Financial Counselor (Customer Service) - Bilingual English/Spanish preferred
RWJBarnabas Health, Lakewood, New Jersey, United States
Overview
Financial Counselor (Customer Service) - bilingual English/Spanish preferred
Req #: 0000201934
Category: Revenue Cycle and Patient Access
Status: Full-Time
Shift: Evening
Facility: RWJBarnabas Health Corporate Services
Department: Patient Financial Services
Pay Range: $22.00 - $30.00 per hour
Location: Lakewood, NJ 08701
Job Summary RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.
Key Responsibilities
Verify insurance eligibility and benefits to ensure financial clearance prior to or during care
Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
Screen patients for eligibility programs and submit applications timely for approval
Create financial estimates and collect point-of-service payments when appropriate
Educate patients and families on financial responsibility, coverage options, and available resources
Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
Collaborate with social workers and case management to support funding for discharge planning
Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
Research and resolve issues that may delay payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across the revenue cycle and hospital departments to facilitate efficient account resolution
Required Qualifications
High School Diploma or GED required (or completion within one year of hire)
Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
Familiarity with medical terminology and insurance verification preferred
Prior experience in hospital admissions or patient financial services preferred
Strong attention to detail and computer proficiency
Effective verbal and written communication skills
Bilingual skills, English/Spanish, required
Scheduling Requirements
Full-time
10:30 am – 6:30 pm Tuesday – Saturday (Schedule can change based on business needs)
Rotating holidays required
Work Environment
Hospital-based, patient-facing role
Regular interaction with patients, families, visitors, clinical staff, and hospital departments
Why Join RWJBarnabas Health RWJBarnabas Health is New Jersey's largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients' lives during critical moments.
Benefits We offer market-competitive benefits and resources to support our employees' physical, emotional, financial, and career wellbeing, including and not limited to:
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners (NJ Devils, NJ PAC, Verizon, and more)
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr
Req #: 0000201934
Category: Revenue Cycle and Patient Access
Status: Full-Time
Shift: Evening
Facility: RWJBarnabas Health Corporate Services
Department: Patient Financial Services
Pay Range: $22.00 - $30.00 per hour
Location: Lakewood, NJ 08701
Job Summary RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.
Key Responsibilities
Verify insurance eligibility and benefits to ensure financial clearance prior to or during care
Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
Screen patients for eligibility programs and submit applications timely for approval
Create financial estimates and collect point-of-service payments when appropriate
Educate patients and families on financial responsibility, coverage options, and available resources
Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
Collaborate with social workers and case management to support funding for discharge planning
Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
Research and resolve issues that may delay payment or account resolution
Support quality, productivity, and collection goals while maintaining patient-centered service
Partner across the revenue cycle and hospital departments to facilitate efficient account resolution
Required Qualifications
High School Diploma or GED required (or completion within one year of hire)
Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
Familiarity with medical terminology and insurance verification preferred
Prior experience in hospital admissions or patient financial services preferred
Strong attention to detail and computer proficiency
Effective verbal and written communication skills
Bilingual skills, English/Spanish, required
Scheduling Requirements
Full-time
10:30 am – 6:30 pm Tuesday – Saturday (Schedule can change based on business needs)
Rotating holidays required
Work Environment
Hospital-based, patient-facing role
Regular interaction with patients, families, visitors, clinical staff, and hospital departments
Why Join RWJBarnabas Health RWJBarnabas Health is New Jersey's largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients' lives during critical moments.
Benefits We offer market-competitive benefits and resources to support our employees' physical, emotional, financial, and career wellbeing, including and not limited to:
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners (NJ Devils, NJ PAC, Verizon, and more)
RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr