and reports.\nProvides guidance and training to other representatives.\nPerforming other administrative and customer service-related duties as requested.\nWorking Conditions:

This position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds. This is a Houston Public Works Department Position at the Tier III Level.\nMinimum Requirements

Educational Requirements:

Requires a high school diploma or a GED.\nExperience Requirements:

Two (2) years of Administrative or customer service-related experience are required. An Associate degree may be substituted for up to two (2) years of experience.\nLicense Requirements:

None\nPreferences:

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.\nGeneral Information

Selection/Skills Tests Required: None\nHowever, the department may administer a skills assessment test.\nSafety Impact Position: Yes\nIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.\nSalary Information: Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade: 15\nApplication Procedures

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.\nTo view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.\nIf you need special services or accommodations 832-393-6015 (TTY 7-1-1)\nIf you need login assistance or technical support call 855-524-5627.\nDue to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.\nEOE Equal Opportunity Employer\nThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.\nThe city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:\nMedical\nDental\nVision\nWellness\nSupplemental Insurance\nLife insurance\nLong-term disability\nRetirement pension\n457 deferred compensation plan\nEmployee Assistance Program\n10 days of vacation each year\n13 city holidays, plus one floating holiday\nCompensable Sick Leave\nPersonal Leave\nFlexible schedules\nHybrid-Telework for eligible positions\nProfessional development opportunities\nTransportation/parking plan\nSection 125 pretax deductions\nDependent Care Reimbursement Plan\nPaid Prenatal, Parental and Infant Wellness Leaves\nHealthcare Flexible Spending Account\nFor plan details, visit http://www.houstontx.gov/hr/benefits.html

","Customer Service Representative II

Salary: $1,659.00 - $1,812.80 Biweekly\nLocation: 718 E. Buress\nJob Type: Full Time\nJob Number: 38005\nDe...","Houston, Texas, United States, 77001",["B","2413260764"],"Work at Houston Staffing","/jobs/2413260764-customer-service-representative-ii","/jobs?keyword=Houston+Staffing","/jobs?location=Houston%2C+Texas%2C+United+States%2C+77001",{"_426":425,"_430":531,"_449":450,"_441":511,"_240":532,"_437":533,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":534,"_422":535,"_452":515,"_427":127,"_473":536,"_457":537,"_475":433,"_476":534,"_478":518,"_480":538,"_482":483},["D",1769799600000],"Applications accepted from: All Persons Interested

Service Line/Section: Houston Water/Drinking Water Operations/System Maintenance Customer Service Dispatch

Reporting Location: 6718 E. Burress Street, Houston, TX 77022

Workdays & Hours: Sunday – Saturday/Rotating shifts (Subject to change)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS\nSystem Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self‑motivated, customer-service oriented, pays attention to detail and uses effective problem‑solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external and internal customers.

Essential job duties and responsibilities include:

Maintaining a positive and proactive approach to the guidelines and department goals.

Collecting data and requesting field investigations.

Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.

Creating, updating and costing service requests and work orders accurately and in a timely manner.

Responding to inquiries by telephone or email.

Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.

Maintaining and monitoring various records and reports.

Provides guidance and training to other representatives.

Performing other administrative and customer service‑related duties as requested.

WORKING CONDITIONS\nThis position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

This is a Houston Public Works Department Position at the Tier III Level.

EDUCATIONAL REQUIREMENTS\nRequires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS\nTwo (2) years of Administrative or customer service‑related experience are required.

An Associate degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS\nNone

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1‑6.

SELECTION/SKILLS TESTS REQUIRED\nNone. However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION\nYes. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION\nFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE\n15

APPLICATION PROCEDURES\nOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.

If you need special services or accommodations 832-393-6015 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre‑employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer\nThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

#J-18808-Ljbffr\n","Applications accepted from: All Persons Interested

Service Line/Section: Houston Water/Drinking Water Operations/System Maintenance Custom...","Fairmont, Nebraska, United States, 68354",["B","2364225545"],"7 days ago","/jobs/2364225545-customer-service-representative-ii","/jobs?location=Fairmont%2C+Nebraska%2C+United+States%2C+68354",{"_426":425,"_430":540,"_449":450,"_441":541,"_240":542,"_437":543,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":440,"_422":544,"_452":545,"_427":127,"_473":546,"_457":547,"_475":433,"_476":440,"_478":548,"_480":481,"_482":483},["D",1769911200000],"The City of Houston","CUSTOMER SERVICE REPRESENTATIVE II

Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5209082)

Apply

CUSTOMER SERVICE REPRESENTATIVE II

Salary

$1,659.00 - $1,812.80 Biweekly

Location

718 E. Buress

Job Type

Full Time

Job Number

38005

Department

Houston Public Works

Opening Date

01/26/2026

Closing Date

2/8/2026 11:59 PM Central

Description

Benefits

Questions

POSITION OVERVIEW

Applications accepted from: All Persons Interested

Service Line/Section: Houston Water/Drinking Water Operations/System Maintenance Customer Service Dispatch

Reporting Location: 6718 E. Burress Street, Houston, TX 77022

Workdays & Hours: * Sunday – Saturday/Rotating shifts

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

System Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative II who is self-motivated, customer service oriented, pays attention to detail and uses effective problem-solving techniques to provide general information and customer assistance for quality service. Must be friendly, professional and attentive to the needs of both external internal customers.

Essential job duties and responsibilities include:

Maintaining a positive and proactive approach to the guidelines and department goals.

Collecting data and requesting field investigations.

Coordinating field crew activities; receiving information from field crews and other sources via PC and telephone.

Creating, updating and costing service requests and work orders accurately and in a timely manner.

Responding to inquiries by telephone or email.

Demonstrating excellent customer service skills and using effective questioning techniques to verify/confirm customers' concerns.

Maintaining and monitoring various records and reports.

Provides guidance and training to other representatives.

Performing other administrative and customer service-related duties as requested.

WORKING CONDITIONS:

This position is physically comfortable most of the time with occasional periods of stooping, and/or light lifting of materials of up to 10 pounds.

This is a Houston Public Works Department Position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Two (2) years of Administrative or customer service-related experience are required.

An Associate degree may be substituted for up to two (2) years of experience.

LICENSE REQUIREMENTS:

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.

If you need special services or accommodations 832-393-6015 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

Medical

Dental

Vision

Wellness

Supplemental Insurance

Life insurance

Long-term disability

Retirement pension

457 deferred compensation plan

Employee Assistance Program

10 days of vacation each year

13 city holidays, plus one floating holiday

Compensable Sick Leave

Personal Leave

Flexible schedules

Hybrid-Telework for eligible positions

Professional development opportunities

Transportation/parking plan

Section 125 pretax deductions

Dependent Care Reimbursement Plan

Paid Prenatal, Parental and Infant Wellness Leaves

Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Please select the scenario that describes your education.

Less than a High School Diploma/ GED

High School diploma/GED

Associates Degree or higher

02

How many years of VERIFIABLE administrative or customer service-related experience do you have?

No experience

Less than 2 years

2 - 4 years

4 - 6 years

6 years or more

03

Which of the following software applications are proficient in using? (Check all that apply)

Word

Excel

Outlook

IPS/Infor

311/CRIS

None of the above

04

Do you have strong written and verbal communication skills?

Yes

No

05

Are you willing to work rotating shifts?

Yes

No

06

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

Yes

No

Required Question\n","CUSTOMER SERVICE REPRESENTATIVE II

Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5209082)

Apply

<...",["B","2386351678"],"Work at The City of Houston","6 days ago","/jobs/2386351678-customer-service-representative-ii","/jobs?keyword=The+City+of+Houston",{"_426":425,"_430":550,"_449":450,"_441":551,"_240":552,"_437":553,"_424":425,"_111":554,"_428":191,"_429":191,"_451":450,"_439":440,"_422":555,"_452":556,"_427":127,"_473":546,"_457":557,"_475":554,"_476":440,"_478":558,"_480":481,"_482":559},["D",1769911200000],"City of Houston, TX","Salary :

$1,750.00 - $2,009.60 Biweekly\nLocation :

Houston, TX\nJob Type:

Full Time\nJob Number:

38008\nDepartment:

Houston Public Works\nOpening Date:

01/26/2026\nClosing Date:

2/8/2026 11:59 PM Central

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section:

Houston Water / Drinking Water Operations - System Maintenance Customer Service-Dispatch Reporting Location:

Various Location Workdays & Hours:

Saturday - Friday, Rotating Shifts *

Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:\nSystem Maintenance Customer Service Section currently has an employment opportunity available for a Customer Service Representative Ill who is energetic, flexible, self-motivated and pay attention to detail that will function as a lead customer service representative and will work in a cross-functional team.

Essential job duties and responsibilities include:

Functioning in a lead capacity to meet operational needs by assigning and evaluating job assignments of subordinate employees.\nReviewing and handling customer general and escalated inquiries via email or telephone.\nResearching and reviewing inquiries by using various work systems and databases.\nCoordinating and communicating with other sections/divisions/departments to address concerns and inquiries.\nCreating and updating service requests and work orders, and dispatching work teams.\nPreparing daily reports and compiling information.\nTraining new and current customer service representatives.\nUsing MS Office applications (i.e. Outlook, Excel, Word) to complete different tasks efficiently.\nPerforming other duties and special projects as requested and assigned to accomplish the vision and mission of the department as a whole.\nEssential Attributes:

Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills.\nAccurate: Sets and maintains high personal work standards, while demonstrating an attention to detail and a focus on quality.\nHigh-Performing: Highly functional in a dynamic, challenging environment, with the ability to anticipate and remove obstacles that slow down or prevent programs from delivering on stated objectives.\nQuality of Service & Teamwork: Achieving high customer satisfaction and working cooperatively internally and externally to achieve the City's goals.\nWORKING CONDITIONS:\nThis position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Department of Public Works and Engineering Emergency Management Position at the Tier II Level.\nMINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:\nRequires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Three (3) years of administrative or customer service-related experience are required.

Substitutions:

Associate's degree may be substituted for up to two (2) years of experience. Bachelor's degree may be substituted for the years of experience.

LICENSE REQUIREMENTS:

None\nPREFERENCES

Preference will be given to candidates with:

Organizational, leadership, communication and problem-solving skills.\nKnowledge of Microsoft Office.\nKnowledge of various asset management systems such as IMS, lnfor, 311, etc.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**\nGENERAL INFORMATION\nSELECTION/SKILLS TESTS REQUIRED:

None\nHowever, the department may administer a skills assessment test.\nSAFETY IMPACT POSITION:

Yes\nIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION\nFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.\nPAY GRADE: 16\nAPPLICATION PROCEDURES

Only online applications

will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.

Applications must be submitted online at:

www.houstontx.gov\nTo view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6737.\nIf you need special services or accommodations 832-393-6737 (TTY 7-1-1)\nIf you need login assistance or technical support call 855-524-5627.\nDue to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.\nAll new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.\nThe city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

Medical\nDental\nVision\nWellness\nSupplemental Insurance\nLife insurance\nLong-term disability\nRetirement pension\n457 deferred compensation plan\nEmployee Assistance Program\n10 days of vacation each year\n13 city holidays, plus one floating holiday\nCompensable Sick Leave\nPersonal Leave\nFlexible schedules\nHybrid-Telework for eligible positions\nProfessional development opportunities\nTransportation/parking plan\nSection 125 pretax deductions\nDependent Care Reimbursement Plan\nPaid Prenatal, Parental and Infant Wellness Leaves\nHealthcare Flexible Spending Account\nFor plan details, visit http://www.houstontx.gov/hr/benefits.html\n01

Please select the scenario that best describes your highest level of education.

Less than a High School Diploma/ GED\nHigh School diploma/GED\nAssociate's degree\nBachelor's degree or higher

02

How many years of professional customer service or administrative experience do you have?

Less than 2 years\n2 - 3 years\n3 - 4 years\n4 years or more\nNo Experience

03

Do you have strong written and verbal communication skills?

Yes\nNo

04

Are you willing to work rotating shifts, weekends, holidays and fill in when necessary?

Yes\nNo

05

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

Yes\nNo

06

Are you currently a Houston Public Works employee?

Yes\nNo

07

List software applications are you proficient in using?\n08

Describe your experience with following up on concerns and assuring they are resolved. (\"See resume\" is not acceptable. If no experience, please insert N/ A)\nRequired Question\n","Salary :

$1,750.00 - $2,009.60 Biweekly\nLocation :

Houston, TX\nJob Type:

Full Time\nJob Number:

38008\nDepartment...","Customer Service Representative III",["B","2386347350"],"Work at City of Houston, TX","/jobs/2386347350-customer-service-representative-iii","/jobs?keyword=City+of+Houston%2C+TX","/jobs?keyword=Customer+Service+Representative+III","actionData","errors"]