Veterinary Customer Service Representative - MVAH
DVMelite, Reno, Nevada, United States, 89550
About the job Veterinary Customer Service Representative - MVAH
Join Our Front Desk Team in West Reno!
Were growing and looking to add a full-time Customer Service Representative (CSR) to the Monte Vista Animal Hospital team.
Pay:
$15-$20/hr DOE
Do you love connecting with people and making a difference in their day? At Monte Vista Animal Hospital, our CSRs do more than answer phones - theyre the warm, steady presence that helps clients feel supported from the moment they walk in (or call in). If you're looking for a role where your communication skills and compassion are truly valued, this might be the perfect fit.
Were a privately owned, AAHA-accredited small animal practice in West Reno, proud to provide high-quality veterinary care in a supportive, collaborative environment. Our team works hard, supports one another, and genuinely enjoys coming to work - and were looking for someone who shares that mindset.
Why Work With Us
Privately owned (not corporate) AAHA-accredited hospital with a focus on quality and consistency Monday-Friday day shifts only No nights, weekends, or holiday hours Friendly, experienced team that communicates and collaborates Beautiful, modern facility in Northwest Reno What You'll Do
Greet clients and pets warmly in person and over the phone Schedule appointments, manage communications, and answer questions Handle check-ins, check-outs, and payment processing Maintain accurate client and patient records Support smooth clinic operations in collaboration with the medical team Create a positive, calm experience for every client and pet What Were Looking For
Required:
Previous customer service experience (veterinary or medical setting preferred) Excellent communication and multitasking skills Friendly, professional demeanor and ability to remain calm under pressure Comfortable with computers, phone systems, and digital records Detail-oriented, organized, and proactive High school diploma or equivalent Preferred:
Experience in a veterinary or animal care setting Familiarity with veterinary software (IDEXX Neo or similar) What You'll Get
401(k) with company match Paid time off (PTO) and 7 paid holidays Health benefits stipend through QSEHRA Annual uniform allowance $500 personal pet care stipend 20% discount on services; cost + 10% on products Free IDEXX lab work for personal pets On-the-job training and continued professional growth About Us
Monte Vista Animal Hospital is deeply rooted in the Reno community. Our founder and owner, Dr. Moore, grew up in the area and returned with a clear mission: to serve the pets and people of Reno with high-quality, compassionate care.
We prioritize excellent patient care - but just as importantly, we believe in creating a workplace where people genuinely enjoy coming to work. Our team is made up of experienced professionals who value kindness, consistency, and communication, and were looking for someone who shares those values.
How to Apply
Please submit your resume and a brief cover letter sharing why this role speaks to you. Were excited to meet someone ready to become a welcoming and essential part of our team.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Day shift Monday to Friday No nights No weekends
Work Location:
In person
Join Our Front Desk Team in West Reno!
Were growing and looking to add a full-time Customer Service Representative (CSR) to the Monte Vista Animal Hospital team.
Pay:
$15-$20/hr DOE
Do you love connecting with people and making a difference in their day? At Monte Vista Animal Hospital, our CSRs do more than answer phones - theyre the warm, steady presence that helps clients feel supported from the moment they walk in (or call in). If you're looking for a role where your communication skills and compassion are truly valued, this might be the perfect fit.
Were a privately owned, AAHA-accredited small animal practice in West Reno, proud to provide high-quality veterinary care in a supportive, collaborative environment. Our team works hard, supports one another, and genuinely enjoys coming to work - and were looking for someone who shares that mindset.
Why Work With Us
Privately owned (not corporate) AAHA-accredited hospital with a focus on quality and consistency Monday-Friday day shifts only No nights, weekends, or holiday hours Friendly, experienced team that communicates and collaborates Beautiful, modern facility in Northwest Reno What You'll Do
Greet clients and pets warmly in person and over the phone Schedule appointments, manage communications, and answer questions Handle check-ins, check-outs, and payment processing Maintain accurate client and patient records Support smooth clinic operations in collaboration with the medical team Create a positive, calm experience for every client and pet What Were Looking For
Required:
Previous customer service experience (veterinary or medical setting preferred) Excellent communication and multitasking skills Friendly, professional demeanor and ability to remain calm under pressure Comfortable with computers, phone systems, and digital records Detail-oriented, organized, and proactive High school diploma or equivalent Preferred:
Experience in a veterinary or animal care setting Familiarity with veterinary software (IDEXX Neo or similar) What You'll Get
401(k) with company match Paid time off (PTO) and 7 paid holidays Health benefits stipend through QSEHRA Annual uniform allowance $500 personal pet care stipend 20% discount on services; cost + 10% on products Free IDEXX lab work for personal pets On-the-job training and continued professional growth About Us
Monte Vista Animal Hospital is deeply rooted in the Reno community. Our founder and owner, Dr. Moore, grew up in the area and returned with a clear mission: to serve the pets and people of Reno with high-quality, compassionate care.
We prioritize excellent patient care - but just as importantly, we believe in creating a workplace where people genuinely enjoy coming to work. Our team is made up of experienced professionals who value kindness, consistency, and communication, and were looking for someone who shares those values.
How to Apply
Please submit your resume and a brief cover letter sharing why this role speaks to you. Were excited to meet someone ready to become a welcoming and essential part of our team.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Day shift Monday to Friday No nights No weekends
Work Location:
In person