Field Service Technician and Product Support Sales Representative
Stephenson Equipment, Inc., Pittston, Pennsylvania, United States
Overview
Stephenson Equipment, Inc (SEI), an industry leader in Pennsylvania and New York providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment, has an immediate need for
Field Service Technician and Product Support Sales Representative
at our
Wilkes-Barre, PA
location. In this role, you will serve as the primary Field Service Technician, providing on-site technical maintenance and repairs. During periods of reduced service demand, you will transition into the Product Support Sales Representative (PSSR) role, proactively visiting clients to assess equipment needs, recommending parts or service solutions, and identify growth opportunities to ensure year-round customer satisfaction and revenue growth. Responsibilities
Field Service Operations (Primary) : Technical Support: Install, troubleshoot, and repair equipment at customer sites, ensuring minimal downtime. Field Service Operations (Primary) : Preventative Maintenance: Perform routine inspections and proactive services to keep equipment in optimal working condition. Field Service Operations (Primary) : Documentation: Maintain accurate service records, including labor hours, parts used, and detailed fault findings in our business systems. Product Support & Sales (Secondary/Slow Periods) : Customer Consultations: Conduct on-site equipment walk-arounds to assess wear and tear, recommending proactive parts or maintenance packages. Territory will be centered around North Central PA. Product Support & Sales (Secondary/Slow Periods) : Revenue Generation: Prepare quotes for parts, service agreements, and upgrades, following through to close the sale. Product Support & Sales (Secondary/Slow Periods) : Market Intelligence: Identify leads for new equipment sales and report competitor activity back to the management team. Product Support & Sales (Secondary/Slow Periods) : Relationship Management: Act as a brand ambassador, building long-term trust to boost customer retention. Product Support & Sales (Secondary/Slow Periods) : Complete other related job duties and functions at managementa's discretion to support departmental goals. Total Compensation Includes
Competitive Pay Tool Allowance Full Benefits Package 401k with Matching Paid Time Off Requirements
High school diploma or GED required; an Associate’s degree in Electronics, Mechanical Engineering, or a related technical trade is preferred. Proven experience with mechanical, electrical, and hydraulic systems. Strong interpersonal skills with the ability to transition from "fixing" to "selling" through a consultative approach. Experience using mobile tools, CRM systems (e.g., Salesforce), and Microsoft Office. Ability to lift up to 100lbs and work in various environmental conditions (indoor/outdoor). Valid driver’s license and clean driving record; willingness to travel within the assigned territory The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.
#J-18808-Ljbffr
Stephenson Equipment, Inc (SEI), an industry leader in Pennsylvania and New York providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment, has an immediate need for
Field Service Technician and Product Support Sales Representative
at our
Wilkes-Barre, PA
location. In this role, you will serve as the primary Field Service Technician, providing on-site technical maintenance and repairs. During periods of reduced service demand, you will transition into the Product Support Sales Representative (PSSR) role, proactively visiting clients to assess equipment needs, recommending parts or service solutions, and identify growth opportunities to ensure year-round customer satisfaction and revenue growth. Responsibilities
Field Service Operations (Primary) : Technical Support: Install, troubleshoot, and repair equipment at customer sites, ensuring minimal downtime. Field Service Operations (Primary) : Preventative Maintenance: Perform routine inspections and proactive services to keep equipment in optimal working condition. Field Service Operations (Primary) : Documentation: Maintain accurate service records, including labor hours, parts used, and detailed fault findings in our business systems. Product Support & Sales (Secondary/Slow Periods) : Customer Consultations: Conduct on-site equipment walk-arounds to assess wear and tear, recommending proactive parts or maintenance packages. Territory will be centered around North Central PA. Product Support & Sales (Secondary/Slow Periods) : Revenue Generation: Prepare quotes for parts, service agreements, and upgrades, following through to close the sale. Product Support & Sales (Secondary/Slow Periods) : Market Intelligence: Identify leads for new equipment sales and report competitor activity back to the management team. Product Support & Sales (Secondary/Slow Periods) : Relationship Management: Act as a brand ambassador, building long-term trust to boost customer retention. Product Support & Sales (Secondary/Slow Periods) : Complete other related job duties and functions at managementa's discretion to support departmental goals. Total Compensation Includes
Competitive Pay Tool Allowance Full Benefits Package 401k with Matching Paid Time Off Requirements
High school diploma or GED required; an Associate’s degree in Electronics, Mechanical Engineering, or a related technical trade is preferred. Proven experience with mechanical, electrical, and hydraulic systems. Strong interpersonal skills with the ability to transition from "fixing" to "selling" through a consultative approach. Experience using mobile tools, CRM systems (e.g., Salesforce), and Microsoft Office. Ability to lift up to 100lbs and work in various environmental conditions (indoor/outdoor). Valid driver’s license and clean driving record; willingness to travel within the assigned territory The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.
#J-18808-Ljbffr