Financial Counselor (Customer Service) - Bilingual English/Spanish preferred
RWJBarnabas Health, Somerville, New Jersey, us, 08876
Overview
Req #:
0000198368 Category:
Revenue Cycle and Patient Access Status:
Full-Time Shift:
Day Facility:
RWJBarnabas Health Corporate Services Department:
Patient Financial Services Location:
Somerset, Somerset, NJ 08876 Job Title:
Financial Counselor Location:
Long Branch Req#:
0000198368 Pay Range:
$22.50 – $30.28 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Summary
RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution. Key Responsibilities
Verify insurance eligibility and benefits to ensure financial clearance prior to or during care Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay Screen patients for eligibility programs and submit applications timely for approval Create financial estimates and collect point-of-service payments when appropriate Educate patients and families on financial responsibility, coverage options, and available resources Act as a patient advocate, addressing concerns related to billing, access to care, and service quality Collaborate with social workers and case management to support funding for discharge planning Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage Research and resolve issues that may delay payment or account resolution Support quality, productivity, and collection goals while maintaining patient-centered service Partner across the revenue cycle and hospital departments to facilitate efficient account resolution. Required Qualifications
High School Diploma or GED required (or completion within one year of hire) Minimum 4 years of hospital billing, accounting, or related healthcare financial experience Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations Familiarity with medical terminology and insurance verification preferred Prior experience in hospital admissions or patient financial services preferred Strong attention to detail and computer proficiency Effective verbal and written communication skills Bilingual skills, English/Spanish, required. Scheduling Requirements
Full-time 8am–4PM or 9am-5pm (Schedule changes based on business needs—may need to work 10:30AM-6:30PM) Tuesday–Sat if coverage is needed 10-30 am – 6:30 pm Tuesday – Saturday (Other Shift Opening) Rotating holidays required Work Environment
Hospital-based, patient-facing role Regular interaction with patients, families, visitors, clinical staff, and hospital departments Benefits
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. These benefits and resources include, but are not limited to: Paid Time Off including Vacation, Holidays, and Sick Time Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer
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Req #:
0000198368 Category:
Revenue Cycle and Patient Access Status:
Full-Time Shift:
Day Facility:
RWJBarnabas Health Corporate Services Department:
Patient Financial Services Location:
Somerset, Somerset, NJ 08876 Job Title:
Financial Counselor Location:
Long Branch Req#:
0000198368 Pay Range:
$22.50 – $30.28 per hour Pay Transparency The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Summary
RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution. Key Responsibilities
Verify insurance eligibility and benefits to ensure financial clearance prior to or during care Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay Screen patients for eligibility programs and submit applications timely for approval Create financial estimates and collect point-of-service payments when appropriate Educate patients and families on financial responsibility, coverage options, and available resources Act as a patient advocate, addressing concerns related to billing, access to care, and service quality Collaborate with social workers and case management to support funding for discharge planning Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage Research and resolve issues that may delay payment or account resolution Support quality, productivity, and collection goals while maintaining patient-centered service Partner across the revenue cycle and hospital departments to facilitate efficient account resolution. Required Qualifications
High School Diploma or GED required (or completion within one year of hire) Minimum 4 years of hospital billing, accounting, or related healthcare financial experience Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations Familiarity with medical terminology and insurance verification preferred Prior experience in hospital admissions or patient financial services preferred Strong attention to detail and computer proficiency Effective verbal and written communication skills Bilingual skills, English/Spanish, required. Scheduling Requirements
Full-time 8am–4PM or 9am-5pm (Schedule changes based on business needs—may need to work 10:30AM-6:30PM) Tuesday–Sat if coverage is needed 10-30 am – 6:30 pm Tuesday – Saturday (Other Shift Opening) Rotating holidays required Work Environment
Hospital-based, patient-facing role Regular interaction with patients, families, visitors, clinical staff, and hospital departments Benefits
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. These benefits and resources include, but are not limited to: Paid Time Off including Vacation, Holidays, and Sick Time Retirement Plans Medical and Prescription Drug Insurance Dental and Vision Insurance Disability and Life Insurance Paid Parental Leave Tuition Reimbursement Student Loan Planning Support Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Community and Volunteer Opportunities Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more! RWJBarnabas Health is an Equal Opportunity Employer
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